E911 & SafeSchool Presentation for NJ GMIS

Public Safety / Emergency SolutionsUnderstanding the NEEDS and the COMPONENTS

Mark J. Fletcher, ENPChief Architect - Avaya Public Safety Solutions

© 2015 Avaya Inc. All rights reserved. 2

What’s theNumber

for 9-1-1?


December 1, 2013 – Kari Hunt died because of a single digit

Kari met her estranged husband in a Marshall, Texas hotel for visitation with their 3 children

Her ex-husband brutally attacked and stabbed her 31 times

Her 9 year old tried to call 911 4 times

Kari Hunt died from the 31st stab wound

Had her daughter reached 911, she may be alive

Why did the calls fail?

You needed to dial 9-911 from the hotel room

But that’s not what we teach our children


http://Change.Org/KarisLawhttp://No9Needed.com

HOMEWORK ASSIGNMENT #1

Read about Kari’s LawIf you agree, sign the petitionIf you don’t, pass it on


Public Safety fixes are NOT just a box . . .

“Set it and Forget it” might work for Ron Popeil, but it is not applicable to Safe Building solutions.

Each partner offers a solution to provide safety, and methodologies widely differ. Making the final technology selection, is a very specific decision for each environment, based on specific needs.

The challenge most customers have is that they cannot articulate what they actually need.

Under Buy

Over Buy

Wrong Technology

IF YOU DO . . .

WASTED BUDGETS AND TIME


Evacuation

Addressing Five Areas of Response

Lockout LockdownReverse

EvacuationEmergency

School building(s) are unsafe,

staff and students leave the

building(s) and assemble at

predetermined points

Examples:

Earthquakes, gas leak, bomb

threat, flood or fire

External threat exists in the

vicinity of the school, while

students are outside of the

school building

Examples:

Return to the school building

after an evacuation or as an

initial procedure proceeding a

Lockout

Normal school operations

continue while monitoring an

event outside of the school

Examples:

Suspect loose in the

community, weather related

emergency

An immediate threat inside

or directly outside the school

facility

Examples:

Armed intruder or non-

custodial parent inside the

building

Normal school operations

continue while an isolated

emergency is addressed within

the school premises

Examples:

Student medical emergency that

requires first responders


Would you buy THIS? To maintain THIS?

Safe Solutions Don’t HAVE to be COMPLEX or EXPENSIVE!They just need to WORK!


Leading suppliers of security,

alerting & paging endpoints

Leader in Customer and

Team Engagement Solutions

Best of Breed Partnering for School Safety

ALGO

1 Million endpoints shipped

40+ years delivering quality telecom solutions with global

footprint

SIP and IP audio & visual alerting

CONVEYANT / SENTRY

ONLY Select Product for IPO E911

Disruptive Pricing forces competition to respond with

solutions at 5 times the price

NG911 Ready now with no future upgrades

Trusted by more than 5,000 education institutions

worldwide

Districts can expect TCO savings as high as $4.12M

with Avaya Ethernet Routing switches¹

IP Office voted TMC Labs 2013 Innovation award

winning unified communications platform

Leader in Unified Communications² with 300,000+

customers in over 1M customer locations - 95% of

Fortune 500¹Miercom Report: Plug and Play Switches, August 2011, depicts 1 year savings, commissioned by Avaya²2014 Gartner Unified Communications Magic Quadrant

Compatibility & interoperability

through compliance testing

End-to-end solution to address

the most pressing needs of K-

12 schools globally

Situational Awareness

Business Engagement


Intelligent, Integrated Endpoint Devices

Algo SIP Application Controller

Bell Scheduler application

Management dashboard

Music/Media player

Paging zones and adapters

Analog speaker conversion

8300

Emergency Buttons & Legacy integration

Highly visible and hidden buttons

Fully integrated with IP Office

Investment protection in existing infrastructure

Convert legacy speakers with benefits of SIP devices

8301 with legacy

paging

1202Hidden push

buttons

Algo SIP Audio & Visual Alerting

PoE SIP endpoints

Audio and visual incident identification

Paging, multicasting and hands-free talk-back

Fully integrated with IP Office & SIP desk phones

Customizable alert tones, announcements, visual flashing

8188 8128 8180 1186

Algo SIP Door Access Controls

Outdoor rated PoE SIP door access control

and intercom devices

Audio, Audio/Video and Multimedia options

Fully integrated with IP Office

Multimodal remote door control

Full integration from/to SIP desk and softphones

8028 8036 8039


Door Controllers

Emergency Button Notification

PC and Mobile Instant Messages

Paging and Alerting

Avaya

Communicator

for IP Office

Manage communications

and emergencies from

mobile devices

Mobile Alerting & Communication

Emergency Activation and

Announcements

Broadcast

Messaging

Emergency

Soft Button

Door Access

Control


CableMgmt

PBXUser Data

WLANUser Data

EnviroInfo

LDAP

ActiveDirectory

Opt InInfo

Smart Building

Common VoIP Location Discovery Mechanisms

ADLR

Additional DataLocation

Repository

Data is packaged ready for pick-up by Public Safety or Designated 1st Responders


Enhanced On Site Notification with ADDITIONAL DATACorrelation of Information

The Emergency itself is important

• Details about the location

• Where critical resources are

• INTERNAL additional data ties it together

Empowering Enterprise staff with incident information, by

the contribution of additional data will enhances the

response to the situation.

In the future this information can be supplied directly to

the PSAP over an IP ESInet link, enhancing the end-to-

end value of Avaya across the entire chain of care.


Next Generation Public Safety Solutions

WHAT’S CHANGING?


Yesterdays network was cumbersome and complex

EnterpriseLocationDatabase

SRDB MSAG

Databases

CalltakerANI/ALI

Screen Pop

Emergency call with 908-848-2602 as CLID / ANI

ANIALI

Databases

PHONE NUMBER QUERY

908-848-2602CUBE2C231


Next Generation911 ESINet

Tomorrows network is sleek and rich with user data from the source

EnterpriseLocationDatabase

CalltakerScreen Pop

Emergency SESSION with PIDF-LO Information Elements

908-848-2602CUBE2C231

Got anything else? Like a floor plan maybe?

SURE DO!HERE IT IS . . .


NG 911 is going to take a NEW breed of solution

INNOVATION

FLEXIBILITY

FORWARD THINKING

YOU WOULD THINK THE ‘INDUSTRY LEADERS’ WOULD HAVE FIGURED THIS OUT

MAYBE THEY HAVE ONLY BEEN FOCUSED ON THE BOTTOM LINE


That was a lot of information, but in reality, we just scratched the surface . . .

Every business is different and has very specific needs and use cases for their employees . . .

Avaya offers a 911 consulting engagement becauseSometimes you don’t know what you don’t know. . . .


Day 1 - 1:00-2:00 PM Day 1 - 2:00-4:00 PM Day 1 - 4:00-5:00 PM Day 2 - 9:00 -10:00 AM Day 2 - 10:00-11:00 AM Day 2 - 11:00-12:00 PM ` Day 2 - 12:00-12:30 PMAg

enda

Workshop Kickoff &

Overview/Strategy,

Mission & Goals

E-9-1-1 Overview User Profiles Finalize User Profiles High-Level Architecture Technical Review Wrap Up

Reso

urce

s

Requ

ired Project Sponsor & resources

identified - IT, Telecom, Risk

Mgmt, Compliance, Legal

Avaya E9-1-1 Subject Matter

Experts & Project Sponsor

resources identified

Project Sponsor & resources

identified - IT & Telecom


identified - IT, Telecom, Risk

Mgmt, Legal





Project Sponsor &

resources identified by

the Sponsor

Prep

arat

ion Customer to Prepare &

Distribute Architecture/

Configuration & Operational

Overviews

Prepare/Discuss different

methodologies for Location

Discovery

Whiteboard Matrix of

Users, Locations and

Profiles

Mapping Customer &

Documentation of User

Profiles & Locations

Whiteboard Customer of

Proposed Strategy SolutionDecisions & Action Plan Summary

Workshop Kickoff Location Discovery Use Case for Profiles Recap Previous DayEnd to End Interaction Flow

for all Users & User Profiles

IT/Telecom Overview and

Initiatives to Satisfy

Architecture

Team Q & A

IntroductionsDescribe On-Site

Notification

Inside Building Customers -

Remote Access - Mobility -

Other States

Overview of Various Use

Cases & profiles

Operational Performance -

Targets, Measurements,

Communications, Frequency

Technical Requirements

Workshop Overview &

DeliverablesLocal PSAP Operations

Business Units &

Contribution

Real-Time and Historical

Reporting Customer

Requirements and Processes

Real-Time and Historical

Reporting Customer

Requirements

System Integration

Current Customer Telecom

Architecture &

Configuration

Building Customers -

structure/floor/layout,

Remote Access, WLAN-

campus

Document Current

Requirements

Business Processes/Health

Human Services/SecurityNetwork Topology Security Management

Customer Locations/States

& Physical Facilities

Compliance & Legislation -

other States & LocationsFuture Requirements

Operational Performance -

Targets, Measurements,

Communications, Frequency

and Tools

High-Level Design

AssumptionsProject Sponsors

Current Operating Customer

Procedures for E9-1-1NG9-1-1 Overview Challenges

Call Flow & Emergency

ProceduresBudget Requirements Next Steps

E9-1-1 Mission & Goals

Long-Term Strategy

Planning Customer

discussion - Infrastructure

Design & Planning Customer

Discuss and document

current infrastructure state

and limitations impacting

Customer company vision

and objectives

PolicyNext Steps - Programming

Customer, RFI, RFP

Workshop Summary &

Conclusions

Day 1 Wrap Up

E9-1-1 Strategy/Planning Customer Workshop

Disc

ussio

n &

Focu

s Are

as


Daniel Wilson, ENP – Consulting Engineer Public Safety US

Member of EENA, NENA, APCO Intl., FEMA ICS

Mark Fletcher, ENP – Chief Architect Public Safety

Member of EENA, NENA, APCO Intl and B-APCO

FEMA ICS

NENA Institute Board / APCO Standards Definition Committee

FCC Task Force for Optimized PSAP Architectures

FCC Disability Advisory Committee

LOCAL Public Safety Thought Leadership

“[Avaya] are true thought leaders in this environment”,Susan Lampard, President British APCO


Effective collaboration within the school and beyond

Emergency Calling Multi Line Telephone SystemsKari’s Law

On Site Notification

Direct Access to 911 with and without an access code

¹Requires IP Office release 9.1

WHAT’S THE NUMBERFOR 911?

Interception or termination of calls internally

prohibited to untrained internal staff

911 Calls need to reach

911 Centers


JOHNSTON

COMMUNICATIONS

VOICE AND DATA

New Jersey State Contract

#T1316


Johnston Communications Voice and DataCommunications

Been in business since 1977

Largest Privately Held Telecommunications company in the New York Metro Area.

Provides service throughout the state of New Jersey.

90% of our business is with State Agencies , K-12 , Municipalities and County Government

Specializing in School Infrastructure and Security.


Education

E911 & SafeSchool Presentation for NJ GMIS