THINKING FAST:

INNOVATING TALENT

ACQUISITION IN A WORLD

OF HYPER-CHANGE

Adam Godson, VP – Global Technology Solutions

1WE BECOME YOU™

600 10

18 miles from Mom

billion devices connected

to the internet

Producing Exabytes

of information per day

40%

Number of people an

average person knows

Number of people they

trust

OUR COMPLEX AND CONFLICTED WORLD

Of people have no access

to the internet

38.5

240

2WE BECOME YOU™

TECHNOLOGY FUNDAMENTALLY CHANGES

OUR LIVES

Capital

Labor

3WE BECOME YOU™

AND YET…

AUGMENTED HUMANS AND

THE STRUCTURE OF WORK

5WE BECOME YOU™

FINANCIAL ADVISORS DISRUPTED

6WE BECOME YOU™

• Use artificial intelligence to give financial

recommendations

• Over $50B of investments under management

• Significantly lower fee structures, minimum balance

requirements

RISE OF THE ROBO-ADVISOR

7WE BECOME YOU™

NOT REPLACED YET!

8WE BECOME YOU™

HUMAN AUGMENTATION

Advisors

• Connect with clients to drive

sales

• Help with tax efficiency

• Handle complex and unique

cases

• Manage emotional side of

investment

Robo-Advisors

• Artificial Intelligence provides

steady, accurate

optimizations

• Interfaces for those who

prefer low-touch experiences

and “always on” availability

“RECRUITING IS AND

ALWAYS WILL BE ABOUT

CONNECTING PEOPLE

TO OTHER PEOPLE”

10WE BECOME YOU™

HUMAN AUGMENTATION

Recruiters

• Connect with candidates to

listen, sell and connect

people

• Navigate complex situations

with nuance

• Manage emotional side of

recruitment

• Negotiate

Recruitment Technology

• Artificial Intelligence provides

deep matching

• AI answers easy questions

to free recruiters to handle

complex situations

• Provide information quickly

and accurately

11WE BECOME YOU™

THE SUPERSTAR, DO-EVERYTHING

RECRUITER

RecruiterOnboarding

Sourcing / Cold-calling

References / Background

HM Relationships

Market Analysis

12WE BECOME YOU™

THE AUGMENTED TEAM

Alignment of technology & experts

Market Analysis

Candidate Engagement

References / Background

Candidate Questions

Candidate Identification

Impression Center

Hiring Manager

Relationships

Reporting & Analytics

Bridge Team

SkyRecruit

Job Posting &

Distribution, Social

Brand

Recruiter

CHANGING

COMMUNICATION

PATTERNS

14WE BECOME YOU™

• Faster

• Multi-channel

• Multi-media

NEW COMMUNICATION PATTERNS

15WE BECOME YOU™

NEW COMMUNICATION PATTERNS

16WE BECOME YOU™

• 40% increases YoY in questions

on GoArmy.com

• Significant number of repeat

questions

• Huge difficulty staffing message

boards and media channels

HUGE DEMANDS FOR INFORMATION

17WE BECOME YOU™

• U.S. Army chatbot

• Answers questions on

GoArmy.com to answer

entry level recruit questions

• Engages 1,550 people each day

• Does the work of 55 human

recruiters

• Answered 10.5 million questions

at an estimated human cost of

$4 million per year.

SARGENT STAR

18WE BECOME YOU™

HOW WE THINK WE INTERACT WITH

COMPUTERS

19WE BECOME YOU™

• Voice

• Motion

• Haptics

YOU’RE NEW INTERFACE

20WE BECOME YOU™

21WE BECOME YOU™

PRIVACY