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The partnership between the Neighborhood Justice Center and the Civil Law Self-Help Center has resulted in an improvement and streamlining of landlord/tenant disputes being conciliated with a minimum addition intervention necessary from the court. The cases often result in a cessation in legal action from the beginning. This new normal, of having options available for landlords and tenant in a location easily accessible and with the necessary staffing, has reduced the time commitments of the court.
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Conciliation: The New Normal -
Las
Vegas Justice Court
Clark County Justice Court Neighborhood Justice Center
~ Presenter ~DelShanna Moore, MPAMediation Specialist II
What questions do
you have about
conciliation as a new normal?
AGENDA
NJC Services
The Partnership
Changes
Statistical Analysis
New Normal Revisited
NJC History• Model; Multidoor Courthouse• NRS 244.1607 (revisions)• Social Service• Parks & Community Services• Administrative Services• Justice Court
NJC ServicesInformation & Referral
Training
Mediation & Conflict Resolution
Services
Complex Cases
The Partnership
Opened December 2009
Justice Court Administrator, LaDeana
Gamble
Self Help Center
Changes
Chief Judge
Las Vegas Justice Court
•Chief Judge Karen Bennett‐Haron
Mandatory Mediation
COMMUNITY
CH
A N G E
CLIENTELE
CH
A N G E
Prior to Mediation
1. Complainant walks‐in, calls, or emails NJC.
2.
Case Manager returns call
or sees walk‐in, if
available.3.
If agreed, Case Manager
calls
or sends letter
to Respondent
4.
If agreed, mediation scheduled @ NJC (near
courthouse and county jail
).
5. Reminder calls
day before mediation.
Process Changes
From Mediation to Conciliation
Impromptu Mediations
NJC
Mediation Model:1. Preparation 6. Caucus (optional)2. Meet & greet 7. Reconvene3. Opening statement 8. Negotiation & agreement4. Uninterrupted statement 9. Close5. Discussion 10. Debrief
Conciliation Process
Caucus with complainant.
Caucus with respondent.
Share proposals.
Develop verbal
agreement/ plan.
Differences• Mediation
– Mediator impartial– Does not provide
resources– Conflict coaching
restricted.– Lengthened process– Signed mediation
guidelines– Focus on
conversation, in person
• Conciliation– Mediator as case
manager– Provide information &
referrals– Conflict coaching
unrestricted.– Completed in 30
minutes, mostly.– Nothing in writing– Focus on
solutions/resolve, by phone
Statistical Analysis
Landlord-Tenant Cases FY 2007 – FY 2013
0
200
400
600
800
1000
1200
1400
FY 07FY 08FY 09FY 10FY 11FY 12FY 13
313
1209
422558
890
11471258
Landlord-Tenant Cases FY 2007 – FY 2013
0
50
100
150
200
250
300
350
400
Mediations Mediated Resolved
FY 07FY 08FY 09FY 10FY 11FY 12FY 13
66%66%
66%
67%65%
50%44%
Mediation vs. Conciliation FY 2007 – FY 2013
0
50
100
150
200
250
300
Mediated Resolved Conciliated
FY 07FY 08FY 09FY 10FY 11FY 12FY 13
Overall Resolution Rates FY 2007 – FY 2013
0
200
400
600
800
1000
1200
1400
Total Cases Resolved
FY 07FY 08FY 09FY 10FY 11FY 12FY 13
36%35%36%
27%
24%20%17%
New Normal Revisited
Program
Personnel
Directives
Administration
What would you do?
Questions
THANK YOU & ENJOY THE CONFERENCE!DelShanna Moore, MPA ~ Mediation Specialist II
702-455-2645 ~ [email protected]
