Transcript
Page 1: TechFuse 2012: Cloud and Mobile Computing

Cloud and Mobile Computing

Thomas MoenDirector of Strategy and [email protected]@cloudmovr

5.16.2012

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• Who is this Guy?• Why Cloud?• Which Cloud?

– Current Trends– What “they will say”– Productivity Apps

• Getting to the Cloud• Q & A

Agenda

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Total Mobile Units Worldwide

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Total Cloud Revenue WorldwideBillions

2005 2010 2015 2020$0

$50

$100

$150

$200

$250

$300

$350

$400

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Trends Driving Future of Productivity

CONSUMERIZATION MULTI-GENERATIONAL INFRASTRUCTURE LIMITATIONS

ANYTIME, ANYWHERE RISE OF THE CLOUD

“By 2012, 20% Of Businesses Will Own No IT Assets.”

Gartner, Jan. 2010

“The move to Microsoft Online Services will help cut operational costs by an estimated 30% and create a variable cost model that will provide increased flexibility in the future.”

Ingo Elfering, Vice PreseidentGlaxoSmithKline

“We were cautious of how many people would embrace a new tool. What we found was that 80% of our users wanted to be on a Microsoft type platform and were using one at home”

John Kalka, Vice PreseidentIngersoll Rand

The world's mobile worker population will pass the one billion mark this year and grow to nearly 1.2 billion people – more than a third of the world's workforce – by 2013.

IDC, Feb. 2010

Older Millennials (23-27) spend an ave. of 6.8hrs/w interacting with work email. Younger Millennials in work spend just 4.2hrs/w on email and more time on text messaging (3hrs) or IM (3.2hrs).

Accenture, Jan. 2010

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Pay for access,not for

ownership!

Pay for shared

resources which cost much less!

Pay for speed/agility and become

dynamic!

Pay only for what you

need! Scale-upand

scale-down effortlessly.

Benefits of Cloud Computing

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Why Others Are Moving to the Cloud?

What IT is saying:

• Email/Collab is Too Expensive• CapEx to OpEx• Need Capability/Feature NOW!• Consolidation of BUs• Upgrades/Updates Kill Us• New Sheriff in Town• Merger or Acquisition• Applications Too Costly• Scale/Performance/Capacity• Better Up-time• Regulatory/Compliance Issue

• We Hate Upgrading• We Lack Skills/Retention• Projects Require High ROI• Need Predictable Spend• Need Enhanced Reliability• Need Enhanced Security• Deliver New Capabilities • We Like to Sleep

What Business is saying:

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Why I Believe in Cloud

Improved customer responsiveness Increased employee productivity Reduced cost and increased IT agility More Secure infrastructure

IT is a cost center

Basic e-mail with no calendar

Public or no instant messaging (IM)

Sporadic Web conferencing; separate audio

PBX phone

IT is a more efficient cost

center Standard platform

for secure e-mail and IM

Presence in desktop applications

IP telephony pilots

IT is a business enabler

Increasing unification of communication channels

Mobile device access PC-IP Telephony Unified messaging

Software-powered VoIP

Seamless communication across the firewall

Federation of communication information and policy

IT is a strategic asset

Your Priorities

Microsoft Online Helps Accelerate Your Journey

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• 9,000 business customers

• >50 million paid online seats

• More than 500 government entities

• More than 50 percent of Fortune 500

Others Believe in Cloud Productivity

• 70 percent moved to Exchange from Notes

• 12,000 advisory partners

“I’ve been able to provide equal or better email service at a much lower cost, which is a big win for Godiva. We’re looking at a $250,000 annual savings from eliminating Lotus Notes.”

Steve WhitelamDirector of IT, Godiva Chocolatier

“We looked at a variety of cloud-based

offerings, and only Microsoft could meet our

requirements for reliability. We have already

started our rollout, and with Exchange Online,

we will consolidate 42 e-mail systems into one,

reducing our IT costs by at least 30%.”

Olivier Baldassari

CIO, Rexel Group

“Our users consistently rave

about the move to Microsoft

Online Services, providing

familiar, intuitive solutions

that we could trust with our

business communications.”

Chris Millington

Global CTO, McDonald’s Corporation

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Which Cloud for Productivity?

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The Debate

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• GAPE is easier to license than Microsoft• GAPE is less expensive• GAPE is secure• GAPE is certified• Microsoft's partner channel immature

Google Will Tell You…

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• Google is in the ad business not C&C• Google doesn't value privacy • Google doesn't have feature parity• Google often pulls the carpet (features) from under your feet

(users)– Google health– Google knol– Google wave– Google sync

• Google doesn't support offline experience richly enough• Google is not less expensive• Google hasn't really improved since launched docs• Microsoft has 400,000 very mature partners

What Microsoft Will Tell You…

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What I will tell you…

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It is GREAT to Have Options…

• On Premise – services on premise

• Hosted – services hosted by someone else

• Segmented – host some users/apps, keep some users/apps on premise

• Hybrid – some services, i.e., filtering, archive encryption, are hosted. Azure Appliance or Azure SQL

Segmented

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Plans - for All Your EmployeesE Family PlansK Family Plans

Office Web Apps

SharePoint Online Kiosk

Plan K1

Plan K2

Components

Exchange OnlineKiosk

Office Web Apps

Email, calendar, AV/AS, Personal

Archive

Collaboration Portal

Conferencing

IM & presence

Office Pro Plus

Forms, AccessExcel, & Visio Services

V.mail & Advanced Archive Capabilities

Voice

Plan E1

Plan E2

Plan E3

Plan E4

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Big Questions…

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Visibility and ControlAuditing reports

• Track delegate access and see which users have logged in to shared mailboxes• Find out who changed configuration settings and administrative permissions• Extract data for long-term storage or to build custom reports

Track configuration changes: RBAC,

settings, etc.

Track mailbox access: delegates, shared

mailboxes, etc.

Export log data for long-term retention

or custom reports

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• Understand physical compute resources • What resources, and information will be

managed? • Who manages them and how? • Which controls are selected, and how are they

integrated into the overall cloud architecture? • What compliance issues do you face?

Security

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Forefront Online Protection for Exchange Admin CenterSingle Sign On from Exchange Control Panel

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Protection and ComplianceNative Exchange archiving

• Allows easy migration to a managed archive solution• User experience for managing mailbox does not change • Provides a way to centralize data currently stored in PST files

Archive can be searched with familiar toolsArchive appears

alongside a user’s primary mailbox

Content can be dragged from PSTs to

the archive

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Protection and ComplianceRetention policies and legal hold

• Custom policies automatically delete or archive content • Integrates with personal archive• Legal hold policy captures user edits and deletions

Policies apply to all e-mails within a folder

by default

User can view expiration date

User can select retention policy for a

specific e-mail

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Protection and ComplianceIntegration with IRM services

AD RMS Server(On-premises)

• Exchange Online can be integrated with on-premises AD RMS • This activates advanced Exchange 2010 IRM features, including:

• IRM in OWA, IRM search, and Protected Voicemail • Transport Protection Rules and Outlook Protection Rules

•OR Take Advantage of EHE!

Exchange Online

Key Import

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Disbelief of Cost Savings

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WHY HASN’T EVERYBODYMOVED TO Cloud??

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Compliance Adherence in Business Productivity Online Suite

EU Safe HarborSAS-70 Type I (SSAE SOC 1 Type I)

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Compliance Adherence in Office 365

SAS-70 Type II(SSAE SOC 1 Type II)

Access to our “Trust Center”

EU Model ClausesFISMA

HIPAA/BAAData Processing Agreement

EU Safe Harbor

ISO 270001

SAS-70 Type I (SSAE SOC 1 Type I)

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SharePoint Online 2007 – Customer’s Requirements

• Infrastructure• Document management• Search• Legal

Holds/Retention/eDiscovery• Social Collaboration• Bandwidth / Network• Language Packs• Workflows• Records Center Management• ISO• Anywhere access• AD Integration• OSC Presence

• GB Limits• Dev/Test/Training Environments• Internal/External Access• EU Privacy• BI• Platform• Dashboards• People Search• Security• Upgrades• Architecture Flexibility• Up Front Costs• Support Costs

• Maintenance Costs• Intranet Roadmap• Login(s)• 3rd Party Tools• Upgrade Roadmap• Resource Needs

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SharePoint Online 2010 – Customer’s Requirements

• Bandwidth / Network

• BI• 3rd Party Tools

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Exchange Online 2007 Concerns

Customize OWA login page

Outlook 2003 support

Public folders

POP/IMAP

“Send as” capabilities

Server-side auto-forwarding

Free/busy calendar sharing

Unified Messaging

Post-processing of outbound mailOWA multi-factor authentication

Journal to on-premise archive

Messaging Records Management

Cross-mailbox search

Application connectivity via older APIsAllow SMTP relay

On-premise OCS voice/UM integration

PowerShell access

Exchange Management Console access

Transport rules

Custom mobile device policies

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Exchange 2010 OnlineOutlook 2003 support

Public folders

Application connectivity via older APIs

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Greatest Flexibility and Control

Google Microsoft

On Premise NO YES

Hosted YES YES

Segmented NO YES

Hybrid NO YES

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Win Back Customers

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Cost

• Google $50 per user per year• Plus AD Sync• Plus ActiveSync• Plus filtering• Plus Client

Google Microsoft

Yearly $5,841,664.00 $3,385,860.00

Yearly/User $104.69* $60.67

Monthly/User $8.72 $5.05

* Make sure you get a 3 year quote, in writing, from Google!

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Comprehensive Security & Compliance Framework

ISO/IEC 27001:2005 certificationStatement of Auditing Standard (SAS) 70 Type I and Type II attestations

Certification and Attestations

Payment Card Industry Data Security Standard Health Insurance Portability and Accountability Act

Industry Standards and RegulationsMedia Ratings Council Sarbanes-Oxley, etc.

Identify and integrate:Regulatory requirementsCustomer requirementsAssess and remediate:Eliminate or mitigate gaps in control design

Controls FrameworkTest effectiveness and assess riskAttain certifications and attestationsImprove and optimize:Examine root cause of non-complianceTrack until fully remediated

Predictable Audit Schedule

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Encourage You to Invest Time with BOTH Privacy Documents

• http://www.google.com/intl/en/privacy/privacy-policy.html

we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services.

• http://www.microsoft.com/online/legal/v2/?docid=18&langid=en-us

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Where do we start?

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Getting to the Cloud

• Understand Your Requirements – Get Ready• Attend Technical Overview - Introduction

– Download the Deployment Planning Tool– Download the Network Testing Tool

• Participate in two day SAW – Marriage Counseling• Start a POC – Living together• Production Pilot - Marriage• Migration Planning and Migration – Raising Kids• Use – Empty-Nested Retirement

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Your Journey to the Cloud

Capability & Technical Fit

Cloud Svc/O365 Briefing

Solution/Tech Briefing

Joint Evaluation Plan

Solution Alignment Workshop

• Migration Due Diligence

• Tech Reviews

Legal & Compliance

Cloud Principles Briefing Initial Proposal Contract / SOW

Negotiations

Security, Privacy, Data Sovereignty

Cloud Svc Briefing SecurityBriefing

Solution Alignment Workshop

Business Value

BV Development Session Initial Bus. Case Final

Business Case

GovernanceEvaluation

PlanRegular C-Level Reviews

Transaction/Procurement

Cloud PrinciplesBriefing Initial Proposal Contract / SOW

NegotiationsContract & SOW Signed

Services & Support

Assessments(optional)

Value AddSvc Definition

Online Contract & Svc. SOW

Prov. & Migr.Proposal

(>2,400 seats)

PartnersPartner Role

DefinitionSolution

AlignmentMigration Proposal

Outcomes:Vision

Definition C-Level Review Evaluation Plan• SAW Report• Migration

Scope

• Feasibility Report

• Validation

• Signed Contracts

• Migration Preparation

Go / No GoDecisions:

Vision for Project?Need?

Business & Tech Alignment?

Valid Business Case

Fit? Gaps?Mitigation?

Migration Deployment

Plan Feasible?

ENVISION(0%)

ALIGN(10%)

PREPARE/MIGRATE/ DEPLOY(100%)

EVALUATE(20%)

DUE DILIGENCE

(60%)

FINALIZE& SIGN(80%)

1 2 3 4 5 6 7

EvaluationPlan

Deployment Planning/

Design

Prepare / Migrate/ Deploy

CONFIRM FIT(40%)

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DesktopPrep

AD Prep

AD FS 2.0

Dir Sync

ExchangeCAS/HUB

Email Migration

SharePoint

Moving to the Cloud

FutureState

CurrentState

Single Sign On

Migration

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You Decide to “Go It Alone”…On the occasion of a Service Interrupting Event (SIE), Microsoft Online Services continuously updates the channels below to provide you necessary information to manage your business. Microsoft Online Services strives to earn your business

and trust through our best in class service and ongoing communication.

TwitterFeed is continuously updated as

SIE incidents occur.http://twitter.com/#!/Office365

Service Health DashboardThe best location for Service Update information. Updated regularly through any SIE and notifies you

of any upcoming planned maintenance.

FacebookGet the latest updates, tips

and more delivered straight to your Facebook stream.

http://www.facebook.com/#!/office365

Community BlogWith access to forums, community, and

community, you’re always receiving the most updated information.

http://community.office365.com/en-us/default.aspx

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Three Best Friends

http://www.microsoft.com/en-us/download/confirmation.aspx?id=26509

http://technet.microsoft.com/en-us/exdeploy2010/default.aspx#Index

[email protected]@cloudmovr

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How We Deliver

PortalsSharePoint

Intellectual Property(Notification, Elle, Video Kiosk, Interaction Portal etc.)

Infrastructure(MS, WAN Op, SAN, DC, Gateway, etc.)

ContactCenter

ININ

Unified Comm.

Lync

CRMDynamics

Application Development

Integration Customization

Stra

tegi

c Co

nsul

ting

Professional Services

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Our

Mis

sion Our mission is to use our technology know-how

to enable our clients to deliver an exceptional

experience to their customers

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A Portfolio of Optimized Interactions

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Avtex Customers

. Avtex helps you deliver pleasing, productive and profitable interactions.

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Than

k

You!

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Updates SharePoint• Enterprise Readiness • Recycle Bin Enhancements • External Sharing Gets a Broader Reach • PDFs Handling Improvements

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Other Updates• Improving the sign-up form by removing the post sign-up “continue”

page • New simplified service settings pages for small business (Plan P1)

customers• Office 365 Shared Mailboxes Tool is now available• An Updated Exchange Deployment Assistant including the Hybrid

Configuration Wizard is now available• Adding support in four additional languages: Arabic, Polish, Thai and

Bahasa • A new Exchange Online Migration Performance Guide is now available• Lync-to-Phone availability is planned for Q3 CY2012 (US/UK-only)• User Soft Delete is now targeted for availability in July 2012

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BEST PRODUCTIVITYEXPERIENCE

Work together, smarter

Microsoft Office 365 Value

ACCESS ANYWHERE*

Solve problemsfrom more places

WORKS WITH WHAT YOU

KNOWFamiliar tools

ROBUST SECURITY AND

RELIABILITY99.9% uptime.

Guaranteed.

IT CONTROL AND EFFICIENCY

Keeps you in control

• Premium anti-spam and antivirus protection provided by multiple virus scanning engines

• Data is replicated in geo-redundant datacenters to protect against datacenter wide failures

• Risk mitigation multi-dimensional approach to help safeguard services and privacy of data

• Compliant with ISO 27001, SAS 70 Type I, FERPA, HIPPA, FISMA, EU Safe Harbor Seal

• Backed by a 99.9% financially backed Service Level Agreement

ENTERPRISE SECURITY AND RELIABILITY

99.9% financially backed SLAGeo redundant datacenters

* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”

Page 53: TechFuse 2012: Cloud and Mobile Computing

BEST PRODUCTIVITY EXPERIENCE

Work together, smarter

Microsoft Office 365 Value

ACCESS ANYWHERE*

Solve problemsfrom more places

WORKS WITH WHAT YOU

KNOWFamiliar tools

ROBUST SECURITY AND

RELIABILITY99.9% uptime.

Guaranteed.

IT CONTROL AND EFFICIENCY

Keeps you in control

BEST PRODUCTIVITY EXPERIENCE

Online meeting presentation with pc-to-pc audio and video

Desktop and Application sharing and virtual whiteboard

Recording Capability

Instant messaging

Co-Authoring in Word

Presence

Status update

Activities

My Sites in SharePoint

Easily connect with others across organizations with calendar sharing and publishing in Outlook

Familiar Office ExperienceCreate sites to share documents

with colleagues and partners with SharePoint

Cross-browser support

• Simultaneously edit documents with your colleagues

• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing

• Manage and share important documents and personal insights with colleagues using My sites

• Share your calendar with colleagues, partners, and customers

• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites

• Simultaneously edit documents with your colleagues

• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing

• Manage and share important documents and personal insights with colleagues using My sites

• Share your calendar with colleagues, partners, and customers

• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites

• Simultaneously edit documents with your colleagues

• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing

• Manage and share important documents and personal insights with colleagues using My sites

• Share your calendar with colleagues, partners, and customers

• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites

• Simultaneously edit documents with your colleagues

• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing

• Manage and share important documents and personal insights with colleagues using My sites

• Share your calendar with colleagues, partners, and customers

• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites

• Simultaneously edit documents with your colleagues

• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing

• Manage and share important documents and personal insights with colleagues using My sites

• Share your calendar with colleagues, partners, and customers

• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites

* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”

Page 54: TechFuse 2012: Cloud and Mobile Computing

BEST PRODUCTIVITYEXPERIENCE

Work together, smarter

Microsoft Office 365 Value

ACCESS ANYWHERE*

Solve problemsfrom more places

WORKS WITH WHAT YOU

KNOWFamiliar tools

ROBUST SECURITY AND

RELIABILITY99.9% uptime.

Guaranteed.

IT CONTROL AND EFFICIENCY

Keeps you in control

• Rich client access online or offline via Office desktop applications on PCs and Macs

• View and edit documents with Office Web Apps across a broad range of browsers (Internet Explorer, Firefox, Safari)

• Access your inbox from a broad range of browsers with Outlook Web App

• Access mail, contacts, calendar, and SharePoint sites from hundreds of devices including Windows Phones, Nokia, Android, iPhone and BlackBerry

• Single inbox to manage email and voicemail with unified messaging

• Connect securely** over Internet with HTTPS without the need for VPN

ACCESS ANYWHERE

Web applications with cross-browser support

Outlook Web App

Seamless mobile access across many devices

Access to PowerPoint

Access to SharePoint

Office Hub in Windows Phone 7

* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”

Page 55: TechFuse 2012: Cloud and Mobile Computing

BEST PRODUCTIVITY EXPERIENCE

Work together, smarter

Microsoft Office 365 Value

ACCESS ANYWHERE*

Solve problemsfrom more places

WORKS WITH WHAT YOU

KNOWFamiliar tools

ROBUST SECURITY AND

RELIABILITY99.9% uptime.

Guaranteed.

IT CONTROL AND EFFICIENCY

Keeps you in control

• Just works. Minimal user training required to get productive right away

• Hybrid deployment scenarios allow on-premises and online users to work together seamlessly

• Multiple plans provide a cost effective way to provide familiar business productivity capabilities to everyone in your business

• Stay up to date with the latest productivity experience through a subscription service

WORKS WITH WHAT YOU KNOW

Outlook Web AppOutlook

* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”

Page 56: TechFuse 2012: Cloud and Mobile Computing

BEST PRODUCTIVITYEXPERIENCE

Work together, smarter

Microsoft Office 365 Value

ACCESS ANYWHERE*

Solve problemsfrom more places

WORKS WITH WHAT YOU

KNOWFamiliar tools

ROBUST SECURITY AND

RELIABILITY99.9% uptime.

Guaranteed.

IT CONTROL AND EFFICIENCY

Keeps you in control

• 24/7 IT professional phone support or via electronic ticketing

• Service health portal and RSS feeds to provide up to date service availability information

• Simplified management with a single administration center with role based access

• Remote PowerShell to allow scripting of routine tasks and access to raw data for reports

• IT friendly service update policies that put you in control

IT CONTROL AND EFFICIENCY

Service health portal Simplified Management

MICROSOFT® OFFICE 365 DELIVERS THE POWER OF CLOUD PRODUCTIVITY TO BUSINESSES OF ALL SIZES, HELPING TO SAVE TIME, MONEY AND FREE UP VALUED RESOURCES

* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”


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