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NATIONAL CERTIFICATE: BUSINESS ADMINISTRATION SERVICES
NQF LEVEL 2 SAQA-‐ID 23883
Qualification Outcome
On achieving this qualification, the Candidate will be able to:
Identify and maintain records
Maintain an information system
Process numerical and text data
Receive, distribute and dispatch mail in an office environment
Receive and execute instructions
Process incoming and outgoing telephone calls
Behave in a professional manner in a business environment
Attend to customer enquiries
Operate and take care of equipment in an office environment
Manage time and work processes within a business environment
Investigate the structure of an organisation
Demonstrate an understanding of the business environment
Keep informed about current affairs relating to one`s own industry
Candidates exiting this qualification before completion, retain the credits for Unit Standards successfully completed and may carry them over to other qualifications to which they are applicable. Candidates may also retain the credits until a later stage should studies be recommended, provided the Unit Standards are still relevant to the qualification
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Qualification Rules:
The unit standard "Demonstrate an understanding of the financial services Business Environment Level 4, 10 credits" is currently under review and cannot be used in its current form. In keeping with SAQA requirements, the qualification is made up of unit standards that are classified as Fundamental, Core and Elective for the purpose of this qualification. A minimum of 130 credits is required to complete the qualification. A minimum of 72 of the 120 credits must be at level 2 or above. Credits for the Elective Component: Learners are required to select electives that add up to at least 13 credits. Unit standards may be selected from the unit standards indicated in the elective component.
Modular Outline of Learning Programme
Module One: Team and Time Management
Unit Standard Type
Unit Standard Code
Unit Standard Title Level Credits
Core 8420 Operate in a team 2 4
Core 14342 Manage time and work processes within a business environment
2 4
Elective 14352 Manage a diary for self and others 2 4
Core 11235 Maintain effective working relationships with other members of staff
3 1
Module Two: Health and Safety
Unit Standard Type
Unit Standard Code
Unit Standard Title Level Credits
Core 110064 Contribute to the health, safety and security of the workplace
2 4
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Module Three: Banking
Unit Standard Type
Unit Standard Code
Unit Standard Title Level Credits
Core 14353 Conduct basic financial transactions 2 3
Module Four: Numeracy
Unit Standard Type
Unit Standard Code
Unit Standard Title Level Credits
Fundamental 9009 Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems
2 3
Fundamental 7480 Demonstrate understanding of rational and irrational numbers and number systems
2 3
Fundamental 7469 Use mathematics to investigate and monitor the financial aspects of personal and community life
2 2
Fundamental 12444 Measure, estimate and calculate physical quantities and explore, describe and represent geometrical relationships in 2-‐dimensions in different life or workplace contexts
2 3
Fundamental 9007 Work with a range of patterns and functions and solve problems
3 5
Module Five: Computer Skills
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Unit Standard Type
Unit Standard Code
Unit Standard Title Level Credits
Core 7568
Demonstrate knowledge of and produce word processing documents using basic functions
2 3
Core 7571
Demonstrate the ability to use electronic mail software to send and receive messages
2 3
Core 14339
Identify and maintain the types of records required in own industry and understand why it is necessary to create evidence and maintain confidentiality
2 5
Core 14340
Maintain an existing information system in a business environment
2 4
Core 7547 Operate a personal computer system 2 6
Core 7566 Operate personal computer peripherals 2 3
Core 14346
Process numerical and text data in a business environment
2 2
Module Six: Business Communication (There are three parts to this module)
Unit Standard Type
Unit Standard Code
Unit Standard Title Level Credits
Fundamental 8963 Access and use information from texts 2 5
Fundamental 8965 Respond to a literary texts 2 5
Fundamental 8964 Write for a defined context 2 5
Fundamental 8962 Maintain and adapt oral communication 2 5
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Module Seven: Office Administration (There are three parts to this module)
Unit Standard Type
Unit Standard Code
Unit Standard Title Level Credits
Core 14338 Attend to customer enquiries in an office setting
2 2
Core 14359 Behave in a professional manner in a business environment
2 5
Core 14344 Demonstrate an understanding of a selected business environment
2 10
Core 14341 Keep informed about current affairs related to one’s own industry
2 4
Core 14343 Investigate the structure of an organisation as a workplace
2 8
Core 8618 Organise oneself in the workplace 2 3
Core 14348 Process incoming and outgoing telephone calls
2 3
Core 14349 Receive and execute instructions 2 2
Core 8104 Operate and take care of equipment in an office environment
2 2
Elective 14350 Receive, consult and direct visitors in a reception area
2 5
Elective 14351 Maintain reception area 2 5
International Comparability
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This qualification was compared with qualifications and standards in administration in:
• Australia
• New Zealand
• England
• Scotland
A direct comparison of the title, specific outcomes, assessment criteria, exit level outcomes and embedded knowledge was undertaken with each. However, it was borne in mind that this qualification was developed for the South African context, while at the same time requiring international comparability.
It was decided that this qualification equated favourably, in terms of the components looked at and in terms of the overall competencies in the qualification, with the administration qualifications in all the countries mentioned. The qualification that best equates with this one is the Australian Certificate 2 in Business (Office Administration) Code BSA 20197.
Further Development
This qualification articulates with the following qualifications:
The National Certificate in Business Administration: Level 3
The National Certificate in Management: Level 3
The National Certificate in Public Administration: Level 3
It should also articulate with any other qualification at level 3 in the following fields:
Secretarial services
Reception services
Switchboard operations
Financial administration
Banking administration
Personal / executive secretarial services
Data capturing
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