A KEY PERFORMANCE INDICATORS FRAMEWORK

FOR HIGHER EDUCATION INSTITUTIONSPETROV, PETAR & KAMENOVA-TIMAREVA, MARINA

VSIM 2013

CONTENTS

The Problem

Why KPI?

The KPI Process

Examples of KPI in HEI

CURRENT POSITION OF BULGARIAN HEI

- NATIONAL RANKING

№ Country Score

1 United States 100.0

2 Sweden 85.2

3 Switzerland 81.6

37 Slovakia 47.9

38 Bulgaria 47.7

39 Romania 47.5

50 Indonesia 35.3

2013 Universitas 21 Rankingof National Higher Education Systems

CURRENT POSITION OF BULGARIAN HEI

- NATIONAL RANKING

№ Country Score

1 United States 100.0

2 Sweden 85.2

3 Switzerland 81.6

37 Slovakia 47.9

38 Bulgaria 47.7

39 Romania 47.5

50 Indonesia 35.3

2013 Universitas 21 Rankingof National Higher Education Systems

CURRENT POSITION OF BULGARIAN HEI

- INDIVIDUAL RANKING

The Times Higher Education World University Rankings 2012-2013

powered by Thomson Reuters

NO!

QS World University Rankings 2013

No results found.

University Ranking by Academic Performance 2012

Only 3 Bulgarian universities out of 2000. Sofia University St Kliment Ohridski is 788.

Ranking Web of Universities 2013

Only 1 in top 2500. Sofia University St Kliment Ohridski is 610.

ASK YOURSELF

Do you want to be here:

ASK YOURSELF

Do you want to be here: OR Here:

ASK YOURSELF

Do you want to be here: OR Here:

STRATEGY

LET’S ASK OURSELFS A FEW OTHER QUESTIONS

Has my HEI a strategic plan at the organizational level?

…

Has my faculty a strategic plan?

…

Has my department a strategic plan?

…

If there are any, do all employees know the HEI’s strategic goals?

…

How do you achieve them?

…

PERFORMANCE MEASURES

Critical Success Factors

Key Performance Indicators

Dashboards

Process Improvement Initiatives

Self-Assessment Award Models

TQM, etc.

WHAT ARE KPIS?

Key performance

indicators (KPIs) help an

organization define and

evaluate how successful it

is, typically in terms of

making progress toward

its long-term

organizational goals.

STAKEHOLDERS OF A HEI

Students and their families

Schools

Potential employers

Public HEIs

Private HEIs

Lecturers

HEI personnel

Government

Ministry of Education

Scientific research institutions

Employers’ organizations

Media

Professional associations

Society

KPI PROCESS

Information

• Internal

• External

Databases

• Generation

KPI

• Calculation

MIS

• Users

Goals

Results

KPI IN HEI – ACADEMIC PERSPECTIVE

Student Success: Recruit, retain, graduate the best

students

• Freshman Inquiries

• Freshman Applications

• Freshman Enrolled

• Top 10% Rank in Class

• Degrees Conferred

• 1-year Retention Rate

• Graduation Quantitative Score

Provide Quality Academic Programs and

Support Services

• Academic Support Spending per Student Headcount

• Instructional Spending per Student Headcount

• Student Participation in Study Abroad

Attract and retain outstanding faculty/staff

• Average Faculty Salary and Benefits

• Employee Satisfaction

• Number of Endowed chairs and professorships

• Staff Turnover Rate

KPI IN HEI – FINANCIAL PERSPECTIVE

Optimize Expenditures

• Administration Spending per Student

• Departments exceeding budget

• Complete all capital projects on-time

Advancement and Endowment

• Average Alumni Giving Rate

• % of Campaign Goal Collected

• Endowment per Student Headcount

Remain Compliant

• Audit Findings

• Cost of compliance as % of budget

• Safety Violations

• Time to close fiscal year

KPI IN HEI – RESEARCH PERSPECTIVE

Increase Funded Research

• Contracts and Grants Funding Awarded

• Number of Patents Issued

• Proposal Success Rate

• % of faculty staff participating in research projects

Provide Adequate Research Facilities

• New Lab space available for research

• Laboratory Safety Violations

• Laboratory equipment

Increase Faculty Scholarly Activities

• Members of National Academies

• Number of publications or performances in national/international outlets

• Number of citations

KPI IN HEI – FACILITIES PERSPECTIVE

Improve Campus Life

• % of accommodated students

• Campus Wireless Network Coverage

Provide Adequate Teaching Facilities

• # students per room

• % of multimedia enabled rooms

Support superior athletics

• Graduation Rate for Freshman Student athletes

• Sports equipment renewal

Improve information resources

• # of books and periodicals

• # of online databases

• # of software licences

KPI IN HEI – SUSTAINABILITY PERSPECTIVE

Support Integrity and Service to Community

• Community Perception Survey Score

• Funding for Public Services Initiatives

• Student Awareness of Code of Ethics

Promote and Enhance Sustainability

• Reduce CO2 Emissions to Target

• % Spend with "Sustainable" Vendors