Download pdf - Presentacion SBL Customers Day 3 Ruei And Amp for Siebel

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Gestión de Siebel

Siebel Lifecycle Management

• Ensure quality and performance with

a comprehensive testing solution.

• Monitor the health and capacity

utilization of your Siebel server

environment.

• Monitor real end-user response time

DEV

Functional Testing

Dev / Test System Provisioning

Install / Upgrade

From Production Application

• Monitor real end-user response time

as well as response time from

synthetic service test transactions.

• Diagnose performance and

availability problems through

performance analysis.

• Track configuration changes to Siebel

Application Servers and Server

Component parameters.

PROD TEST

Load Testing

Provisioning

Oracle Enterprise Manager

Soluciones

• Application Testing Suite

• Functional Testing

• Load Testing

• Test Management

• Siebel Management Pack• Siebel Management Pack

• Monitorización y Métricas

• Workflow, Policies, Componentes

• Diagnósticos (SARM)

• Gestión de Configuración

• Monitorización de Servicios (Service Tests)

Soluciones

• Real User Experience Insight

• Gestión de Actividad de Usuarios contra Siebel

• Monitorización de Rendimiento, Disponibilidad,

Uso, Errores Siebel

• Gestión de Nivel de Servicio por Usuario, Proceso • Gestión de Nivel de Servicio por Usuario, Proceso

de Negocio, Componente

• Análisis de Causa Raíz de Problemas

Siebel Management

• “So after we became part of Oracle, we shipped a

graphical tool (Siebel Diagnostic Tool) as part of

Application Management Pack for Siebel. In fact, we

have done more to the management tooling of

Siebel in the past year than the 10+ years when

Siebel was an independent company”

• Chung Wu

• Application Management Pack for Siebel PM

• Original product manager for SARM

¿Por Qué es Importante el Testing?.

7.0

7.5

8.0

8.5

9.0

Customer Satisfaction Product Effectiveness

Software Reliability

Speed of Product

Scalability of Product

1 Results from Q1 2003 Customer Satisfaction Survey.2 Product Effectiveness is the average satisfaction ratings of the nine (9) product functionality items.

6.0

6.5

No test Informal test/formal test

based on written

plan/Other

Formal test using

automated tools

Customer Satisfaction

Testing de Entornos Siebel• User Action: Click Page Tab to Select Accounts Screen

SiebApplication(“CallCenter”).

SiebPageTabs(“PageTabs”).

GotoScreen “Accounts”

Browser(“Siebel Call”). Page(“Siebel

Call_2”). Frame(“_swescrnbar”).

WinObject(“Default”).

Click 90,13

Without Siebel AutomationWithout Siebel AutomationWithWith Siebel Automation ObjectsSiebel Automation Objects


“Real life experience shows: 74% of problem

Jean-Pierre Garbani

Forrester Research

“Real life experience shows: 74% of problem

alerts come from end users complaining to the

service desk about performance problems, not

from monitoring infrastructure components”

alerts come from end users complaining to the

service desk about performance problems, not

from monitoring infrastructure components”

Los clientes requieren cada vez más una visión

integrada en la gestión de servicios desde el

punto de vista de IT y el Usuario Final


Use Case 1

Support requests

Use Case 1 – Support RequestsWhat happened, when and where for a specific user

• Support desk receives a complaint from a user

• Siebel performance is poor

• User is Chuck Cheng, logged in as ccheng

• No details known about where in Siebel he was working

• No details known about what time the occurrence actually was

• No details known about which Siebel component was causing this

Use Case 1 – Support RequestsStep 1: Look up CCHENG and his activity in Siebel from RUEI

• Users are shown

on the dashboard

• We can drill into

user analysis

immediatelyimmediately


• Set a filter on

ccheng


• Review the user

session

• Apparently the

login and logout

have been slow have been slow

performing

• Additionally there

was poor

performance

when going to the

Sales Order

Screen

Use Case 1 – Support RequestsStep 2: Analyze his activity in Siebel Managent Pack

Manual Step: Copy/Paste the username and/or time from RUEI into AMP for Siebel

Use Case 1 – Support RequestsStep 2: Analyse his activity in Siebel Managent Pack

• Check the top

Server Response

Time calls


• Review most

CPU time is

spent on Script

execution


• Last action of

Transform Order

is taking top-CPU

time with about

10 seconds


• This matches to the

Logout action

executed from Sales

Order Entry


Use Case 2

Siebel Performance

AnalysisAnalysis

Use Case 2 – Siebel Performance AnalysisWhat happened, when and where

• Intermittently Siebel performance is bogged down

• There is no clear view on when it occurs

• It is not known which Siebel components are affected

• It is not known which Siebel servers are affected

Use Case 2 – Siebel Performance AnalysisStep 1: Look up which components are slow performing

• Siebel

components are

shown on the

dashboard

• You can drill • You can drill

down from there

into Server

analysis


• From there you

can see

• You can drill

down from there

into Server into Server

analysis


• Drilling down into

the server

analysis will give

you the time at

which the

application was

bogged down

(e.g. 13:50 hrs)


• Copy/paste the

time period of the

event over into

Enterprise

Manager AMP

and run a server

performance

report


• Lastly, drill down

into the specific

server

components and

performance to

identify

bottleneck

Instances

Clientes de Calidad de Aplicaciones

Financial Services e-Commerce & Media

Communications and Manufacturing IT Services and Software

B1. Company and organizational overviewClientes de Monitorización

The preceding is intended to outline our general

product direction. It is intended for information

purposes only, and may not be incorporated into any

contract. It is not a commitment to deliver any

material, code, or functionality.

The development, release, and timing of any The development, release, and timing of any

features or functionality described for Oracle’s

products remains at the sole discretion of Oracle.