Quality Theorist: Joseph Juran: 80/20 principal, defined quality as "fitness of use" Edward Deming: Developed 14 steps for Total Quality management and advocated the Plan-

Do-Check-Act cycle Philip Crosby: He popularized the cost of poor quality, advocated prevention over inspection,

Zero Defects

1. McGregors's X and Y Theory: Theory X: Manager with this theory believes the people need to be watched all the time. Theory Y: Manger with this theory believes that people are willing to work without

supervision.2. Maslow's hierarchy of need: Highest motivation is self-actualization (Contribute and use their

own skills). As per his pyramid (in the same order)1. Self-Actualization - Self-fulfillment, growth, learning2. Esteem - Accomplishment , appreciation, respect3. Social- Love, affection, approval4. Safety- Security, stability5. Physiological – Need for air, water, house, cloths

3. David McClelland's Theory of Need: This theory states that people are motivated by one of 3 needs:1. Need for achievement: Challenging project but achievable, like recognition 2. Need for affiliation - Work best when cooperating with others, seek approval3. Need for Power: Like to manage and organize and influence

4. Herzberg's Theory: Hygiene factor: Working Condition Salary Personal life Relationship at work Security Status

< Formulas>

Earned ValueCV = EV - ACCPI = EV / ACSV = EV - PVSPI = EV / PVEAC ‘no variances’ = BAC / CPIEAC ‘fundamentally flawed’ = AC + ETCEAC ‘atypical’ = AC + BAC - EVEAC ‘typical’ = AC + ((BAC - EV) / CPI)ETC = EAC - ACETC ‘atypical’ = BAC - EVETC ‘typical’ = (BAC - EV) / CPIETC ‘flawed’ = new estimatePercent Complete = EV / BAC * 100VAC = BAC - EACEV = % complete * BACFormula for TCPI to meet the BAC is: TCPI = (BAC-EV) / (BAC-AC)Formula for TCPI to meet the EAC is: TCPI = (BAC – EV) / (EAC – AC)

PERTPERT 3-point = (Pessimistic+(4*Most Likely)+Optimistic)/6PERT _ = (Pessimistic - Optimistic) / 6PERT Activity Variance = ((Pessimistic - Optimistic) / 6)^2PERT Variance all activities = _sum ((Pessimistic - Optimistic) / 6)^2Network DiagramActivity Duration = EF - ES + 1 or Activity Duration = LF - LS + 1Total Float = LS - ES or Total Float = LF – EFFree Float = ES of Following - ES of Present - DUR of PresentEF = ES + duration - 1ES = EF of predecessor + 1LF = LS of successor - 1LS = LF - duration + 1Project SelectionPV = FV / (1+r)^nFV = PV * (1+r)^nProcurementPTA = ((Ceiling Price - Target Price) / Buyer's Share Ratio) + TargetCost

PMBOK Page 43.