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Reducing risk, Reducing risk, increasing productivity increasing productivity and revealing the and revealing the truth. truth.

Reduce risk, increase productivity and reveal the truth

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Many insurance carriers are embracing Pictometry to help greatly increase their productivity in loss control, underwriting, claims, SIU, Liability and Catastrophe. They do so by viewing 3-d like, aerial images that are measurable (height, distance, area, elevation). The slide show speaks directly to insurance carriers, but the technology is being embraced by scores of industries which all have a need to see the outside of a structure and its surrounding environment. Thanks for forwarding to your insurance carrier. For live demo, contact Jeffrey Marcus 585-444-2480 or [email protected]

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Page 1: Reduce risk, increase productivity and reveal the truth

Reducing risk, Reducing risk, increasing productivity increasing productivity and revealing the truth.and revealing the truth.

Page 2: Reduce risk, increase productivity and reveal the truth

How Are Pictometry How Are Pictometry Images Created?Images Created?

Page 3: Reduce risk, increase productivity and reveal the truth
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View Property Multiple Times in the Same View Property Multiple Times in the Same Direction, and from Multiple DirectionsDirection, and from Multiple Directions

Page 5: Reduce risk, increase productivity and reveal the truth

Access a continually updated database containing images in:

• All major US markets • 50 states• Land coverage representing 80% of the US

population• Truly rural areas covered by satellite imagery

Your Most Important Your Most Important Consideration is CoverageConsideration is Coverage

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View any location from up to five directions.

Select from up to 20 views of any given location in any given year.

Multiple years to choose from.

Find the Find the Image that Image that Works for You Works for You

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Speak the LanguageSpeak the Language

Orthogonal – Straight down, aka “Satellite” or “Aerial”

Oblique – Angled, 3-D like or “Bird’s Eye”

Community– 5,000 foot altitude– 1 Foot/Pixel Resolution (or higher)– Able to see larger areas

Neighborhood – 2,500 foot altitude– 6 inch/Pixel Resolution (or better)– Higher image resolution

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Understand the SituationUnderstand the SituationHigh Resolution Oblique Views

Neighborhood Image

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Measure Features Measure Features and Exposuresand Exposures

• Height• Distance

- Point to Point- Surface

• Square Footage• Pitch/Area on Sloped Roof• Latitude/Longitude• Elevation/Slope/Grade

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Reduce time spent in the field or screening accounts

Initial Submission Review Underwriter can view property while doing initial analysis

Underwriter can more efficiently pre-screen submissions

Items that can be viewed Underwriter or Loss Control:- Condition of Property - Distance to Exposures on All Sides- Construction Type - Building Improvement via Historical Images- Distance to Fire Hydrant - Roof Type- Distance to Fire Station - Number of Stories- Total Area - Brush Exposure- Distance From Shoreline - Surrounding Area of Property- Elevation

General Liability Exposures such as: parking lots, location of lighting, means of egress, number of stories

How Can Pictometry Help How Can Pictometry Help Underwriting/Loss Control: Underwriting/Loss Control:

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Assist Underwriting/Loss Control with Renewal Process• Identify any changes in location since initially writing the business• Verify square footage for ITV and also General Liability Exposures• Identify any changes in surrounding exposures

Assist Underwriting with Rollovers• Not ordering loss control but can verify information while reviewing book

Assist Underwriting with Auditing Existing Book• Again, not ordering loss control but can verify information• For ITV audits, can get accurate ITV information from images

Assist Underwriting with identifying similar locations when assigning a tentative rate or judgment rate.

Reduce RiskReduce Risk

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Assist Underwriting/Loss Control with paperless documentation process: images can be annotated on and extracted and attached to underwriting file.

Assist Underwriting/Loss Control with verifying non-auditable exposures, square footage of buildings and parking lots.

Underwriting can cost-effectively review Small Business accounts for better risk selection.

When looking at a large schedule of locations, underwriter can better evaluate locations that are not being surveyed.

Underwriting/Loss Control can identify multi-building risks and communicate the risks by annotating on image.

Reduce RiskReduce Risk

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Affluent/High Net Worth

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• Initial claim review process– Adjustor can view property while doing initial analysis– Replacement cost verification – Review property prior to initial visit

• Verification– Type of roof – Metal, Tile or Asphalt Shingles– Unusual features of building – Solar, Skylights– Windows (number/size/style), Gutters, AC Units, Shutters– Trees/Landscaping– Fence – Structures (separate or attached) such as Decks, Tool Sheds, Out Buildings and Gazebos

How Can Pictometry HelpHow Can Pictometry HelpProperty Claims?Property Claims?

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Reduce Expenses

Know Before You Go• Bring out the right tools and staff• Improved efficiency and increased customer service

Reduce “Windshield Time” - Travel and related expenses • Adjustors are sent by Car or Airplane at a moment’s notice

– Premium for Airfare, Gasoline

Reduce average cost to close a claim• Phone Adjustor vs. Field Adjustor

Increase ProductivityIncrease Productivity

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Roofing

Easily identify Steep and High claims and measurements – NYS Section 240 (well controlled height exposures)– Recognize one story vs. two story– Weather conditions causes lasers, tape measures, walking wheels not to

work– Needs to bring right ladders – Safety

• Roofs in winter time • Higher pitched roofs

Create and verify measurements – Contractors get paid more

• For higher pitched roofs for safety • More time required to do the job

– Re-Inspections: Roofing square estimates Pre-planning rooftops

– Detailed Ortho image provide realistic diagram of the roof • For gable roof houses reduces field work by using Pitch/Distance tools • For flat roofs reduces field work by using Area tool

– Create rooftop outline measurements • Verify measurements • Reduce measurement time during CAT

Increase ProductivityIncrease Productivity

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Frontline Claims Processor

• Identify the exact location of the accident – Inside vs. Outside Lane– Right Lane vs. Left Lane – Turn Lane vs. Non-Turn Lane– On/Off-Ramp vs. Flow of Traffic Lane– Nearest Intersecting streets  – Feet from nearest intersection/object

• Help in recall/memory – Traffic control device involvement–  “Virtually see” through

• Inclement weather• Night time conditions

• Determine potential for other property damage (buildings, trees, signs)

Auto InvestigationAuto Investigation

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Inside Claims Adjustor can re-construct accident:

• Reveal the character of the roadway – Straight vs. Curve– Level vs. Grade vs. Hillcrest

• Use elevation tool to reveal slope– Clear vs. Obstructed View– Narrow vs. Wide Shoulder   

• Identify and measure available stopping distance

• Reduce investigation time on phone or utilization of independent adjustors, whether for multi- or singular vehicle accidents

• Debunk stories and assign liability.   – When combined with the other driver's perspective, an impartial party

can begin to see what makes sense, and who may not be reporting accurately.

Reveal the TruthReveal the Truth

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Stop Fraud/Reduce LitigationStop Fraud/Reduce LitigationDate stamp documents site of claim. A before/after

historical record captured for litigation years from now.

Jan. 13, 2004 Sept. 8, 2005

Owner put a claim in here for a building that did not exist. Worked in conjunction with the investigator. Both were arrested.

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Obtain images post-catastropheObtain images post-catastrophe

Create “After” Imagery of your properties “On Demand”

- Imagery can be selected on a per event basis- Dedicated planes are on standby during hurricane season- Pictometry has 92% of the East Coast and Gulf Coast Residents captured- Imagery distributed via the web- Experience: Ike, Katrina, Charley, Gustav, 911, Midwest flooding, Tornados- Present: Days - Upcoming: Hours

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Document a DisasterDocument a Disaster

This tree weakened the This tree weakened the ground beneath the leveeground beneath the levee

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New Orleans, Sept. 2005New Orleans, Sept. 2005

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Cedar Rapids, June 2008Cedar Rapids, June 2008

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Hurricane Ike Hurricane Ike January 2008January 2008

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Hurricane Ike Hurricane Ike September 2008September 2008

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• Web-based (no IT involvement, no downloads, plug-ins, or no resetting passwords)

• Email address and password driven• Admin can assign users or delegate role to additional

administrators • 15 seconds to set up a user• 20 minutes of self-paced video training• Free US Customer Phone Support

How Easy is Pictometry How Easy is Pictometry Online to Implement?Online to Implement?

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There are lots of projects on your plate. Other industry professionals have been in the same position.

Here is why a Pictometry Pilot should be among your top priorities in 2010:

- Easy to implement, train and service- Utilized by staff in many departments and product lines to

become more productive and efficient employees- Your competitors are using this product right now to reduce

expense ratio and increase market share- High ROI that is easily attributable to Pictometry- User Friendly (let’s take a look)

Don’t Worry. Be Happy!Don’t Worry. Be Happy!

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Pictometry Insurance Carrier Pictometry Insurance Carrier

Contact:Contact:

Jeffrey Marcus

Senior Director, Sales

[email protected]

585-444-2580