Day 2 exploring communication patterns

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TU Delft OC Focus course on international diversity in educational settings


  • 1. Day 2 International Diversity inEducational Settings Dr. R.G.KlaassenCentre on Educational ExpertiseFOCUS1

2. Learning Objectives Today I Recognise different cultural dimensionsinfluencing communication Getting to know your role as a teacher increating the learning environment2 3. Programme day 2 Warming up/Recap Discuss student Interviews Communication Styles break Cases The International Classroom3 4. Experience preparing for civil engineering fieldwork Class preparing for development work master elective what does it mean to work in different cultural contexts working method: Interview a phd student abouthis/her international experience, group hussle,report findings to the subgroup, conclusions onthe blackboard, general discussion One of the conclusions: You cannot make a Giraffe out of a Duck A Giraffe is a Giraffe is a Giraffe 4 Source: Maurits Ertsen 5. We are all Similar, Different & Unique 5 6. Signals in communicationMoments that are pregnant with culturalmeaning are those which violate our common sense7 7. Discuss Interview results1. ODIS Observe Describe Interprete Suspend Evaluation2. Was there any moment that violated your common sense during the interviews with the student?3. What underlying value might be attached4. In what way do expect this will influence the classroom behaviour of your students4. What is the eye-opener of this interview5. Your role in education6. Do your plan to change anything in your education on the basis of your findings7. If so discuss what you want to change Plenary Share tips/tops on the basis of your findings 8 8. 9The invisible face of culture: why do Spanish toy manufacturers believe the British are most peculiar in business?Victoria Guilln Nieto, University of Alicante 9. Communication stylesof Stella Ting-Toomey Individualism Collectivism Small large Power Distance Independent Me- Interdependent me Low contextual High Contextual10 10. Individualism vs CollectivismIndividualist approach: Collectivist approach: Strong assertion of Representation ofpersonal opinions collective opinions or Display of personal ideasemotions Restraint of personal Personal accountability emotions andfor problems or expressionmistakes Protection of ingroupmanner for personalaccountability 11 11. 12East vs West: cultural differences by Yang Liu January, 2008 12. 13East vs West: cultural differences by Yang LiuJanuary, 2008 13. Individualist dealing with Collectivists: Process and relational aspects are mostimportant (face maintenance) Pick up conflict signs at early stage and addressthem immediately (not in the group) Give face (give credit where credit is due/ aclaimed sense of self-respect in socialinteractions should be acknowledged) Be sensitive to the importance of quiet Discard outcome/problem focused negotiations Cooling period after any confrontation14 14. Collectivists dealing with individualists Assume problem solving attitude Openly express opinions/point of view Engage in assertive, equalizing style of communication Use I Statements in the decision making process Provide verbal feedback and engage in active listening skills Use direct verbal messages Commit to working out the conflict situation 15 15. Expectations on how we should betreated:Power DistanceSmall power distance:Large power distance: Foster informal, High status positions receive: Symmetrical Interactions Priority treatment Subordinates expect to Assymetrical respectbe respected and valued Actions based on authoritybased on personalattributes not based on Subordinate showstitles or positionsdeference Supervisors have aconsultative role 16 16. 17East vs West: cultural differences by Yang LiuJanuary, 2008 17. Construal of SelfIndepentInterdependent Me ingroup-bound, ME obligatory agents,harmony seekers. autonomous, self-reliant, responsive unencumbered, communicators rational choice-makers; Present reflective of direct verbal communicators projected face-Imagewith respect to Present themselves as ingroup/outgroupcredibly and competentlyrelations 18 18. 19East vs West: cultural differences by Yang LiuJanuary, 2008 19. Low High Context communications direct verbal mode, indirect verbal mode, straight talk, ambiguous talk, nonverbal immediacy, nonverbal subtleties, sender-oriented value. interpreter-sensitive Explicit verbalvalue (Ting-Toomey,messages 1985). Multi-layered contextsspeaker responsible for: a clear, persuasive listener expected tomessageread "between the lines," the listener can decodeeasily infer implicit intent 20 20. Overscan-Underscan High Context Low Contexthistory words futuresetting behaviorwords associates21 21. 22East vs West: cultural differences by Yang LiuJanuary, 2008 22. Signals in communication Know in general way how culture effectscommunication Be aware of a moment in communicationthat is opaque to you (violates yourcommon sense) Monitor whether the other party is beingstopped by what you said did23 23. Rediscuss Interview results1. ODIS Observe Describe Interprete Suspend Evaluation2. To what type of communication pattern did you find.3. Does it change your opinion with respect to underlying values4. Do the communication patters explain certain classroom behaviour/or behaviour in the interview.5. Did you have new eye-openers6. Do you plan to change anything in your education on the basis of your findings7. If so discuss what you want to change Plenary Share tips/tops on the basis of your findings 24 24. Cases:Issues to faceYour colleagues heard you have followed this class and they suddenly come up to ask you all kinds of questions dealing with: Grading Interaction with students Making the best of it Dutch students Think of two relevant solutions to each25 25. International UniversityExpectations: International connectivity Social Cohesian Intercultural Learning Infusion approach (implementing int.Dimension in the curriculum not enough)overlook intercultural learning 26 26. What kind of skills do studentsneed to acquire to function in theworkplace? intercultural dialogue Discuss in small groups skills/attitudes your students should have to be successful in the workplace27 27. The Intercultural Competencies list Compare to the list and make your owntop 5 ranking28 28. Intercultural CompetenciesTop 5 ranking Business OpennessProfessionals: Flexibility Personal autonomy Listening Orientation Emotional Strength Synergy (Creating PerceptivenessAlternatives) Listening Orientation Transparencies Acceptance Cultural Knowledge Clarity of Communication Influencing Valuing Differences Synergy 29 29. In what way are your Dutch andInternational students acquiring these specific skills/attitudes inYOUR class? And how are youaccommodating this acquisition?30 30. Homework Fill out the Checklist of internationalworking methods for yourself Determine how to adapt or realise yourstudents achieving the relevantIntercultural competencies in your class 31


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