NVQ Level 3 Diploma in Management

The framework of thisqualification can be applied across a broad range of sectors and job roles. Good managers and team leaders are essential to the success of any business, so the skills gained on this apprenticeship are transferable and valuable.

Apprentices will work in roles such as shift leader, charge hand, section leader, team leader, floor manager, trainee manager, deputy manager, or supervisor.

The course aims to be complete within 18 months.

The ILM Level 3 Diploma in Management (Combined Qualification) is ideal for individuals looking to take their first step into line managemen and for those who already have some management responsibilities. This combined knowledge and compentency based qualification will build and develop new skills to enhance their management career. The qualification also forms part of the ILM Level 3 Management

Apprenticeship.

NVQ Level 3 Diploma in Management

= Institute of Leadership & Management ( ILM ) Level 3 Diploma in Management

= Two hours induction = At least seven hours of tutorial support= A minimum of 55 credits at level 3

or above

= Personal Learning and Thinking Skills

All areas must be achieved and evidenced by the learner as part of the overall framework

NVQ Level 3 Diploma in ManagementObjectivesThe Level 3 Diploma in Management has been developed to give learners the opportunity to:

• Engage in learning that is relevant to them and which will provide opportunities to develop a range of skills and techniques, personal skills and attributes essential for successful performance in working life

• Achieve a nationally recognised Level 3 vocationally-related qualification

• Progress to an higher apprenticeship in Management

OverviewLearners have to complete a total of 55 credits of which 31 credits are mandatory units with an additional 24 credits chosen from optional units

More Information This course involves an induction plus tutorial support. There are a number of workshops with assessment in the form of reflective knowledge reviews, assignments or projects.

NVQ Level 3 Diploma in ManagementUnit Mandatory Units Group A - 31 credits Credits300 Manage personal performance and development 3301 Manage Team Performance 4302 Principles of Leadership and management 8303 Principles of People Management 6304 Principles of business 10Unit Optional Units Group B - minimum 17 credits Credits305 Promote Equality, Diversity and Inclusion in the workplace 3306 Manage individuals performance 4307 Manage individuals performance in the workplace 3308 Chair and lead meetings 3309 Encourage innovation 4310 Manage conflict within a team 5311 Procure products and/or Services 5312 Implement Change 5

313 Implement and Maintain Business Continuity Plans and Processes

4

314 Collaborate with other departments 3315 Support remote or virtual terms 4316 Participate in project 3403 Develop and maintain professional networks 3401 Develop and implement an operational plan 5404 Encourage learning and development 3406 Discipline and Grievance Management 3402 Develop working relationships with stakeholders 4408 Manage physical resources 4409 Manage the impact of work activities on the environment 4410 Prepare for and support quality audits 3411 Conduct quality audits 3412 Manage a Budget 4

413 Manage a Project 7414 Manage Business Risk 6415 Manage knowledge in organisation 5416 Recruitment, selection and induction practice 6417 Manage redundancy and redeployment 6Unit Optional Units Group C - maximum 7 credits Credits215 Buddy a colleague to develop their skills 3317 Contribute to the improvement of business performance 6318 Negotiate in a business environment 4319 Develop a presentation 3320 Deliver a presentation 3321 Contribute to the Development and Implementation of an

Information system6

322 Resolve Customers’ Problems 4323 Resolve Customers’ Complaints 4324 Gather, analyse and interpret customer feedback 5211 Employee Rights and Responsibilities 2208 Health and Safety Procedures in the Workplace 2421 Manage events 6423 Review the quality of customer service 4