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12 years of progressive experience and learning in Manufacturing Operations & Operational Excellence (Product, Process & Customer Quality).

An Executive MBA Graduate from XLRI in Operations & Marketing and B.Tech. Graduate from ISM, Dhanbad.

CAREER OBJECTIVE

Seeking to be an effective catalyst in overcoming business challenges and deliver quality results for achieving Organizational goals by applying systems perspective combined with analytical, problem-solving and collaborative management skills.

KEY SKILL SET

MIDDLE MANAGEMENT – CONSTRUCTION/MINING EQUIPMENT MANUFACTURING/AUTOMOBILEProfessional Attributes:

*Strategic Planning and Management *Team Management *ISO 9001:2008 Internal Auditor*Product, Process & Customer Quality Management *Supplier Quality Management *Knowhow of Hydraulics

*Customer-centric Approach *Analytical Approach *Goal-driven execution with resource optimizationPersonal Attributes:

* Collaborative Leadership *High energy and high commitment level *Team Player*High initiative level and execution *Strong Technical acumen *Strong Communication & Interpersonal Skill

Customer Quality Management Product Quality Management Process Quality Management Business Excellence & Corporate

Quality Assurance Supplier Quality Management Tata Business Excellence Model

Knowledge of Best Practices of both Tata and Hitachi Groups

ISO 9001 TPM SAP QM Module Hydraulics Expertise Transmission (Gear Box) Quality Machining Quality Expertise Indigenization of Gear Boxes Gear Box Endurance Tests COPQ & Control SPC/ SQC, Expertise Knowhow of Mining Machinery New Product Development

PFMEA & Bench Marking B2B Sales & Marketing Strategic Planning & Execution

Problem Solving Tools (G8D, 7QC, FTA, PDCA, DMAIC)

Hydraulic Equipment Testing

STRENGTHS

A Team Leader with collaborative management skill. Developing subordinates for superior performance by cross-training, mentoring and motivation. Deploying organizational Vision, Mission, Quality Policy and achieving Business & Quality Objectives by cascading into

sectional Balanced Score Card and individual KPI’s followed by periodical reviews. Managing quality initiatives with emphasis on continuous improvement. Ability to work with multiple stakeholders across teams. Strong analytical skills and effective conflict resolution. Knowledge of Best Practices followed in both Tata and Hitachi Group. Expert in Hydraulics, machining and transmission knowhow. Proficient in leveraging PFMEA/SPC/SQC/Kaizen/Poka Yoke/PDCA/DMAIC/G8D/7QC/FTA tools.

MANISH KUMARFlat# P-17/5, River View Colony, Telco, Jamshedpur (Jharkhand) – 831004.Phone: (+91)9955133737, 7544004016.E-mail: manishsinha.ism@gmail.com; manish_mensch@yahoo.com

Certified Internal Assessor of Tata Business Excellence Model (TBEM), adapted from Malcolm Baldridge National Quality Awards Program, USA. This model is used to assess Corporate Quality Level.

Core strength in combining knowledge of technical and business requirements for improved customer satisfaction. Strong Communication Skill to interact with CXO level Leaders and meet their expectations.

PROFESSIONAL HIGHLIGHTS

July, 2003-May, 2010 & May, 2011 till date: Tata Hitachi Construction Machinery, Jamshedpur (2003-10: Assembly, Testing & Customer Quality; 2010-11: Executive MBA, XLRI; 2011-12: B2B Sales; 2012-tll date: Machining & Transmission Quality)

Heading Manufacturing Quality of Machining, Gear Boxes (Transmission), Rear Axles and Friction Crane Drives. Leading a team of motivated members with emphasis on teamwork, synergic performance and objective Key

Performance Indices cascaded from Balanced Score Card (BSC). Responsible for delivering continuous value in various aspects like cost, lead time reduction, quality, throughput by

working in sync with the senior management, design and operations team. Responsible for identifying process improvement opportunities, prioritize the same and ensure value delivery by

aligning various stakeholders for shared improvement goals. Earlier handled Manufacturing Quality of Hydraulic Mining & Construction Equipment Assembly (Mining Excavators,

Dumpers, Cranes, etc.) and Customer QA. Convening Manufacturing Quality CFT’s (Cross-Functional Teams) across all 3 Plants (Jamshedpur, Kharagpur &

Dharwad) and reporting to QA Head, Director (Operations) and MD. Convening drive for QA Process & Best Practices Standardization across all 3 Plants and reporting to QA Head & MD. Expert in assessing Manufacturing Facility Quality based on Global Quality Diagnosis (GQD) inputs – one of the Best

Practices followed in Hitachi Group. Continuously benchmarking best practices in Tata, Hitachi Group and other Best-in-Class Companies, evaluating

them and driving the necessary changes for feasibility and implementation in Tata Hitachi. Identifying, creating and continuously improving processes to implement Quality Assurance Objectives and

reviewing periodically for effective deployment of the same. Driving product & productivity improvement by eliminating line defects and process improvement. Continuously working to develop, implement, communicate and maintain Quality Control Plans for ensuring product

quality as per drawing requirements. Providing technical solutions and know-how for issues related to product performance. Maintaining continuation of TPM Excellence Award, ISO 9001& OSHAS 18001 and deployment of Quality Key

Performance Indicators. Contributing in Annual Quality Budgeting, recording and publishing Quality BSC & KPI’s and ST/LT Strategic Planning

of Quality Management. Reducing warranty expenses to within budget by chalking out improvement strategies. Planning and driving quality audits to ensure that the quality systems are being implemented consistently and

effectively. Executing In-House Quality improvement & Reliability Projects based on Voice of Customer by leveraging Bench

Marking Tools. Responsible for resolution of issues and quality improvement of machining suppliers like Jamshedpur Machine Tools,

Ram Krishna Forgings Ltd aiming for zero defect rates. Responsible for driving Machining Supplier Process Audits, gap analysis and improvements. Hands-on experience of B2B Sales and Marketing. Managed some of the Key Accounts like WCL, UltraTech, Ambuja,

Sesa Goa, ESSAR, Holcim, Reliance Power.

Significant Contributions:

Reduced warranty defects on Transmission Devices from around 1% to 0.1% – 1000% reduction in 3 years. Contributed in Successful indigenization of gears and gear boxes of several excavator models in collaboration with

Hitachi (HCM) resulting into a cost saving of around Rs. 60 million per annum.

Devised and implemented new and low-cost pre-commissioning testing process of gear boxes with locally available material.

Formulated and implemented New Product/Component Introduction Flow Chart with time axis. Implemented the concept of Effectiveness of Self Inspection process. Systematized set-up approval process for in-house made and lot approval for incoming machined components. Devised and implemented a practicable Tool Life Management Program. Devised and implemented an SQC-based Program to monitor Cp/Cpk/Cmk on periodic basis. Devised and implemented an online server-based trigger system to maintain calibration of measuring instruments. Contributed in developing 9 New Products (e.g., excavator models, dumper, compactors, motor graders, etc.) as a

member of different NPI projects. Conceived under-implementation Hydraulic Drive Test Bench for Leak and Performance Test of hydraulic gear boxes. Planned the layout and establishment of a versatile Machine Test Track in Tata Hitachi- Kharagpur Plant. Contributed in the planning and implementation of QM Infrastructure, Quality Systems and SAP R/3- QM Module in

THCM's new plant at Kharagpur. Achieved 20% reduction in defect occurrences in 1 year by gap identification and mitigation. Achieved 15% reduction in the cost of production of dumpers as a member of CRISP (A Cost Reduction Project

guided by McKinsey). Devised parameters for Quality-linked component of wages of workers and Supervisors.

EDUCATION

Duration Degree Institute CGPA2010–11 Post-Graduate Diploma in General Management

(Executive MBA) Concentration Areas: Operations & Marketing

XLRI, Jamshedpur 5.77 (on 8.00 scale)

1999-2003 B. Tech. (Mining Machinery Engineering – Basically Mechanical Engg. with focus on Mining Machinery)

Indian School of Mines, Dhanbad

4.55 (on 5.00 scale)

OTHER SALIENT ACHIEVEMENTS

BVQI-Certified internal auditor of ISO 9001-2008. Received training for TPM and OHSAS 18001-2007 implementation. Achieved “Silver” standard in Business Excellence Leadership Program (BELP) based on Tata Business Excellence

Model (TBEM, adapted from Malcolm Baldridge National Quality Awards Program, USA) – 2008. Contribution in CSR:

o Continuous active involvement in organization-wide fund-raising for contributing in the welfare activities of the NGO: R P Patel Chesire Home, a home for the autistic and spastic children.

Awarded Yule’s Medal by The Mining, Geological & Metrological Institute of India (MGMI) for Excellence in Academic Performance – 2003.

Accorded “University Blue” for commendable performance in sports in ISM, Dhanbad (1999-2002).

PERSONAL DETAILS

Date of Birth: March 1, 1978Languages: Hindi, EnglishPermanent Address: S/O Sudhanshu Kumar Sinha, Moh. - Noongola, SDO Road, Hajipur (Vaishali, Bihar) - 844101.Linked-in Profile: http://in.linkedin.com/in/manishkumarsinha