Seismics and the City – March 2015

Improving the Claims SystemCommunity, customer and partner dialogue and information sharing

CLM / 2011/195837

Why is it so wrong to call andTell the homeowner where theyare at in the claims process?

CLM /

2011/

195837

WHO WE ARE

“you don’t get ‘nought’ if you don’t see the people and hear their story. Stop

telling and start listening”

“Its pivotal to meet and

understand the person behind

the claim”