Digital disruption in Finance

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  1. 1. Digital Transformation Digital Disruption in finance June 2015 jo@dearmedia.be / @jcaudron / +32 475 43 80 98
  2. 2. AllDigitalNow we are a digital consulting company founded in 2009 we work for large European clients we have a strong vision on the impact of digital and act accordingly we are advisors, writers, coaches and entrepreneurs
  3. 3. @jcaudron
  4. 4. Digital disruption is real. Expect a smack in the face
  5. 5. who is your
  6. 6. Waves of Digital Disruption 1995+ Music Photography Video Rental 2010+ Print Media TV Travel HR 2015+ Finance Healthcare Automotive Retail Education Telco 2020+ All Safe havens will be subject to digital disruption
  7. 7. @jcaudron Disruption Modeling Transformation You have a choice
  8. 8. @jcaudron What can we learn?
  9. 9. The Glass House Transparency Accountability Proximity Responsiveness Bi-directional Humanization Authenticity
  10. 10. Transparency, trust, authenticity, Transparency Accountability Proximity Responsiveness Bi-directional Humanization Authenticity The Glass House google.com/trends/
  11. 11. Transparency Accountability Proximity Responsiveness Bi-directional Humanization Authenticity The Glass House
  12. 12. Transparency Accountability Proximity Responsiveness Bi-directional Humanization Authenticity The Glass House Accountability
  13. 13. Transparency Accountability Proximity Responsiveness Bi-directional Humanization Authenticity The Glass House Bi-directional
  14. 14. Transparency Accountability Proximity Responsiveness Bi-directional Humanization Authenticity The Glass House Simple, remember these guys simple.com Humanization Transparency
  15. 15. Transparency Accountability Proximity Responsiveness Bi-directional Humanization Authenticity The Glass House New transparent technologies like the Blockchain blockchain.info
  16. 16. Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability The Package
  17. 17. Angry Birds Twitter, Facebook Newspaper Website CNN online / app Blogs Vertical sites and specialties portals Yelo App Boxee Spotify Sporza.be LinkedIn, Monster, ... eBay Pinterest, blogs Weather Pro (iPhone) Traffic: Waze + iCoyote (iPhone) YouTube Twitter, Facebook RSS Breaking news In-depth analysis Services Weather Classifieds Jobs Sports TV Fun Specials Discovery culture Trends & Lifestyle Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability The Package Unbundling
  18. 18. The Package Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability Unbundling of banks
  19. 19. The Package Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability PayPals simple and social payments app venmo.com
  20. 20. Personalized pricingThe Package Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability metromile.com
  21. 21. The Package Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability Rebundling of health insurance with personalized lifestyle improvements zoomcare.com/health-insurance
  22. 22. The Package Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability Subscriptions & packages in healthcare insurance hioscar.com
  23. 23. The Package Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability Exquise user experience m.gobank.com
  24. 24. The Package Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability Scalability
  25. 25. The Frog Bypassing Virtualization Fragmentation of touchpoints
  26. 26. Bypassing Virtualization Fragmentation of touchpoints The Frog Bypassing
  27. 27. Bypassing Virtualization Fragmentation of touchpoints The Frog Other industries are getting into finance
  28. 28. Bypassing Virtualization Fragmentation of touchpoints The Frog Bypassing of overdrafts through better rates and no waiting times koalaboox.com
  29. 29. Bypassing Virtualization Fragmentation of touchpoints The Frog Bypassing of stockbrokers robinhood.com
  30. 30. Bypassing money transfer fees Bypassing Virtualization Fragmentation of touchpoints The Frog transferwise.com
  31. 31. The People bypassing banks, Bitcoin is for real Bypassing Virtualization Fragmentation of touchpoints The Frog goabra.com
  32. 32. Bypassing Virtualization Fragmentation of touchpoints The Frog Bypassing of money transfer companies
  33. 33. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper
  34. 34. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper Product simplification will allow for new gatekeepers
  35. 35. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper New generations want new gatekeepers millennialdisruptionindex.com
  36. 36. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper FinTech investments tripled in 1 year
  37. 37. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper They are afraid, are you? shareholder.com/downloads/ONE/JPMC-AR2014-LetterToShareholders.pdf
  38. 38. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper New gatekeepers etoro.com
  39. 39. New gatekeepers in retirement spending myabaris.com New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper
  40. 40. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper Rebundling all methods and channels into one experience adyen.com braintreepayments.com
  41. 41. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper Apps integrate payments through stripe, not banks stripe.com
  42. 42. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper Good is good enough Pay, track, save, loan.
  43. 43. The Traveller Place Utility Empowered self Instant gratication New way of working Contextual awareness Real-time
  44. 44. The Traveller Place Utility Empowered self Instant gratication New way of working Contextual awareness PLACE OnlinePoS Hybrid Omnichannel (digital entering PoS) (all functions go digital too)
  45. 45. The Traveller Place Utility Empowered self Instant gratication New way of working Contextual awareness Real-time The rise of mobile
  46. 46. The Traveller Place Utility Empowered self Instant gratication New way of working Contextual awareness Real-time 27% of global transactions on mobile devices adyen.com/home/about-adyen/press-releases/mobile-payments-index-april-2015
  47. 47. The Traveller Place Utility Empowered self Instant gratication New way of working Contextual awareness Real-time Empowered Self, Utility, Instant Gratification moven.com
  48. 48. The Traveller Place Utility Empowered self Instant gratication New way of working Contextual awareness Real-time Utility for better driving behaviour axa.com.my/1741/en/useful-links/axa-drive/axa-drive
  49. 49. The Traveller Place Utility Empowered self Instant gratication New way of working Contextual awareness Real-time KBC wants to keep some offices open at night and during weekends - New way of working
  50. 50. The Participant Community Gamication Collaboration The power of the crowd Sharing economy
  51. 51. The Participant Community Gamication Collaboration The power of the crowd Sharing economy The sharing economy audiunite.com/se/service/en_unite.html = 200 euro per maand per persoon
  52. 52. CrowdfundingThe Participant Community Gamication Collaboration The power of the crowd Sharing economy Civic crowdfunding bron: frankwatching
  53. 53. Peer-to-peer lending with better ratesThe Participant Community Gamication Collaboration The power of the crowd Sharing economy lendingclub.com
  54. 54. Guess who are partnering with the Lending Club?The Participant Community Gamication Collaboration The power of the crowd Sharing economy lendingclub.com
  55. 55. Insurance based on your networkThe Participant Community Gamication Collaboration The power of the crowd Sharing economy friendsurance.com inspeer.me
  56. 56. Community for student loans and support commonbond.co The Participant Community Gamication Collaboration The power of the crowd Sharing economy
  57. 57. Group buying your insuranceThe Participant Community Gamication Collaboration The power of the crowd Sharing economy boughtbymany.com heyguevara.com
  58. 58. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring
  59. 59. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring Internet of Things
  60. 60. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring Contactless payments This is about data, not money.
  61. 61. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring Financial management on your wrist
  62. 62. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring Wearables will change our lifestyle
  63. 63. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring Credit & insurance through smart device monitoring?
  64. 64. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring The future of car insurance?
  65. 65. The Cyborg Internet of Things Wearables Quantied self Robotics Da