· http://www.linkedin.com/in/sophianicolelondon · http://issuu.com/sofianicole/docs/sophia_london_._portfolio · categorylondon@gmail.com · (214) 608.0116 · !

SOPHIA N LONDON Professional Profile Merchandise Marketing and Management Professional with experience in retailing, consumer behavior, marketing, wholesale sales, and merchandising interested in a career for a company that will challenge, motivate, and support my need to exceed goals; all while delivering effective, quality work. ! • Microsoft Office Suite (Word, Excel, Power point) • MAC / PC

• Adobe Suite (Photoshop, Illustrator, InDesign) • Critical Thinking • Analytical Skills • Goal-Oriented • Good Communicator • Adaptability !Education Wade College Bachelor of Arts in Merchandise & Design January 2014

• Merchandise Management Concentration Associates of Arts degree in Merchandising and Design September 2012

• Merchandise Marketing Concentration • Member of Phi Theta Kappa Honors Society / 2012 Best Portfolio !

Professional Experience Liberty Mutual Insurance Irving TX February 2014- Present Licensed Insurance Adjuster

• Taking the first notice of loss from insureds and claimants. • Managing a minimum of 60 claims and a maximum of 115 claims daily. Managing claims consists of:

- taking the first notice of loss from insureds and claimants via phone and or electronically. - review policy and establish if accident is a covered loss based on policy verbiage. - determination of liability. - sending state required correspondence. - scheduling inspections based on countrywide appraisal schedule. - write and issue repair checks, with an authorization allowance of $10,000. - participation in office meeting to go over individual and team’s daily, weekly, and monthly production goals. - daily use of time management, multi tasking, and organization skills to complete required time sensitive tasks.

• Meeting production goals of: - Average customer survey score of 5 out of 5. - Production of closing 6 or more claims daily. - Signing up 90% or more policyholders with Liberty Mutual’s eService online claim portal. - Meeting overall expectations and earning annual bonus and raise. !

Dallas Market Center Dallas, TX Present (Seasonal) Wholesale Market Assistant The Ritz Group Lee Cheatham Showroom •Chris & Carol

• Setting up and breaking down booth. • Ship all garments back to LA showroom. • Present the current season’s collection to retail buyers, and write purchase orders. • Stay current on trends and report to retail buyers. • Create 50+ Purchase Orders daily using POS system. • Organize collections and immediate delivery garments. • Receive bonus for exceeding sales goal. !

Jan Strimple Dallas, TX January 2011-January 2014 Part Time Event Production Assistant

• Assists in planning and logistics of a variety of events. • Assists in the planning and implementation of marketing campaigns and advertising of events. • Assists in all aspects of setting up and closing of event • Styled 100+ garments for Fashion’s Night Out 2010 & 2011 • Making phone calls and emails to appropriate contacts for event i.e. event rentals, event staff, and event confirmations.

• Social media marketing. !!Ecco Galleria Dallas, TX April 2012-January 2013 Part Ttime Assistant Manager

• Open and closing procedures of store. • Delivered world class customer service. • Audit of daily cash transactions and preparation of bank deposits. • Manage team of five brand ambassadors and motivating them to accomplish daily goals. • Assist in training of new employees. • Used Microsoft Excel daily to analyzed and set goals based on store performance reports. • Manage and overseeing visual merchandising, using innovative ways to attract new clients. • Increase sales by 6% (May-June), resulting in store’s achievement of top ranked in district. • Maintain rank for contributing 39% of monthly sales. !!!!

Juicy Couture: Pfsweb.com Dallas, TX 6 month temp assignment Order Processor !!Choco-CoCo Kidde Couture Dallas, TX May 2011-December 2011 Boutique Manager

• Management of 3 employees. • Implemented weekly team meetings, training, and policies and procedures. • In charge of store operations, inventory management, and loss prevention. • Created and implemented in store promotions, events (kiddie fashion shows, etc) and assist with visual merchandising.

(Doubled Sales through July 2011 Fashion Show.) !!Arden B Galleria Dallas, TX February 2011& September 2012 Fashion Heart Event Coordinator

• Conceptualized, coordinated, and directed promotional video. • Created flyer and marketing materials using adobe photo shop. • Styled 15 looks for fashion show. • Event Production: produced exclusive after hours fashion show showcasing new spring/summer collection at Arden B. • Increased Arden B’s sales for the day by $2,500.00. !!

Previous Experience !Capital One Auto Finance 2008-2010 Capital One Auto Finance: Legal Assistant

1. Prepared and mailed needed documents for attorneys preparing for litigation. 2. Worked daily in Microsoft Excel keeping a database of information on all accounts. 3. Worked daily in Microsoft Outlook communicating with attorneys. 4. General office work. !

2008-2010 Capital One Auto Finance: Titles Clerk 1. Worked daily in Microsoft Excel keeping a database of information on all accounts. 2. General office work. 3. Processed, mailed, and or faxed Lien Releases to customers. 4. Title Maintenance. 5. Take periodic inbound calls from customers about questions regarding their title, registration, and or lien release. 6. Assist customers with registration of new vehicle.