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Page 1: The Breadcrumbs Story

for your Health IT questions and answers.

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This is our story.

(…these slides are meant for reading.)

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We used to work at

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We realized that the most important knowledge in the company was kept in the brains of their most tenured employees.

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New employees spent their first two years making the same mistakes their predecessors made.

“It feels like you’re reinventing the wheel.” – Epic Employee, year 2

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You had to know who to ask to get the information you need.

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That’s why we created

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A simple platform to ask questions, and get the answers you need.

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Ask a question.

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Topics ensure that subject

matter experts are notified.

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Users vote on questions and

answers. The best float to the top.

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information is logged in a searchable

database: a user-generated knowledge management system.

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Users earn reputation points

called “crumbs” for using the site appropriately.

These points are a measure of

knoweldge in a given area.

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We launched a similar platform on Epic’s intranet and told 80 new-hires in March 2012.

The platform was never sanctioned or officially communicated.

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The new-hires used it to answer their questions.

They started bringing in their teams and managers.

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usage: In less than a year, 6,300 Epic employees used the system to get answers to their questions. (Remember, Epic only has around 7,000 employees.)

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Q:A We saw a 1:4 question to answer ratio

That means users got a larger answer set and more discussion on their questions

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5&5: On average, users see about 5 pages/visit and spend almost 5 minutes on the site per visit.

These are colleagues helping eachother across various roles and divisions of the company improving integrated knowledge and breaking down silos of information.

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By opening up this dialog, associates are able to turn

knowledge into a strategic asset and feel a real sense of

innovation and contribution.

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We have good news.

Breadcrumbs is available for your organization.

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Try it today.

BreadcrumbsQA.com

for your Health IT questions and answers.

[email protected]


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