21
A Rapid e-Learning Primer for Technical Communicators Presenter: Cheryl Lockett Zubak Copyright 2008, Work Write, Inc. – page 1 Cheri Lockett Zubak Work Write, Inc. A Rapid E-learning Primer for Technical Communicators Who am I? • Call me Cheri • President of Work Write, Inc. (suburban Philadelphia) • More than 25 years as a user assistance consultant and educator

A Rapid e-Learning Primer for Technical Communicators

Embed Size (px)

DESCRIPTION

Cheryl Lockett Zuback

Citation preview

Page 1: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 1

Cheri Lockett ZubakWork Write, Inc.

A Rapid E-learning Primer for Technical Communicators

Who am I?

• Call me Cheri• President of Work Write, Inc.

(suburban Philadelphia)• More than 25 years as a user assistance

consultant and educator

Page 2: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 2

What will we cover?

• What is rapid e-learning?• Lots of demos (view & deconstruct)• Rapid e-learning tools• Rapid e-learning skills

What is rapid e-learning?- Definition- Why is it important?

Page 3: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 3

What is rapid e-learning?

“The ability to produce, deliver, and quantify quality interactivematerial to learners in a timely

and cost effective manner”

Bradley MersereauContest winner, Articulate.com

Rapid e-learning is not an onlinebook, whose purpose is reference

Page 4: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 4

Rapid e-learning characteristics

• Easy, quick authoring• Interactivity• Guided learning experience• Specific goals• Online

“Water cooler” learning

75% of the learning taking place in organizations

Talking, observing others, trial-and-error, and simply working with other people

Informal LearningPfeiffer, 2006

Informal learning is key

Page 5: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 5

Risk takersComputer expertsGreat multitaskersSocialTeam playersLoyalVisual and auditor learnersTrial and error learnersUnderstand the importance of failure on the road to success

Got Game - Pfeiffer, 2004Gadgets, Games, and Gizmos for

Learning – Pfeiffer, 2007

Coming soon: The gamer generation

Other influences

• Skills development for traditional CBT• Time to market• Working with SMEs to co-author

courseware• Web 2.0

Page 6: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 6

What does rapid e-learning look like?- Example: Demo- Example: Branched

Scenario- Example: Video instruction

First, a personal story

Page 7: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 7

Demos and simulations

• Demos – a recording of exactly what is happening on the screen

• Simulation – allows the learner to interact with a simulated product, perform certain procedures or tasks and get feedback

Demos and simulations

http://www.debugmode.com/wink/

Page 8: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 8

Branched scenario

• A story (scenario) sets up the problem or issue

• The learner makes choices and provided feedback based on those choices

Branched scenario

http://www.articulate.com/community/showcase.php

Page 9: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 9

Video instruction

• Just what it sounds like!• An expert (shown or just voice)

informs, teaches, or entertains on a subject

• In the software world, often includes demos

Video instruction

http://www.ehow.com/video_2970_tie-tie.html

Page 10: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 10

How is rapid e-learning created?- Processes- Tools

Tools you know already

• Powerpoint (yes, really!)• HTML (any web editor)

Page 11: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 11

Demo and simulation tools

• Camtasia (TechSmith)• Captivate (Adobe)• Wink (DebugMode - free)

Demo and simulation tools

http://www.google.com/trends?q=authorware%2Ccamtasia%2Clectora%2Ccaptivate%2Ctoolbook

Page 12: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 12

Viewer and Flash conversion tools

• What do these tools do?– Convert to Flash– Provide navigation– Provide extra tools (e.g., notes)

• Examples– Camtasia and Captivate– Adobe Presenter/Breeze (Adobe)– Articulate Studio (Articulate Software)

Graphics tools

• What tools do you use now?– PaintShop Pro– Fireworks– PhotoShop– PhotoShop Express– SnagIt– GIMP

Page 13: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 13

Audio tools

• Built into capture tools• Sound Forge• Audacity (free)• Hardware (microphone, digital

recorder)

The process

Step 1. Author and assemble

Page 14: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 14

The process

Step 2. Convert to Flash and refine

What skills do you already have?

• Self-assessment?• Content development• Foundation tools (presentation,

graphics)• Instructional design

Page 15: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 15

What skills might you need to learn?

• Self-assessment?• Streamlining content and

incorporating other media• Multimedia creation (audio,

video)• Story development

Some elaborate examples- View- Deconstruct

Page 16: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 16

More elaborate examples

• Combine a variety of methods and technologies– Informational– Branched choices– Quizzes– Demos

Dictionary with avatars

http://www.vcom3d.com/signsmith.php

Page 17: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 17

Product overview with story

http://www.jingproject.com/

Conversational demo

http://www.fogcreek.com/FogBugz/

Page 18: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 18

E-learning with quizzes

http://www.articulate.com/community/showcase.php

A new kind of demo

http://www.commoncraft.com

Page 19: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 19

Questions, comments, quandaries?- Q&A

Questions, comments, quandaries?

• Ask now• Or ask later:

– +1 215.357.3453– [email protected]

• If you have questions later, send them my way!

Page 20: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 20

Resources- Web- Print

A Few Good Websites

Rapid Elearning Blog: http://www.articulate.com/blog/Presentation Zen Blog: http://www.presentationzen.comE-learning Guild: http://www.elearningguild.com/E-learning Magazine: http://www.elearning.b2bmediaco.com/E-learning Technology Blog: http://elearningtech.blogspot.com/Corporate elearning Strategies Blog: http://elearndev.blogspot.com/Learning Visions Blog: http://learningvisions.blogspot.com/Karl Kapp website: http://www.karlkapp.com/Digitales: http://www.digitales.us/index.phpTen Best Places to Find How-to Videos:

http://mashable.com/2007/05/14/video-howtos/Center for Digital Storytelling: http://www.storycenter.org/index1.html

Page 21: A Rapid e-Learning Primer for Technical Communicators

A Rapid e-Learning Primer for Technical CommunicatorsPresenter: Cheryl Lockett Zubak

Copyright 2008, Work Write, Inc. – page 21

A Few Good Books

Beyond Bullet Points: Using Microsoft® Office PowerPoint®2007 to Create Presentations That Inform, Motivate, and Inspire, by Cliff Atkinson (Microsoft Press, 2007)

e-Learning and the Science of Instruction: Proven Guidelines for Consumers and Designers of Multimedia Learning, by Ruth Colvin Clark (Pfeiffer, 2004)

Gadgets, Games and Gizmos for Learning: Tools and Techniques for Transferring Know-How from Boomers to Gamers, by Karl Kapp (Pfeiffer, 2007)

Got Game: How the Gamer Generation Is Reshaping Business Forever, by John Beck (Pfeiffer, 2004)

Informal Learning: Rediscovering the Natural Pathways That Inspire Innovation and Performance, by Jay Cross (Pfeiffer, 2006)