- 1. Mark your calendar for upcoming Roadmap to Recovery
meetingsThursday, May 1, 2008: Local Building Requirementsand
Rebuilding Green Thursday, May 15, 2008: Rebuild Options A variety
ofcontractors present their approaches to rebuilding Thursday, May
29, 2008: Fund Control, Special rebuildvendor offerings and concept
of Owner/Builder Thursday, June 12, 2008: Post-Disaster Legal
IssuesRevisited, including overview of current status of Ins.Code
Sec. 2051.5(c)
2. R2R Presentations Available On-Line RBCPC Firestorm Recovery
Plan The mission is simple: To befriend Survivors of Firestorm 2007
and help restore lives and homes by ministering to physical,
emotional, and spiritual needs Click: www.rbcpc.org FirestormRoad
to Recovery Series - PDFs - Powerpoints 3. SoCal 2007 Wildfire
SoCal 2007 Wildfire Roadmap to Recovery: Roadmap to Recovery: April
17, 2008, Meeting #11 April 17, 2008, Meeting #11 Claims Handling
Refresher Claims Handling Refresher Rancho Bernardo Community
Presbyterian Church Rancho Bernardo Community Presbyterian
ChurchKaren Reimus www.unitedpolicyholders.org 4. The Fine PrintThe
information provided in this program is intended forgeneral
educational purposes only. It should not beconstrued as legal
adviceThe speakers at todays program are volunteeringtheir time as
educators Neither United Policyholders nor the Rancho
BernardoCommunity Presbyterian Church endorse or warrantthe quality
or services of any volunteer speakers 5. United Policyholders
announces: Ask An Expert On-Line ForumA new information resource
for 07 Firestorm SurvivorsOn the Forum, you can pose a question to:
A Lawyer A Claims Handling Professional A Previous Catastrophic
Loss Survivor Ask An Expert is restricted by invitation only. If
youare a 2007 Firestorm Survivor and wish to receive aninvitation,
send an e-mail to:[email protected] Please put: Ask An
Expert Invite in the subject line of your e-mail. 6. Mark your
calendar for upcoming Roadmap to Recovery meetingsThursday, May 1,
2008: Local Building Requirementsand Rebuilding Green Thursday, May
15, 2008: Rebuild Options A variety ofcontractors present their
approaches to rebuilding Thursday, May 29, 2008: Fund Control,
Special rebuildvendor offerings and concept of Owner/Builder
Thursday, June 12, 2008: Post-Disaster Legal IssuesRevisited,
including overview of current status of Ins.Code Sec. 2051.5(c) 7.
Claims Handling RefresherRon Reitz forRoadmap to Recovery Meeting
April 17, 2008 8. ObjectivesProvide useful tips for effective
claims handlingProvide tools to address challenges of poor claims
handling by the insurerLearn how to identify and resolve issues of
underinsuranceDealing effectively with your mortgagee 9. Content
Who We Are and Why Were Qualified Role of Public Adjuster Most
Common claims issues Claims handling tools Addressing Under
insurance Dealing effectively with mortgagee Q&A 10. Who we are
Locally-based public insurance adjusters, licensed nationally
NAPIA, CAPIA, NAIC Experts in mortgage servicer rights under the
policy Extensive work on Katrina, Rita and Wilma claims (worked
with over 5,000 homeowners) 11. Role of public insurance adjuster
Bring insurance expertise to clients Reduce pressure on clients to
comply with all policy provisions Assess policy coverage, determine
claim amounts, present claim and negotiate an equitable settlement
Dispute denials and maximize recoveries 12. How to Select A Public
Adjuster Check licensing status with the CA Department of Insurance
http://www.insurance.ca.gov/0200-industry/0070-check-license-status/
Is the Public Adjuster a member of the California Association
ofPublic Insurance Adjusters (CAPIA) or the National Association
ofPublic Insurance Adjusters (www.napia.com) What credentials do
they have such as professional designationsother licenses,
professional affiliations (BBB) Do they have Professional Liability
insurance Do they require payment in advance Do they have verified
references How do they give back to the community 13. Most common
challenges Low-balling Under insured Proving your claim Multiple
adjusters Compliance with CA Fair Claims Practices Regulations
Determining amount of claim 14. Effective Claims ManagementMaintain
a claims logFollow-up in writingHave Regs on handAsk for a
certified copy of policyUnderstand authority levelsKnow chain of
commandInquire where reserves are setRequest copy of the adjusters
detailed scopeRequest copy of the insurers claim fileResolving an
impasse 15. Addressing Underinsurance Use detailed, independent
scope of loss as the basis Ask carrier to reconsider policy limits
Involve underwriter and Broker Talk to attorney with expertise in
underinsurance issues 16. Dealing Effectively with Mortgagee Review
of mortgagee claim process and role Why is the mortgagee involved
When is mortgagee named on loss drafts What the mortgagee requires
How to escalate issues with mortgagee (who to talk to) 17.
RFAREQUEST FOR ASSISTANCE YOUR SILVER BULLETOne Cedar Fire
Survivors Experience Using the RFA ProcessJack Mueller UP Mentor
and '03 Cedar Fire Survivor 18. RFA THE ISSUES INSURANCE COMPANIES
USE SECRECY & ONE ON ONE NEGOTIATING TACTICS THE INSURED DOES
NOT HAVE THE SAME CLOUT/NO LEVEL BATTLEFIELD ONE SOLUTION:RFA USE
INSURANCE COMMISSIONERS OFFICE TO LEVEL THE BATTLEFIELD FILE AN
RFA---NOW AND OFFEN 19. RFA HOW DO I FILE AN RFA?GO
TOWWW.INSURANCE.CA.GOV/CONTACT-US/0200-FILE-COMPLAINT/OR CALL
1-800-927-HELP(4357) 20. Mark your calendar for upcoming Roadmap to
Recovery meetingsThursday, May 1, 2008: Local Building
Requirementsand Rebuilding Green Thursday, May 15, 2008: Rebuild
Options A variety ofcontractors present their approaches to
rebuilding Thursday, May 29, 2008: Fund Control, Special
rebuildvendor offerings and concept of Owner/Builder Thursday, June
12, 2008: Post-Disaster Legal IssuesRevisited, including overview
of current status of Ins.Code Sec. 2051.5(c) 21. Invitation to
Supper at RBCPCFire Survivors, Supporters, UPC MentorsRSVP Needed
May 15th, 5:30 7 pm RSVP to 487-0811, extension 211 22. Break Out
Sessions for Fire SurvivorsOpen to 9:30 pm: Firm Stop
timeUpstairs:State Farm : Dormer WestFarmers : Skylight
WestAllstate : Upper Courtside EastUSAA: Small room off lobby Other
Companies: Sanctuary 23. United Policyholders announces: Ask An
Expert On-Line ForumA new information resource for 07 Firestorm
SurvivorsOn the Forum, you can pose a question to: A Lawyer A
Claims Handling Professional A Previous Catastrophic Loss Survivor
Ask An Expert is restricted by invitation only. If youare a 2007
Firestorm Survivor and wish to receive aninvitation, send an e-mail
to:[email protected] Please put: Ask An Expert Invite
in the subject line of your e-mail. 24. R2R Presentations Available
On-Line RBCPC Firestorm Recovery Plan The mission is simple: To
befriend Survivors of Firestorm 2007 and help restore lives and
homes by ministering to physical, emotional, and spiritual needs
Click: www.rbcpc.org FirestormRoad to Recovery Series - PDFs -
Powerpoints
