Business communication module 3

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  • Business Communication

    IAME, Bangalore 1

    Oral Communication

    Designing and Developing Oral Communication

    Speech

    Characteristics of Speech

    Committees and Conference

    Technological aids in Communication

    Visual aids in Oral Communication

    Interview for employment

    Module 3

  • Business CommunicationOral Communication

    Oral communication describes any type of inter-actionthat makes use of spoken words

    2IAME, Bangalore

  • Business Communication

    Three types of Oral Communication

    InformingGoal is to clarify, secure understandingAt the conclusion of your message you hope listeners have better comprehension

    PersuasiveListeners must accept your proposal, your claim, your idea.

    EntertainingHumorous and stimulating statements

    Types of Oral Communication

    3IAME, Bangalore

  • Business CommunicationOral Communication

    Steps for Effective Oral Presentation

    Determine the purpose Analyze the audience Select the main ideas for the message Research the topic Organize the topic and write the draft Create visual aids Rehearse the talk

    4IAME, Bangalore

  • Business CommunicationOral Communication

    Steps for Effective Oral Presentation

    Determine the purpose

    To Inform or Instruct

    To Persuade

    To Entertain

    5IAME, Bangalore

  • Business CommunicationOral Communication

    Steps for Effective Oral Presentation

    Analyze the Audience and Occasion Within the organization who and how many people Outside the organization size, interests, occupation.

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  • Business CommunicationOral Communication

    Steps for Effective Oral Presentation

    Select the Main Ideas for the message

    Select main theme/idea Gather information Select workable ideas Do not presume that the initial structure is your final version

    7IAME, Bangalore

  • Business Communication

    Steps for Effective Oral Presentation

    Research the topic Collect all data, facts, figures

    Oral Communication

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  • Business CommunicationOral Communication

    Steps for Effective Oral Presentation

    Organize the data and write the Draft Set in order the data/information

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  • Business CommunicationOral Communication

    Steps for Effective Oral Presentation

    A good presentation needs -

    1. Introduction

    Get attention. Include aim/purpose

    (Porch Aim Layout)

    2. Body

    3. Summary/ Conclusion10IAME, Bangalore

  • Business Communication

    Steps for Effective Oral Presentation

    Create the Visual Aids Knowing if a visual adds to understanding the message

    Rehearse the talk

    Oral Communication

    11IAME, Bangalore

  • Business CommunicationWays of delivering Oral Messages

    Extemporaneous

    Allows speaker to use notes or an outline Allows more eye contact Allows more verbal and non verbal involvement with the audience

    Reading

    You cannot make mistakes when you read Read from a teleprompter

    12IAME, Bangalore

  • Business Communication

    Memorization

    Risky, as you may forget precise words Groping for words in front of an audience decreases credibility

    Impromptu

    You speak without preparation, without forewarning

    Ways of delivering Oral Messages

    13IAME, Bangalore

  • Business Communication Effective Oral Delivery

    Voice is your trademark.

    Varying pitch, rate and volume gives it more interest and appeal

    Depends on : Pitch Rate Volume Vocal Quality Pronunciation

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  • Business Communication

    Types of speeches

    Informative, Entertaining, Persuasive Structure

    Introduction Body Conclusion

    Speech

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  • Business Communication

    Engages the audience Sets the tone Sets out a central theme Tells audience what they can expect Hints at overall structure

    What Does the Introduction Do?

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  • Business Communication

    Greeting/attention gathererCaptures interest of audience

    Thesis statementSpecifies the purpose

    AuthorityEstablish credibility to speak on topic

    SummaryOverview of the main points

    Important answerWhy is the speech relevant to the audience

    Components of the Introduction

    17IAME, Bangalore

  • Business Communication

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    Speech

    BodySupports the aim/ purpose of the speech - by topical organization - by chronological organization - by cause to effect

    In persuasive speech use the body to persuade, toget audience to accept your position, to believe your evidence.

  • Business Communication

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    Speech

    Informative Reports Oral informative statements are built on written material

    Goodwill Image building Oral speeches may include speeches which welcome visitors, introduce speakers, confer awards, host retirement party etc.

    Briefings Problem solving sessions. Make concise presentations on pros and cons of an argument/ current situation/ options to meet the situation.

  • Business Communication

    IAME, Bangalore 20

    Speech

    Informative Briefings Problem solving sessions.

    Make concise presentations on pros and cons of an argument/ current situation/ options to meet the situation.

    Instruction To have listeners follow your instructions, Goal will be to clarify a process, policy and even philosophy of the company.

  • Business Communication

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    Speech

    Persuasive Speech Four categories

    Policy Procedure Value Fact

  • Business CommunicationConferences

    Coordinate activities Build morale Secure agreement Brief staff / clients Solve problems Exchange information Initiate policy Product launching

    Purpose

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  • Business Communication

    Planning

    Conferences

    Understand the objectives Think of a suitable theme Decide the prospective participants Estimate the cost Decide the financial support

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  • Business Communication

    Date and time

    Attendees

    Conference content

    Venue- facilities

    Accommodation

    Budget

    Feedback and follow up

    ConferencesConducting

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  • Business Communication

    Effective way to share limited resourcesReduce travel expensesIncrease overall productivityLocation of camera Practice / be familiar with equipment

    Use voice and body effectivelyDress appropriatelyFormat the slidesMaintain face-to-face connectionLight the spaceBreak oftenBe comfortable

    Video conferencing

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  • Business Communication

    Keep it simpleKeep it shortGet off to a quick startAsk relevant questionsUse a specialistComplete pre-flight checksStart with the phone

    Keep slides simplePlan ahead for software demosHire a professional moderatorTest and retestUse both views for presentationAnticipate glitches

    Web conferencing

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  • Business CommunicationPreparation

    Self AssessmentRe-assessment and updating ones resumeResearch on the targeted company/organization and positionPractice of typical and targeted interview questionsFollow-up

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  • Business Communication

    Thorough preparationDressing sense and AppearanceEstablishing RapportBody LanguageAnswer questions confidentlyBe prepared to ask the interviewer a few questions towards the end of the interview

    Success factors

    28IAME, Bangalore

  • Business Communication

    Eye contact : vital, maintain sincere, continuous eye contact

    Facial expression : cultivate appropriate expression, smile, eliminate negative characteristics

    Posture: sit tall, lean forward slightly, reveal confidence

    Covered in Module 5

    Non-verbal aspects

    29IAME, Bangalore

  • Business Communication

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    Gestures - avoid overt gestures, use meaningful ones

    Space- give respect to personal space and boundaries

    Covered in Module 5

    Non-verbal aspects

  • Business Communication

    Traditional job interview : broad-based questions, skills and abilities, enthusiasm, team-playing skills

    Behavioral Interview: past performance is the best indicator, probe specific past behavior, recalling scenarios

    Case Interview: management consulting firms, investment banking companies

    On-site Interview: long, in-depth knowledge, first-hand experience of the company

    Styles of interviewing

    31IAME, Bangalore

  • Business Communication

    Screening Interview : by someone in HR, face-to-face or telephone, qualification requirements

    Selection Interview : personality necessary to fit in

    Group Interview : separate leaders from followers, team playing skills

    Panel Interview : interview by several people.

    Stress interview : handling adversity, simulated stress

    Types of interviews

    32IAME, Bangalore

  • Business Communication

    Visual aids and Technological aids covered in Module 5

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  • Business Communication

    End of Module 3 Thank you

    34IAME, Bangalore

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