Customer Relationship Management within Library using Social Networking Tools

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Customer Relationship Management within Library using Social Networking Tools

Customer Relationship Management within Library using Social Networking Tools

Mr. Sanat Kumar BeheraStudentSambalpur University

Customer Relationship Management with Social Networking Tools Paper presented at State level Seminar on Managerial Skill of Librarians in 21st century, DLIS, Sambalpur University, 10-11 February 20121

What is CRM ?Abbreviation for customer relationship management

2

Customer categorization

categorize your customer in groups

Understand Your User Wants

3

Social Networking tools

4

Facebook and CRM

5

Flicker

6

MySpace

7

You Tube

8

Connotea

9

Digg

10

Del.icio.us

11

Blog

12

Slideshare

13

Skblisinfo

14

Dashboard

15

Anobli

16

Service With Smile