AIESEC ANFA LCM #3

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AIESEC ANFA JANUARY LOCAL MEETINGWELCOME TO

LCM 2014

Applaude time

OC NLDS TEAM

BRAIN ON FIRE CONFERENCE

YSE OPENNING

BETCOOP TEAM

Teach me if you can team

OC Journey in Casablanca

ANFA MAGAZINE TEAM

ARD LAUNCH

IGIP Phoenix

AIESEC ANFA

OPENNING PLENNARY

Whos in that House ?

ER ?

F ?

Igcdp?

Igip ?

IM&M ?

OGX ?

TM ?

OPENNING PLENARY

About myself

2011 Joined AIESEC2012 OGX memberLCVP Applicatant twice2013 OGCDP TLApplicant CC twiceNST OGCDP applicant twiceIC GYV delegatesLCVP applicant twice2014 CEED in AIESEC ANFA

Our contribution to the world

RealityMA: 25 - 25 - 12 15

RE : 31 56 11 14RE: 31 56 11 14MA: 25 - 25 - 12 15

One of the Best LCs in MENA but then what:ask someone did you knew about these statistics, did you knew we were in the top 5-6 in MENA1st in MENA in GIPHow are these statistics relevant to you and to your motivation

27Global NetworkTajikistanAustraliaUKColombia-Brazil The28FactsEntrepreneurshipInnovationPurposeWe lack of:

29Our ShiftPassionEnergy

What im asking you is simple, two things:

30Thank you!

Customer relationship managementLCM 2014

Cicy Zhang Beijing International Studies UniversityAIESEC BISU, Mainland of ChinaAIESE ANFA IM&M CEEDer

1.First of allrollcall 2.Question with rewards. Q1.What is a CEED? Q2. Why MoC?Newee TLAbout Me About My AIESEC Journey 2012 September Join AIESEC November Run for VP TM2013 January VP MarComm IM NST2013 July Exchange in Egypt August International Congress2013 November Run for LCP2014 January CEED in AIESEC ANFA February OCP of a National Conf.PHOTO

CUSTOMER RELATIONSHIP MANAGEMENTStudy Translation & Interpreting in Beijing International Studies UniversityQ3. what is NSTQ4. what is IC Cicy Zhang AIESE ANFA IM&M CEEDerAIESEC UIBE, Mainland of China

1.First of allrollcall 2.Question with rewards. Q1.What is a CEED? Q2. Why MoC?Newee TLCustomer Relationship ManagementFrom Customer To Promoter 1.First of allrollcall 2.Question with rewards. Q1.What is a CEED? Q2. Why MoC?Newee TL37

What is CRM?CRM CUSTOMER RELATIONSHIP MANAGEMENT2/4/2014CRM is...(WIKIPEDIA) A model for managing a companys interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. CUSTOMER RELATIONSHIP MANAGEMENT2/4/2014CRM is...(myaiesec.net) A set of business processes enabling organizations to have more consistent and profitable interactions with its stakeholders.

CUSTOMER RELATIONSHIP MANAGEMENT2/4/2014CRM is...(My Definition) Anything that makes your customers or potential customers happier with your products or survices and in return benefits your business.

Anything makes he/she happy then benefits you. CUSTOMER RELATIONSHIP MANAGEMENT41

Why Do We Care About CRM?CRM CUSTOMER RELATIONSHIP MANAGEMENT2/4/2014C U S T O M E R F L O W CUSTOMER RELATIONSHIP MANAGEMENTSTRANGERVISITORLEADCUSTOMERPROMOTERATTRACTCONVERTCLOSEDELIGHTSHOWCASEIt costs more to acquire a new customer than to retain a current one.

HOW LIKELY IS IT THAT YOU WOULD RECOMMEND AIESEC TO YOUR FAMILY AND FRIENDS?NPS CUSTOMER RELATIONSHIP MANAGEMENTThe best way to do marketing is to let your customer become your promoter.2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT

CRM makes us sustainable 45

Good Cases From MoCCRM CUSTOMER RELATIONSHIP MANAGEMENT2/4/2014

EP LeaderProgram2/4/2014Hosted by AIESEC Mainland of ChinaEncourage EPs to turn ideas into reality.While working on projects, They do social survey and cross-cultural communication,In order to create their own positive impact on society.

2/4/2014

CUSTOMER RELATIONSHIP MANAGEMENT

Social Media Showcasing(Newspaper, Internet) Free Exchange AccountsOpportunity of Facilitation in XPS2/4/2014Career Forum CUSTOMER RELATIONSHIP MANAGEMENT

2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT

Career Forum2/4/2014Online Platform CUSTOMER RELATIONSHIP MANAGEMENT

2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT

53

What aboutAIESEC ANFA ?CRM CUSTOMER RELATIONSHIP MANAGEMENT2/4/2014WHO IS OUR CUSTOMEREPTraineeMemberAlumniPartnerBuddy CUSTOMER RELATIONSHIP MANAGEMENT2/4/2014TEAM TIME CUSTOMER RELATIONSHIP MANAGEMENTWHO is your customer?HOW is your relationship?WHAT service can you provide?2/4/2014TM: Members&AlumniLC CultureCustomized Talent DevelopmentLife-long ConnectionOpportunity sharingNewsletter

CUSTOMER RELATIONSHIP MANAGEMENT2/4/2014OGX: Our EPsRaiseExpectation SettingMatchServiceRealizeFeedbackReturnInvolve in LC events

CUSTOMER RELATIONSHIP MANAGEMENT2/4/2014ICX: Trainee ExperiencePre-exchange service (Matching efficiency, VISA survice...)Project quality (Diversity, Team experience...)Crisis management Follow-up survice (Certificate...)

CUSTOMER RELATIONSHIP MANAGEMENT2/4/2014ER: CompanyProfessional ProcessBranding SenseNational Database

CUSTOMER RELATIONSHIP MANAGEMENTEvery Customer Matters. YOUTH LEADERSHIP CUSTOMER RELATIONSHIP MANAGEMENT61

Q&A =)CRM CUSTOMER RELATIONSHIP MANAGEMENTThanks!

Overcoming our challenges

Did you know ?

DID YOU KNOW?

Co-delivery program within AIESEC 2015 vision

Co-Delivery programIncreasing quantity and quality of effective realization for the GCDP Exchange program

What is Co-Delivery?

Why Co-Delivery?Many reasons: Growth in GCDP realizations between LC ANFA and LC Partners (Hosting/Sending Entities).Reduce the matching time of GCDP EPs/TNs.Increase the matching / realization rate of GCDP EPs/TNs.

How does it work?Responsibilities of Hosting entity (iGCDP)Responsibilities of Sending entity (oGCDP)Defining projects and EP demand for them, information materiels about the projectAccept the EP profile demanded and starting the promotion of the TNs (project) in the schools targeted.Final selection of EPsEP recruitment and final selection + accelerate the raising process.Accelerate the matching process and provide the visa assistance if needed (IL).Assuring proper assistance for the visa procedure (AIESEC VISA)Assure the virtual integration (meet the other Eps, know the JD and the agenda)Give a well preparation to the Eps (Outgoing Preparation Seminar)Assistance of the EP in the arrival and respect the clauses of the partnership in term of hosting and working.Checking if the project is going well after the arrival of the EP (hosting situation, respect of the JD)Assuring a good reintegration of the Eps to the LC.

What will I gain from it?

Increased EP satisfactionInreased TN satisfactionEP's are getting matched directly or semi-directly after selection on oGCDP sidedirect and qualitative promotion of TN among potential EP's resulting in reasonable number and quality of applicantsoGCDP side is implementing some recruitment standards suggested by Poland as partnership countrieshigh standards of recruitment resulting in selecting the right candidatesPoland as partnership country is considering inputs from oGCDP recruitment in the final selection of EP'sboth sides participate in the EP preparation and induction process and assure it's high standardsboth partnership countries are co-managing the EP servicing processAny Question?

Thanks for listening

My leadership story

I JoinedIMdepartment

ACTIVTY = 0 WARNING EMAIL 2nd WARNING EMAIL

Shape your journey76Become Active

Opportunities

Coordinator IGCDP - IM

BROUGHT TO YOU BY:

TL QUALTY & EXPERTISE

IM department Shape your journey86

CLOSING PLENNARY

Week 5 - Opportunities & social agenda

Leadership opportunities

OC local conference launch

Reallocation for iGIP & TM

Local compendiumboard of reflexion

Social agenda

The committee talksEvery Tuesday 4th February starting 6:30PMSUGGAR HILLS COFFEEHANG OUT & MoreSaturday 8th of February Afternoon /evenningCatch up week end

Scance dial 7!Movie watching / Walking on the cost / Dinner at fast food or coffeeThe Sushi Dinner

Dinner at a sushi restaurant , laughing, sharing and music appreciationOR ?96

#AIESECTOPICSLCM 2014

Thank you.

December local meetingPICTURE TIMMMMMEE