Digital disruption in Finance

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<ol><li> 1. Digital Transformation Digital Disruption in finance June 2015 jo@dearmedia.be / @jcaudron / +32 475 43 80 98 </li><li> 2. AllDigitalNow we are a digital consulting company founded in 2009 we work for large European clients we have a strong vision on the impact of digital and act accordingly we are advisors, writers, coaches and entrepreneurs </li><li> 3. @jcaudron </li><li> 4. Digital disruption is real. Expect a smack in the face </li><li> 5. who is your </li><li> 6. Waves of Digital Disruption 1995+ Music Photography Video Rental 2010+ Print Media TV Travel HR 2015+ Finance Healthcare Automotive Retail Education Telco 2020+ All Safe havens will be subject to digital disruption </li><li> 7. @jcaudron Disruption Modeling Transformation You have a choice </li><li> 8. @jcaudron What can we learn? </li><li> 9. The Glass House Transparency Accountability Proximity Responsiveness Bi-directional Humanization Authenticity </li><li> 10. Transparency, trust, authenticity, Transparency Accountability Proximity Responsiveness Bi-directional Humanization Authenticity The Glass House google.com/trends/ </li><li> 11. Transparency Accountability Proximity Responsiveness Bi-directional Humanization Authenticity The Glass House </li><li> 12. Transparency Accountability Proximity Responsiveness Bi-directional Humanization Authenticity The Glass House Accountability </li><li> 13. Transparency Accountability Proximity Responsiveness Bi-directional Humanization Authenticity The Glass House Bi-directional </li><li> 14. Transparency Accountability Proximity Responsiveness Bi-directional Humanization Authenticity The Glass House Simple, remember these guys simple.com Humanization Transparency </li><li> 15. Transparency Accountability Proximity Responsiveness Bi-directional Humanization Authenticity The Glass House New transparent technologies like the Blockchain blockchain.info </li><li> 16. Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability The Package </li><li> 17. Angry Birds Twitter, Facebook Newspaper Website CNN online / app Blogs Vertical sites and specialties portals Yelo App Boxee Spotify Sporza.be LinkedIn, Monster, ... eBay Pinterest, blogs Weather Pro (iPhone) Traffic: Waze + iCoyote (iPhone) YouTube Twitter, Facebook RSS Breaking news In-depth analysis Services Weather Classifieds Jobs Sports TV Fun Specials Discovery culture Trends &amp; Lifestyle Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability The Package Unbundling </li><li> 18. The Package Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability Unbundling of banks </li><li> 19. The Package Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability PayPals simple and social payments app venmo.com </li><li> 20. Personalized pricingThe Package Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability metromile.com </li><li> 21. The Package Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability Rebundling of health insurance with personalized lifestyle improvements zoomcare.com/health-insurance </li><li> 22. The Package Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability Subscriptions &amp; packages in healthcare insurance hioscar.com </li><li> 23. The Package Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability Exquise user experience m.gobank.com </li><li> 24. The Package Monolithic vs. atomic APPication Long Tail Personalized Experience Speed Price (Self-)service Scalability Scalability </li><li> 25. The Frog Bypassing Virtualization Fragmentation of touchpoints </li><li> 26. Bypassing Virtualization Fragmentation of touchpoints The Frog Bypassing </li><li> 27. Bypassing Virtualization Fragmentation of touchpoints The Frog Other industries are getting into finance </li><li> 28. Bypassing Virtualization Fragmentation of touchpoints The Frog Bypassing of overdrafts through better rates and no waiting times koalaboox.com </li><li> 29. Bypassing Virtualization Fragmentation of touchpoints The Frog Bypassing of stockbrokers robinhood.com </li><li> 30. Bypassing money transfer fees Bypassing Virtualization Fragmentation of touchpoints The Frog transferwise.com </li><li> 31. The People bypassing banks, Bitcoin is for real Bypassing Virtualization Fragmentation of touchpoints The Frog goabra.com </li><li> 32. Bypassing Virtualization Fragmentation of touchpoints The Frog Bypassing of money transfer companies </li><li> 33. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper </li><li> 34. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper Product simplification will allow for new gatekeepers </li><li> 35. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper New generations want new gatekeepers millennialdisruptionindex.com </li><li> 36. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper FinTech investments tripled in 1 year </li><li> 37. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper They are afraid, are you? shareholder.com/downloads/ONE/JPMC-AR2014-LetterToShareholders.pdf </li><li> 38. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper New gatekeepers etoro.com </li><li> 39. New gatekeepers in retirement spending myabaris.com New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper </li><li> 40. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper Rebundling all methods and channels into one experience adyen.com braintreepayments.com </li><li> 41. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper Apps integrate payments through stripe, not banks stripe.com </li><li> 42. New gatekeepers Recommendations Good is good enough Ambassadorship The Gatekeeper Good is good enough Pay, track, save, loan. </li><li> 43. The Traveller Place Utility Empowered self Instant gratication New way of working Contextual awareness Real-time </li><li> 44. The Traveller Place Utility Empowered self Instant gratication New way of working Contextual awareness PLACE OnlinePoS Hybrid Omnichannel (digital entering PoS) (all functions go digital too) </li><li> 45. The Traveller Place Utility Empowered self Instant gratication New way of working Contextual awareness Real-time The rise of mobile </li><li> 46. The Traveller Place Utility Empowered self Instant gratication New way of working Contextual awareness Real-time 27% of global transactions on mobile devices adyen.com/home/about-adyen/press-releases/mobile-payments-index-april-2015 </li><li> 47. The Traveller Place Utility Empowered self Instant gratication New way of working Contextual awareness Real-time Empowered Self, Utility, Instant Gratification moven.com </li><li> 48. The Traveller Place Utility Empowered self Instant gratication New way of working Contextual awareness Real-time Utility for better driving behaviour axa.com.my/1741/en/useful-links/axa-drive/axa-drive </li><li> 49. The Traveller Place Utility Empowered self Instant gratication New way of working Contextual awareness Real-time KBC wants to keep some offices open at night and during weekends - New way of working </li><li> 50. The Participant Community Gamication Collaboration The power of the crowd Sharing economy </li><li> 51. The Participant Community Gamication Collaboration The power of the crowd Sharing economy The sharing economy audiunite.com/se/service/en_unite.html = 200 euro per maand per persoon </li><li> 52. CrowdfundingThe Participant Community Gamication Collaboration The power of the crowd Sharing economy Civic crowdfunding bron: frankwatching </li><li> 53. Peer-to-peer lending with better ratesThe Participant Community Gamication Collaboration The power of the crowd Sharing economy lendingclub.com </li><li> 54. Guess who are partnering with the Lending Club?The Participant Community Gamication Collaboration The power of the crowd Sharing economy lendingclub.com </li><li> 55. Insurance based on your networkThe Participant Community Gamication Collaboration The power of the crowd Sharing economy friendsurance.com inspeer.me </li><li> 56. Community for student loans and support commonbond.co The Participant Community Gamication Collaboration The power of the crowd Sharing economy </li><li> 57. Group buying your insuranceThe Participant Community Gamication Collaboration The power of the crowd Sharing economy boughtbymany.com heyguevara.com </li><li> 58. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring </li><li> 59. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring Internet of Things </li><li> 60. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring Contactless payments This is about data, not money. </li><li> 61. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring Financial management on your wrist </li><li> 62. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring Wearables will change our lifestyle </li><li> 63. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring Credit &amp; insurance through smart device monitoring? </li><li> 64. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring The future of car insurance? </li><li> 65. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring Data, Data, Data! nextra.com/news/fullstory.aspx?newsitemid=27366 </li><li> 66. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring Smart contracts </li><li> 67. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring Programmable banks are coming programmableweb.com/api/dor </li><li> 68. The Cyborg Internet of Things Wearables Quantied self Robotics Data Monitoring New industries for insurance bitgo.com coverdrone.com </li><li> 69. So, back to Digital Transformation </li><li> 70. Create your own Digital Transformation vision and plan1 Create Digital Leadership2 Innovate in the right place(s)3 Build the Transformation Fleet4 Change the culture5 </li><li> 71. Create your own Digital Transformation vision and plan1 Create Digital Leadership2 Innovate in the right place(s)3 Build the Transformation Fleet4 Change the culture5 </li><li> 72. Glass House Package Frog GatekeeperTraveller Participant Cyborg THE WHEEL OF CHANGE Use the wheel to: Spot and understand the dynamics of digital disruption Analyse the impact on your industry and business Create a future vision and write a transformation strategy for your company Build a roadmap that gets you there. Sold in 28 countries </li><li> 73. @jcaudron Its no longer about digital, its about business Corporate (comm) Strategy Digital Strategy Company Strategy Digital World </li><li> 74. @jcaudron@jcaudron Digital Transformation Modeling From ... ... to The Business Digital (at the sideline) Digital in the core </li><li> 75. @jcaudron@jcaudron Digital Transformation Modeling From ... ... to The Business Digital (at the sideline) From ... The Business Digital (at the sideline) </li><li> 76. @jcaudron@jcaudron Digital Transformation Modeling From ... ... to The Business Digital (at the sideline) Digital in the core From ... The Business Digital (at the sideline) Digital in the core Digital in the core Digital in the core </li><li> 77. @jcaudron@jcaudron Digital Transformation Modeling From ... ... to The Business Digital (at the sideline) Digital in the core From ... The Business Digital (at the sideline) Digital in the core Digital in the core Digital in the core </li><li> 78. @jcaudron@jcaudron Digital Transformation TV Radio Print Billboards DM DigitalChannels From ... ... to Sales Marketing&amp;Communication Service&amp;Support HR IT PR&amp;ExternalCommun. R&amp;D&amp;Enterprise2.0 Digital Transformation </li><li> 79. Create your own Digital Transformation vision and plan1 Create Digital Leadership2 Innovate in the right place(s)3 Build the Transformation Fleet4 Change the culture5 </li><li> 80. If you can't understand the new world of digital, re yourself. Build an executive team that is digital-rst (when problems arise, the rst solution is always digital). Make sure there is a techie on the board of directors. If the board has a low digital IQ, the company will have a low digital IQ George Colony CEO Forrester Research So, where are you? How digital is your company? Digital Leadership Assessment </li><li> 81. The ideal situation CEOIdeally your CEO is the digital lead CIO COO CbsOSalesMkt </li><li> 82. Outside world Digital Network Digital Ofcers DIGITAL OFFICE You need Digital Leadership, on all levels CIO COO CbsOSalesMkt CDO Virtual Digital Leadership Team Digital Leads Board of Directors Shareholders CEO </li><li> 83. Create your own Digital Transformation vision and plan1 Create Digital Leadership2 Innovate in the right place(s)3 Build the Transformation Fleet4 Change the culture5 </li><li> 84. The Classics The Converted The Digital The Ruptured (mentally) older generation that will not go digital soon no longer open to changes brought by digital they make you stretch the traditional business as long as possible slowly getting involved with digital and embracing it. they expect the digital services to be a translation of the traditional services. most of the digital investments today are focused here, but this is mainly xing the basics still knows the old business models and logic, but that is already adopting a new behaviour and new business models and services. rst adopters of entirely new business models (cfr. Netix, Uber, ). Invest in this too raised with new concepts, with no recollection of the old models use a broad variety of business models and technologies digital natives, the children that grow up with tablets, apps and everything on- demand. Traditional model Traditional channels Traditional models Digital channels New models Digital channels Everything new Incumbents (you) Challengers (them) </li><li> 85. Different types of innovation The Factory The Guesthouse The Garage Incremental innovation Development of need to have digitals projects and technology Working on the existing foundation of the company Follows general procedures and regulations Slow Change projects Small and dedicated project-teams, focused on in-house innovation Limited independency: they are an (internal) supplier of the factory Focus on strategically important new-style projects or add-ons that will be rolled-out within the existing company architecture Breakthrough innovation Small dedicated teams focused on innovation Autonomous operations and decisions Possibly separate entities Focused on agile and rapid development and roll- out of ideas in a stand-alone model These can be grass-root internal initiatives or acquisition of interesting targets </li><li> 86. Create your own Digital Transformation vision and plan1 Create Digital Leadership2 Innovate in the right place(s)3 Build the Transformation Fleet4 Change the culture5 </li><li> 87. @jc...</li></ol>