Transcript
Page 1: Secrets to a Successful E-Commerce Business

E-COMMERCEBUSINESS

Secrets to a successful

Page 2: Secrets to a Successful E-Commerce Business

Meet Mike!a 34 years old smart all- rounderguy having 10 years of experiencein E-Commerce...

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own E-Commerce Business selling lifestyle

accessories

As Mike always wanted, he started his

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Mike had everything chalked out!

online store development contract with a

delivery company

...and started his ecommerce store...and started his ecommerce store

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For back office and data entry taskshe hired 4 interns.

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Mike himself could take care of all the spontaneous decisions

Initially as order numbers were less...

Mike was happy!

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good planning skills

support from his team

By virtue of Mike s

the business became

w i t h i n o n e y e a r10 TIMES BIGGER10 TIMES BIGGER

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Mike expanded his businessMultiple Warehouse Locations hired experienced professionals

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on Human Resource

and he ended up spending30% OF HIS TOTAL EXPENDITURE

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This led to growth of the company

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This led to growth of the companyBut not as much as he expected!

with the team he formed

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Mike wasconcerned!

?

? ?

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reputed research agencyHe invested in a

to find out the root cause behind the slow growth rate

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A detailed study showed...all the team members were putting in

in their assigned tasks100% effort

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The problem was...mismatch between

the team members true potential

and the tasks assigned to them

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Chloe ClaraJohn

customer interaction

online product catalog updations

Best at

Assigned

Multitasking and organizing

Manual order-processing

Best at

Assigned

Generating cool marketing ideas

Stock level maintainence on store

Best at

Assigned

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other employees were assigned tasks

which did not match their true skillsets

And similarly ...

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So Mike now made some changes in

RESOURCE ALLOCATION

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Employees were assigned roles they were best ateCommerce Operations Manager

Marketing and Sales Executive

Chloe ClaraJohn

Customer Care Executive Manual, indecisive taskswere assigned to

systems

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for making some processes automatedMike introduced some intelligent software/tools

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This gave

Awesome Results!

IncreasedProductivity

Marked

of employees

No LateOffice Hoursimprovement in the

company s growth

IncreasedCustomer

Satisfaction

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So Mike found the secretsto a Successful E-Commerce Business!

RIGHT PEOPLERIGHT JOBSIN

THE

and right application forautomating the manual work!

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...Are you facing problems like Mike?

Do you have an

E-COMMERCEBUSINESS?

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Switch to

World s easiest solution for connecting your

E-Commerce with ERP!

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We would love to know if your experience had been similar to Mike s journey.

If you have a story to share, please comment on our blog.

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