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KEVIN ANTUNEZ RESERVATIONS MANUAL 2015

Reservations Manual:Getting Started & Reservations Basics

OPERA TRAINING

In opera we verify information such as occupation, our house status, ADR( average daily rate), inventory, and we input traces and alerts to help front desk verify information about payment and special requests.

1. Occupation for the week

Quick Key command SHIFT+F2Within this quick command we can observe the arrivals, departures, out of service, out of

order rooms and our occupation percentage for the following days.

2, House Status & ADR

Quick Key command Shift+F3 Within this quick command we can observe the current house status, current arrivals and

departures, expected arrivals and departures, complimentary arrivals and our Average Daily Rate. Which we use the total room revenues divided by the current currency exchange

ADR= Room Revenue/currency exchange

3. Inventory

Quick Key Command Cntrl+F2Within this command we can observe the different room we currently have available for

sell. ACC= Accessible Rooms (2)

DNK= Deluxe Non Smoking King (51)DNQ= Deluxe Non smoking Queen (10)DDN= Deluxe Double Non Smoking (25)ROH= Run of the HouseONK= Oversize Non Smoking King(24)ENK= Executive Non Smoking King(26)JST= Junior Suite (12)SVK= Ambassador Suite (2)SPK= Presidential suite (1)

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4. Reservations: Find a Reservation, traces, alerts.

To find a reservation in opera we have various options clicking on reservations and then selecting update a reservation and input the desired data on the field. 1. By Confirmation number = field space cnfo number2. By name or last name3. By Marriott rewards4. By company

The same process can be used to determine the rate we can offer to make a sell to a corporate or recurrent guest by deleting the date field.

For the process of alerts and traces we select the options field and then selecting the desired traces or alerts.

For Traces we can input to whom we direct the traceFor alerts we can select when we want the Alert to appear wether at check in, check out or anytime the reservation is accesses.

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MARSHA TRAINING

1. “Welcome to MARSHA” should appear on your screen.2. Clear this screen. This is typically done using the “Pause/Break” key on your keyboard.3. Once you have a blank screen type LSI ("let's sine-in") and press the “Enter” key.4. The following screen will appear:

SINE IN

MARSHA USER ID NUMBER: ______ LOCATION: _____ ENTERPRISE ID: ________

EID PASSWORD:

5. Enter your MARSHA User ID number (you should have received this number from your security administrator).

6. At Location, enter your 5-letter MARSHA code.7. Enter your EID.8. Enter your EID password.9. Press the “Enter” key

This will bring you into MARSHA and show you the bulletin board for your location. From this point, you are ready to go!

PERFORM SINE-OUT

When you are finished using MARSHA you must sine-out of the system. You should not simply turn off your computer or close your MARSHA window. Follow the example below:

Type LSO ("let's sine-out") and press the “Enter” key.

Response:

A-SINED OUTNO OTHER AREAS ACTIVE

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ROOM POOLS, RATE PROGRAMS, AND RATE TYPES

In this section you will learn about room pools, rate programs, and rate types. You will also navigate through your property’s inventory so that you can apply the information you learn.

ROOM POOLS

Room pools represent clusters of rooms in a property which have like physical characteristics. These room pools may be grouped by bed type or by other characteristics or amenities. Each room pool is designated by a four-letter code. Some examples are GENR, EXDX, ELEV, JSTE, SUIT, and PRES. The foundation of how your property is priced begins with defining your most common room pools. When there is a substantial difference between the value of one room pool and another, it allows you to price them differently. For example, rooms on a concierge level would be priced differently than those on standard levels, and king suite rooms would be priced differently than a standard king-bedded room. Room pools should be audited periodically to verify that:

room pools are a true reflection of the physical make-up of the rooms at the property, and An accurate number of rooms are authorized for sale in each room pool in MARSHA.

One of the reasons why we use a more simplified room pool structure is that it allows for an efficient sales process.

To ensure that we are currently selling the right amount of room we verify the information using Opera Quick command of inventory.

To Access Inventory by room pool we use the commandVIA/date we want to see inventory EX. VIA/17dec

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To modify the inventory of a desired date we use the commandVID/date we want to modify inventory EX. VID/17dec

Now to ensure we maintain the inventory in order as shown before we use the quick command of Opera Ctrl+F2.

To modify the inventory of a specific room pool we use the commandVMAU/date room pool quantity we want to authorize. EX VMAU/17decgenr88

Have in mind that this command only modifies the room on the row AU.Therefore in order base yourself easily picture a small (-) sign between AU and RS. Hence AU-RS=RA this way we can modify the inventory of the Rooms Available (RA) on MARSHA so that it is the same as in OPERA.

RATE TYPES

All transient rate programs are organized into the following five different rate types:

Regular (R)Regular rates include a property's corporate, rack, and premium rates.

Examples = CORA, REGA, REGB, REGD, REGF, REGG, REGHBusiness (B)Business rates include special corporate rates or rates negotiated with national, regional and local companies and businesses, plus government and military rates.Examples = QELE (TIGO), JICG(JICA), PPJY (PEPSI), SPCW (Special Corprate special rate)

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Discount (D)

Discount rates are those which provide a discount off a property’s regular rates. Typically these are weekend rates and national discount promotions such as WKNE or AAA.

Examples = WKNE (weekend retail), QUAH (AAA), XMIA (Marriott Senior Discount), MARF (Marriott Friends and Family Rate)

Package (P)

Package rates represent rates that combine the cost of the room and various amenities such as meals, entertainment, and/or recreation, and are sold at one price.

Example = YBKC (Stay for Breakfast rate), RNZG (Romance Package)

Wholesaler (W)

Wholesalers represent special rates that are negotiated for certain established wholesalers. Examples = HXEF (Hotel Beds), XLJA (EXpedia)

To view the rates contained in these different rate types at your property, }VIR/DDMMM/R to view Regular ratesVIR/DDMMM/B to view Business ratesVIR/DDMMM/D to view Discount ratesVIR/DDMMM/G to view Group rates for standard groupsVIR/DDMMM/P to view Package ratesVIR/DDMMM/W to view Wholesale rates

EXAMPLE: VIR/23OCT/R

Note how the date is entered in MARSHA. Whenever a date is entered in MARSHA, it is entered in this format. The “DD” represents the day, and the “MMM” represents the first three letters of the month. For example, 23OCT represents the date October 23, and 01JAN represents the date January 1.

This screen will show information about each rate program such as the room pool, rate program, name, and rate for that date. This is where you can view all of the rates that are loaded at your property. As you can see from this screen, your property has many different rate programs available, each representing a specific offer and room pool. For example, you will most likely see multiple Retail Rates listed under the Regular Rates, one for each room pool. You will also see many other rates listed for each room pool, each with a different name.

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JT FUNCTION

The JT command is used to clear your screen. The JT signifies “junk to test” or “junk to train” and is used when a user wants to clear his or her display without recording any information in MARSHA. This is the command you will typically use during your training.

SCROLLING

Although displays may be more than 20 lines, only 20 lines can appear on the screen at one time. When the data displayed exceeds 20 lines, a message appears at the bottom of the screen that says: …MORE. The following entries allow the user to scroll (or move) up or down on the display.

MD Move down 20 lines. If the distance to the bottom of the display is less than 20 lines, this entry moves the screen to display the last 20 lines of data.

MD## Move down a designated number of lines (e.g., MD50 to move down 50 lines)

MB Move directly to the bottom of the display (the last 20 lines)

MU Move up 20 lines. If the distance to the top of the display is less than 20 lines, this entry moves the screen to display the first 20 lines of data.

MU## Move up a designated number of lines (e.g., MU 50 to move up 50 lines)

MT Move directly to the top of the display (the first 20 lines).

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Creating Guest Reservations in MARSHA

There are 9 steps to making a basic reservation. They are as follows;

On the whole, these steps can be completed in any order, although the Method of Guarantee and Guest Preferences can only be inputted once you have added the Sell Line.

Above is a suggested flow of when to add each segment or field, but you can come up with the way that best suits you and your Guests.

*NB: Guest Request segment is only a mandatory element for Reservations with a Marriott Rewards profile on the booking. However, it is a Best Practice and a

Reservation Sales Criteria to ask all Guests if they have any Bed Type or Smoking Preferences.

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1. Sell line2. Name & number of people3. Trip Purpose4. Method of guarantee5. Guest requests*6. Address field7. Phone8. From9. End booking


Remember, the commands are 0 ZERO not O “OH”! Use this Guide as a reminder for “Key Commands”

MARSHA QUICK REFERENCE GUIDEAction Entry

SELL STRATEGY (ZERO NOT “OH”)Sell Strategy Request 0NN

0NNnumber or rooms to reserve/DDMMM number of nights

Select Rate 4 letter codeEX.0nn1/17dec1/qele

Force Sell a Rate PrgmOverride a Rate Prgm $$$ Amount

0FS/DDMMM#/PRGM0NN/DDMMM#/PRGM/$$$$$ Eg: 0NN/21SEP/CORA/31000

Complimentary Room 0*CMPFS1CMPADDMMM/NN (full service hotels only)

Group or Convention 0*MHCNN1MHCADDMMM/NNNAME, ADDRESS & CONTACT

FIELDSName Field N#of personasLAST/FIRST/TITLE (title is

optional)N2SMITH/JOHN/MR/MRS

Address Field AH/XX (xx = country code) or AH/Name of CountryAC/XX (xx = country code) or AC/Name of Country

Change Address Field CAHCAC

Phone Field P#########C FREE FORM TEXTc-company h-home t-travel agency f-fax m=mobile

Enter an E-mail [email protected] Purpose Indicator TP-ALL/T (T= B Business, P pleasure, O

Both, D Decline)From Field (who is making the booking/change)

Fself or FName

GUARANTEE METHOD (ZERO NOT “OH”)Subject to the individual Hotel’s arrival and booking rules policy!

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Courtesy Hold (i.e. 6pm) 0ACredit Card Guarantee 0GC/TTNNNNNNNNNNNNNNN/XXCompany Guarantee (Requires Co’ Address)

0GA/CO

Travel Agency Guarantee (Requires IATA)

0GA/TA

Wholesaler Guarantee (requires PN Number)

0GA/WH

Preference Plus Guarantee (Requires PP)

0GA/PP

Direct Bill Guarantee 0GA/DB

Marriott Rewards Elite Guarantee 0GMSPECIAL REQUESTS

Entry For Requests 0GR/XX/XX/XX/XX/XX/XX (Max 12)More Than 1 Rm/Same Requests 0GR/XX/XX-XX/XX (0GR/K1/N3-D4/C1)

END TRANSACTION CODESE (confirmed)EN (confirmed no confirmation sent) EAN (confirmed & keeps all guest data –

except name for additional reservations “copy”)

EE (send email confirmation) EAE (confirmed, sends email confirmation for first booking & keeps all Guest data – except name- for additional bookings “copy”)

EPN (confirmed and keeps only address, from, and phone fields)

EPE (confirmed, sends email confirmation for first booking & keeps partial data for additional bookings “copy”)

CANCEL RESERVATION GNR HISTORY‘CONFONUMBER or ‘HOTEL/ARRV DATE-NAME

‘H = display history

XA Hints for reading Res HistoryXS = cancelled segmentAS = added segmentXN = cancelled/changed nameAN = added nameTIME ZONE “ZULU” TIME = GMT

FNAMEEN

RETRIEVE CLIENT FILEST/A -T’12345678Wholesale -P’N######Preference Plus Member -P’P#####Marriott Rewards search by member number

-G’########

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Marriott Rewards search by name/zip code

-G’lastNAME/firstName*Z#####*A

Marriott Rewards search by name/country code (CC)

-G’lastNAME/firstName*ZCC*A

RESERVATION SHORTCUTSDisplay Reservation 'RDisplay Previous Sell Accommodation Line

'S

Display Reservation History 'HDisplay Previous Guarantee 'GDisplay Previous Preferences 'PDisplay Rate Rules Hierarchy 'BDisplay last Client Profile entered ‘CDisplay an Reservation with confirmation number

‘confirmation#

MODIFY BOOKINGS SEE PAGE 6 FOR FURTHER DETAILSCancel Segment X# (# = number of segment to cancel)Insert Segment /# (# = number of segment to insert after)

‘R to end InsertChange or Delete Guest data Change: C#entry ex. C2P40045518880C

Delete: C#X ex. C2P deletes 2nd phone

SENDING RESERVATIONS TO OPERAIndividual Reservation Access Reservation

Type PA(enter)By date (up to 10 days MAX in advance)

PA/DDMMM

Communicating special requests / information:

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Sometimes we need to communicate something that does not have it’s own designated Special Request Code. In this instance we have Service Fields and Information Fields.

Service fields: There are several Service Fields available, each with their own individual purpose, see below:

COMMAND USE OPERA LOCATION (Once PA’d)SCOMP COMPLIMENTARY ROOM INFORMATION Text will show in comments, once PA’d to Opera, the booking will add

a special request code which will also be sent to MARSHA. Special Request code: C7

SOTHR MISCELLANEOUS INFORMATION***Item will display as Reservation Alert in Opera, not in Comments***

This field is automatically converted to an I-Field and will show in Opera as a Reservation Alert a nd this Alert window will “POP” open every time you touch the booking in Opera. Only use this format if it’s something that you want everyone to be aware of, every time they open the booking

Modifying & Cancelling a Reservation

Fields & Segments; Are areas within a booking.

FIELDS A Field can be changed or modified without being deleted as this does not affect the se l l l ine

SEGMENTS To change a Segment – you must delete or cancel it, and re-create it.

Segments must be cancelled and re-applied because they are directly attached to the Sell Line Conditions.

For example – if you have a KING Size Bed guaranteed on 1st Nov, but you move the booking to 15th November – you must re-apply the Guarantee Segment as on the 15th – the King Size Bed may not be available anymore

FIELD

NAMEADDRESSPHONEFROM (can only change the From field before you END a booking)SERVICE REQUESTSINFO FIELD (I-FIELD)C to ChangeCAC or CAH to change addressCP8007574030C

SEGMENT

1 SELL ACCOMMODATION2 GUARANTEE REQUEST

3 CREDIT CARD GUARANTEEX to Cancel/Rebook

X# or XAExamplesX1NEXT REPLACES 1 means that you

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C2P3013801000F

USE HELP TO VIEW COMMAND DETAIL FOR:CF CHANGE, DELETE FROM FIELDCI CHANGE, DELETE INFO FIELDCN CHANGE, DELETE NAME FIELDCP CHANGE, DELETE PHONE NUMBER FIELDCS CHANGE, DELETE SERVICE REQUEST FIELDCA CHANGE, DELETE PRIMARY ADDRESSCB CHANGE, DELETE SECONDARY ADDRESS

You can not change Marriott Reward profile, and any other Client File for example IATA or PN number.

will replace line one until you enter ‘R.If you immediately ‘R, then you will delete the segment (replace it with nothing).

/ to Insert a segmentExample:/2 (use the number you want to insert after)NEXT FOLLOWS 2 means that you will insert after line two until you enter ‘R.

To change any item in the Info, Name, Phone or Service fields you must specify which item it is unless it is the only one of its kind. For example – to change the “T” travel agent phone number in this field, you would type C2P________________ as it is the 2nd one in the “list” To change the email you would type C3P followed by the email you want to input

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Rate Creation TRAINING

In order to create a new rate on MARSHA and OPERA we must go through a series of steps and systems.

1. Receive a signed contract2. Request rate creation on Hdx (Help Desk Xpress) Plus3. Create the Rate on HPP(High Performance Pricing)4. Create the Rate on OPERA5. Create Rate on OXI6. OPTIONAL Fill the Gds Request Form.

1. A fully signed copy of the contract must be received and saved on our binders in order to accept a rate creation.

2. Hdx Plus is a special website that helps us with various tutorials and forms. In this case we will choose the “Form Marsha Rae Offer Creation request”

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In order to create a rate the company must have a designated website, without it the rate cannot be created.

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3. Once the form has been filled we wait approximately 2-3 business days until we receive an email that the rate has been created. Once we receive this email we can proceed with the next step, Rate creation on HPP. To Access HPP, we access MGS and on the right side we will find High Performance

Pricing under My Applications. Once inside you will select our property TGUMC, and select rate offer>Rate Offer List

Available Rate Offers are the codes available to create Solicitation Rate Offers are the codes created by revenue and special offers TGUMC Rate Offers are the rates currently active for use.

In this case we want to create a rate so we will use the the Available rate offers.

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To look for the desired rate we just fill any of the fields for Example on Rate Offer Name we can input the company name and many offers will appear however we will look for the one we requested through HDX Plus. Once we find it we will select it and say yes to pricing.

A window like this will appear.

In here now we just select every fild and fill it with the same information that we have been provided on the contract

Once we are done we will click ready to publish, and then click publish with is located on the upper right corner below the sign out link.

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4. Once we gave published the rate on HPP it will take up to 24 hours for the rate to appear on Marsha, however once published on HPP we can proceed and create the rate on OPERA

We select configuration Rate Management>Rate Classification>Rate Codes

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This previous Window details all our active rates available on OPERA; in here we can modify the rates and availability.

Click New

We must fill all the date requested in order to create the rate, in this example we will

create a Special Corporate Rate. Rate Code=> 17AMRA Description=> The company the rate belongs along with its benefits and what room type

Ex. American Airlines GENR (Breakfast and HSIA included) Rate Category we will select the little arrow and select special corporate in this case. Folio Text => ROOM CHARGE End sell date=> will always be the end of the current year. Market=> what type of persons use this rate in this case will be Special Corporate. Source=> in this case will be booked by property since we are the ones selling it. Room Types=> we will select the room types that are valid with the rate we are currently

creating+ All the PM rooms. Transaction Code=> Are the codes that will represent this rate in this case it will be

special Corporate. Currency code=> USD Exchange type=> Fixed at Check In We will select the Membership box in order for member to get their points. Save

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We will go ahead and choose Rate Detail

We will fill the fields of 1 Adult and 2 Adults with the determined rates on the contract

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Select the Room Types that apply to this rate. Save Select New to create a second rate detail, this time we will create rate detail for all the

PM rooms whose amount should be zero. Save and Close. 5. Rate Creation on OXI We select OXI

Interface Configuration> Conversion Code

Select Rate Program

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New

Then we fill the requested data Since this is a special corporate code we don’t need to input any data on Mini Hotel

Code or Opera Block Code. The Ext. System Rate code is the 4 letters we use to create the reservation on MARSHA The Ext. Market Code is the same Opera Rate code we created Once we click ok the rate has been created successfully

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6. This Last step is optional and is only made when requested by a GDS travel Agency. In order to complete this step the Travel Agency Must provide us with the GDS

system they use along with the Pseudo City Code.

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Balancing Marsha and Opera TRAINING

There are situations in which reservation modification made in opera don’t go through Marsha creates a balance problem of rooms to fix these problems we must proceed to make a series of steps.

1. Verify the balance of the systems2. Reports3. Balance4. Modify the reservations

1. Verify The SystemsTo verify if there is an unbalance in the systems we must use in Marsha the command VRW/DDMM-t and in Opera the quick key command Shift+F2

We determine if the system is unbalanced by verifying the Rooms Available. As you can see in this case Marsha shows we have 52 rooms available while Opera shows 50 rooms, we have a unbalance of two rooms which appear on Opera but not in Marsha. Once we see that the system is not balanced we proceed to the next step.

2. Reports.Each system has a special report that we use to find the reservation that unbalances the system. In Opera the report is B108 Reservation Detail Report. And in Marsha the report is

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created by using the command T/GEA-D. Marsha shows the report already in alphabetical order therefore we must modify the criteria on Opera we choose the stay dates box and sort order in alphabetical.

The end result is as follow.

3. Now with both reports in hand we proceed to balance, the process is really simple we just have to make sure that all reservations and their departure date are the same on

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both reports. In case any of the reservations is different we modify the reservations or create the reservation that is not on the system.

4. The reservations unbalances that are most common are different departure date and that the reservation is no longer on Marsha only on Opera. For example first lets picture that Opera specifies that the departure date for this reservation is actually on the 28th and not on the 27th that Marsha currently has we must use the command CGNN# of nights it really is, in this case instead of two nights it should be 3 nights hence the 3 on the command. Once we complete this step we input the Fbalancing and close the reservation with EX

The other case is when the reservation is in opera but not in Marsha. In this case we must create the reservation as usual on Marsha and close the reservation with EX. Once we finish the reservation we copy the reservation number and proceed to the reservation screen on Opera.

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Click more fields> Crs. No.>edit both Guest ID and Marsha with the new confirmation number we created.

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MarRFP TRAINING

MarRFP or Marriott Request for pricing is a special tool designed by Marriott to price international partners and companies around the world. In MarRFP we have two types of accounts GPP (Global Preferred Partners) and Volume producers.

GPP Accounts are companies that will always receive a discount regardless the Marriott and regardless the country.

Volume Producer accounts are companies that negotiated with us a rate just like a contract with local Corporate accounts.

Inside the Hotel Pricing MarRFP we find a tool that is useful for pricing, Special Coporate Pricing Tool which determines the highest we can offer (Roof) and the lowest we can offer (Floor), as well as the desired rate which is the target.

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Pricing through MarRFP is like negotiating a rate companies request for us to price by sending us an email explaining what they wish the rate includes and the production they promise for the property.

In MarRFP as we price we must offer always the Roof price that the special corporate pricing tool has given us, since companies sometimes decline our bids we must either lower or include benefits we can’t increase or remove benefits.

Once the companies that requested bidding accept the rate, this rate is automatically registered on GDS and the rate is published.

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Group Creation TRAINING

Groups are a big part of this hotel that is why groups which are more than 10 rooms, receive a different treatment in the moment of registering them on our system. First we create a special Block of rooms which we call Mini Hotel also we create a special rate to identify this group. Marriott has provided us with a tool that makes creating a Mini Hotel Easy which is eTools.

1. Mini Hotel Creation2. Group Rate Creation Opera3. Block Creation Opera4. OXI rate registration5. Rooming List

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1. Mini Hotel Creation In order to block the rooms we must proceed and create a Mini Hotel.First we must create a Block Code a Rate Program code and a Market code.

A block code is the three letters that we will use to identify the groupA Rate Program is 4 letter code that represents the rate. Market Code is the four Letter code that represents the market segment the rate program is representing.

We will be recieving this document first so that we can fill out all the information we are requested on etools Mini Hotel.

Keep in mind that in the creation of the mini hotel we must also count the shoulder dates which are 3 days before the group begins and 3 days after the group ends.

The cutoff date we will consider it being the first day of the shoulder dates or when the group is for a distant date a week or 15 days before it begins.

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Once we are done filling all that we are requested we must create the rate on Opera.

2. To create the rate we must follow the same steps we usually take when creating a rate for special corporate see pg. 12 Rate creation training.

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3. The third step is creating the business block on Opera to do so we must use the blocks function on the reservations tab.

Click New

We must now fill all the information that we are asked o Acct/com is the company name o Name : The group Nameo Start date: actual star date without shoulder dateo Nights: the actual nights that the group is stayingo End date: Actual end dateo Block code: Group block Codeo Rate Code: Same as our market codeo Cutoff Date: actual cutoff dateo Owner: ALLo More Tab

Business Type: Group Opportunity Type: What type of group or activity they are doing.

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o Click Save New tabs should appear which are the Shoulder start and Shoulder end.

Change Status to DEF Click Grid

In this page we will register the amount of rooms that will be needed by

night. Click close Click Save

4. OXI rate Registration

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Following the same steps as in the prevous chapter of rate registration we will proceed to register the rate on OXI.

The only difference between a corporate code and a group code is that we fill the fields of Mini Hotel Code and Opera Block code with our Mini Hotel Code which is the 3 letter code we created.

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5. Rooming lists are provided by the groups Manager, however we have to options to make the reservations of the group:

A. Manually by codeB. Rooming List Template

A. Manually by code means making each and every reservation individually on Marsha using the command

a. 0*blockcodeNN# Number of roomsRateprogramDDMM/# of nightsi. EX. 0*KADNN1KADA26MAY/2

B. Rooming List Template, this template is provided to us by eTools. All we have to do is fill out all the information we are provided and upload the fil to eTools. Keep in mind that since the file is made in English no special characters are accepted.

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o Once the template has been accepted we can download the confirmation file. This file will tell us if we have made an error or if a reservation was not made due to any error.

CTAC TRAINING

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CTAC is a system we must check at least once per week, I this system we authorize payment of commissions to travel agencies that booked our retail or non-corporate rates. In order to apply to this system travel agencies must book through their preferred system either GDS or internet and provide each system with their IATA number. The IATA number is a special set of numbers just like Marriott Rewards, it identifies the travel agency and no other travel agency may use it.

1. Access IMS

2. Under the application field we will input MRW

3. This is our login screen we will login with our unique Logon Id and Password.

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4. Clear the screen with Pause/Break5. Input command MMCTA+Space+Enter

6. Welcome to Ctac Screen

7. Command MN

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8. Then select 4. Central Payment System

9. Select 1.Review Batch Status

10.Select a batch by filling the small green field besides the batch with an “S”11.We must check every single batch and make sure that we are paying commission when

we have to and that we are not paying commission to reservations that are non comisionable.

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12.Once finished reviewing the batch we will go to the last line in red and Input SR to return to the previous screen. Make sure you print every single line we check on the batch.

13.Now we process the payment by puttign a “P” on each batch that we checked.

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