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Unified Communications

© 2010 ShoreTel, Inc. All rights reserved worldwide.

Gavin Milton-WhiteCountry Manager ANZ

Extend your business with Brilliantly

Simple Communications!

Office

Communicate Anytime, Anywhere with Any Device

On the road


Web Collaboration

Conferencing

VideoMobility

Home

Office

Hotel


On the road

Continuity of Communication & Customer Service…

What does Unified Communications mean for Business?

Ease of Use


Real-Time Responsiveness

Non-Stop Productivity

Flexible Work Force

The Problem

Administration

© 2010 ShoreTel, Inc. All rights reserved worldwide.© 2010 ShoreTel, Inc. All rights reserved worldwide.

Customer

Management Users

Management

Easy

TCO & ROI


TCO & ROI


CSAT

Staff Retention

System Administrator

Easy to deploy

Flexible


Reliable

Easy to Use

Easy to Learn

The User

Easy


Flexible


Blended

Brilliant Simplicity = Solution

BackupAntiSpam

AntiVirus

Remote

Access

Mobility

Unified

MessagingIM

Presence

© 2010 ShoreTel, Inc. All rights reserved worldwide. 7 77

Firewall

VPN

Mail

Server

File

& Print

ServerOffice

Productivity

IP

Telephony

Web

Server

Collaboration

Audio

Conference

Lotus Foundation Reach

Lotus Foundation Start

ShoreTel Add-on

7:00am – 8:30am: Home Office

• ShoreTel VPN Handset or Office Anywhere

• Login as your own office extension

• Workplace functionality from home

• Uses work phone lines and user DID

• Simplified Management

• Remote or Home workers

Key Business Benefits

[Home] Supply Issue Phone Call with US (Ph:+612 9959 8060)

Day in the life of a UC worker!


• Login as your own office extension

• Turn any phone number into your ShoreTel phone

• Over Internet connection

• Simplified Management

• Single User Creation for the entire

system in Foundation Management

• End User touch-less configuration

• Client comes all preconfigured with

Plug in already installed

9:00am – 12:30pm: Sydney Office

[Sydney Office] Preparation, Meeting, Presentation, Demonstration, …

• ShoreTel Office Handset

• Retrieve Voicemails via Email

• Desktop Applications

• Notes & Sametime

• Improved Efficiency

• Non-stop Productivity

• Real-Time Responsiveness

• Customer Service



• Notes & Sametime

• Unified Messaging

• Screen Pop caller details

• Make and receive calls

• Transfer, forward, hold

• Conference calls

• Speed dialing, call history

• Presence, IM & Video

12:30pm – 1:30pm: Travel to Airport

[Taxi] Travel to Airport

• Single Number

• Single History

• One Number contact

• Increase responsiveness,

• Reduce phone tag

• Use your time efficiently



• Internal Directory Access

• Reduce mobile phone charges and leverage PBX features & call cost economies

• Single place to pick up all voice messages

7:00pm – 8:00pm (NZ): Hotel Room

[Hotel] Product Update, +61 9959 8088 Passcode: 1234567 http://apacbridge.shoretel.com

• Sametime using

“Office Anywhere” Mode

• IP link for data and call control link

• Uses PSTN for Voice traffic

• One Number contact

• Expensive QoS Networks no longer required

• Reduce expensive International roaming or Hotel phone costs

• Work how and from where you want



• Uses PSTN for Voice traffic

• Expensive QoS Networks not required

• Full Feature transparency

• Softphone

• Conference Bridge

• Web Collaboration

• 204 parties

• Desktop sharing

Easability

ShoreTel and IBM: Brilliant Simplicity

Superior reliability and scalability


Superior reliability and scalability

Lowest TCO

Raving fans

ShoreTel and IBM: Brilliant Simplicity

www.shoretel.com


www.shoretel.com

Unified Communications


Gavin Milton-WhiteCountry Manager ANZ

Extend your business with Brilliantly

Simple Communications!