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Customer Relationship Management within Library using Social Networking Tools Mr. Sanat Kumar Behera Student Sambalpur University

Customer Relationship Management within Library using Social Networking Tools

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Page 1: Customer Relationship Management within Library using Social Networking Tools

Customer Relationship Management within Library

using Social Networking Tools

Mr. Sanat Kumar BeheraStudentSambalpur University

Page 2: Customer Relationship Management within Library using Social Networking Tools

What is CRM ?

• Abbreviation for customer relationship management

Customer wants

Service

Customer Satisfaction

Page 3: Customer Relationship Management within Library using Social Networking Tools

Customer categorization

categorize your customer in

groups

Understand Your User

Wants

Page 4: Customer Relationship Management within Library using Social Networking Tools

Social Networking tools

Page 5: Customer Relationship Management within Library using Social Networking Tools

Facebook and CRM

Page 6: Customer Relationship Management within Library using Social Networking Tools

Flicker

Page 7: Customer Relationship Management within Library using Social Networking Tools

MySpace

Page 8: Customer Relationship Management within Library using Social Networking Tools

You Tube

Page 9: Customer Relationship Management within Library using Social Networking Tools

Connotea

Page 10: Customer Relationship Management within Library using Social Networking Tools

Digg

Page 11: Customer Relationship Management within Library using Social Networking Tools

Del.icio.us

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Blog

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Slideshare

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Skblisinfo

Page 15: Customer Relationship Management within Library using Social Networking Tools

Dashboard

Page 16: Customer Relationship Management within Library using Social Networking Tools

Anobli

Page 17: Customer Relationship Management within Library using Social Networking Tools

Service With Smile………


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