150 hotel housekeeping power point presentation

150 Hotel Housekeeping Power Point Presentation

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Topics That we have Covered

1. Trolley Set-up2. Entering Guest Room3. Cleaning Guest Room4. Cleaning Guest Bathroom5. Cleaning Guest Bed6. How to Care the Housekeeping Cleaning

Equipment7. Correct Chemical Usage8. Chemical Light Fixtures9. Cleaning Lobby Area10.Cleaning Public Area Toilet

11. Cleaning F & B Toilet

12. Cleaning Front Desk Area

13. Cleaning Back of the House Staircase

14. Cleaning Elevator

15. Daily Carpet Maintenance

16. Room Key Handling

17. How to Handle DND Rooms

18. How to Prevent a Fire

19. Lost & Found Handling

20. Grooming & Appearance

Continued…





21. Check Uniform & Grooming Standards

22. Body Language & Attitude

23. How to Conduct Briefing

24. Communicate with Housekeeping

25. How to Greet the Guest

26. Dect Phone Control

27. Occupational Health & Safety

28. Monthly Linen Inventory

29. Master Key Sign-out Procedures

30. Sign-in Procedures

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Continued


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Continued31. Sign-out Procedures32. Guest Room Amenities & Supplies Set-up33. Do-not Disturb Procedures for Rooms34. Clean Room Procedures35. How to Clean Electric Kettle36. How to Clean the Glasses37. How to Clean Ice Bucket38. How to Change Pillow Case39. How to Remove Laundry Wooden Boxes/Hangers40. Reporting to the Guest Floor

Visit: www.hospitality-school.com for Free Hospitality Training MaterialsVisit: www.hospitality-school.com for Free Hospitality Training Materials



Continued…


41. How to Make-up Bed42. How to Clean the Bathroom Floor43. How to Clean the Mini Bar44. How to Dust the Furniture45. How to Clean the Mirror46. How to Clean the Bath Tub47. How to Clean the Shower Room48. How to Clean the Bathroom Wall49. How to Clean the Vanity Top & Hand Basin50. How to Clean/Polish Bathroom Fittings



Continued…51. How to Clean the Toilet Bowl52. How to Vacuum the Carpet53. How to Clean the Telephone Set54. How to Handle Wake-up Call55. Guest Shoe Shine Service56. Safe Deposit Box Needs to be Opened in Checked out

Guest Room57. How to Handle the Left Guest Room Vine Card58. Extra Bed & Baby Cot Procedures59. Guest Laundry Pick up During Room Check60. Guest Laundry Pick up Requirement via Receiving Call

Check




Continued…

61. Fold Towel62. How to Remove Room Service Basket63. How to Clean Guest Floor Corridor64. How to Assist Guest with Luggage/Parcel65. Mini-Bar Consumption Check66. Mini-Bar Daily Replenishment67. Breakage, Loss & Damage Procedure68. How to Handle “Open Door”69. How to Check Guest Floor Corridor70. How to Inspect Bathroom



Continued…

71. Care and Handling of Guest’s Belongings72. Returning Keys and Worksheet73. Check into Housekeeping Office74. Vacuum Carpet after Washed75. How to Escort Guest to Elevator76. Cleaning Chemical using in Housekeeping77. How to Polish Wooden Surface78. How to Use and Clean a Vacuum Cleaner79. Guest Laundry Emergency80. Super Clean Program





Continued…

81. One Entry Room System82. Zero Room Effects83. Turn Down Service84. Push Brush Sweeping85. Dust Mopping86. Wet Mopping 87. Wall Washing by Hand88. How to Clean the A/C Grill89. How to Shampoo Carpet – Extraction90. How to Clean Upholstery Fabric




Continued…

91. How to Clean the Wall Paper92. How to Clean the Offices93. Cloak Room Procedure94. How to Clean Staircase95. How to Clean Windows96. Stone Floor Scrubbing97. How to Spot Clean Carpet98. Dry Foam Shampoo on Carpet99. How to Clean Outlets100.Inspection of Back of the House




Continued…

101. How to Clean the Lobby102. P.A Store Room103. Cleaning Supplies & Equipment Return104. How to Polish Brass105. How to Clean Skinproof & Dustproof Pad106. How to Crystallization for Marble Floor107. How to Maintain & Clean Leather Surface108. Guest on Loan Items Control109. Cleaning Pantry/Store Room110. Washroom Care




Continued…

111. Check into Public Area Service Associates112. Prepare Daily Work Allocation113. Lobby Inspection114. Inspection of Lifts115. Inspection of Restrooms116. Inspection of Outlets117. Inspection of Backstairs118. Inspection of Pantry/Store Room119. Guest Laundry Check120. How to Handle Laundry Discrepancy




Continued…121. Damage Laundry Confirmation122. Guest Laundry Deposit Service123. How to Handle Guest Laundry Express and

Pressing Service124. Guest Laundry Delivering125. D.N.D Room Guest Laundry Service126. Guest Complaining Handling127. Linen Discard128. Preparation for Guest Arrival129. Rooming a Guest130. Uniform Cleaning & Maintenance





Continued…

131. Guest Welcome Tea Service132. Checking the Logbook133. How to Serve Food to the Guest134. How to Serve Drink to the Guest135. How to Answer an Internal Call136. How to Answer an External Call137. How to Make an Internal Call138. How to Make an External Call139. Mattress Turning140. How to Escort Guest to the Table




Continued…

141. How to Strip & Seal the Floor142. How to Clean Public Restroom143. Furniture Removal/Relocation144. Wet Mattresses – Cleaning Procedure145. How to Clean & Defrost the146. How to Operate the Scrubbing147. Routine or Daily Floor Maintenance Cycle148. How to Damp Mop 149. How to Care & Clean the Sun-umbrella150. How to Operate the Buffing Machine




Education

150 hotel housekeeping power point presentation