WELCOME TO ALL

COMMUNICATI

ON SKILLS

What is a communication?

Communication is a art of transformingInformation

IdeasAttitudes

From one person to another, Communication Is the process of

meaningful interaction.!

Communication skills is ability to use language(receptive) and express(expressive) information

Effective communication skills are a critical Element in your career and personal lives

EFFECTIVE COMMUNICATIONIt is two way

It involves active listening.It reflects the accountability of speaker and

Listener.It utilizes feedback.It is free of stress.

It is clear.!!!!

Nature of communication

communication

Reading

Writing

Speaking

Listening

Communication involves 3 components

Verbal Messages-the word we choose

Para verbal Messages-how we say the words

Nonverbal Messages –our body movements

Verbal messagesAre brief, succinct, and organizedAre free of jargonDo not create resistance in the listener

Para verbal MessagesPara verbal communication refers to theMessages the we transmit through the tone, pitch , and pacing of our voice

“I didn’t SAY you were stupid”“I didn’t say YOU were stupid”“I didn’t say you were STUPID”

Nonverbal messagesNon verbal messages are the primary way

thatWe communicate emotions !!!

Facial Expression

Posture & Gesture

Most Common Ways To Communicate

SPEAKINGWRITING

Visual image

BODY LANGUAGE

What makes a good communication

clarity

timingintegrity

adequacy

THANK YOU