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EFFECTIVE COMMUNICATION SKILLS

Effective communication skills ft. Listening Skills

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Page 1: Effective communication skills ft. Listening Skills

EFFECTIVE COMMUNICATION SKILLS

Page 2: Effective communication skills ft. Listening Skills

intention

Communication

Two-way process

emotion MESSAGE

Page 3: Effective communication skills ft. Listening Skills

HOW TO HAVE AN EFFECTIVE

COMMUNICATION?

You need not only words but also a combination of this set of skills:

• Becoming an engaged listener

• Paying attention to nonverbal signals

• Keeping stress in check

• Asserting yourself

(Robinson, Segal, & Smith, 2015)

Page 4: Effective communication skills ft. Listening Skills

On Listening Skills– to understand the message and

to give the message a meaning as close as possible to what

the sender means.

(a) vocabulary (b) concentration (c) memory

– to provide someone a shoulder to

cry on. Listening sympathetically to somebody. This can helpimprove relationships between people.

(a) vocabulary (b) supporting (c) empathizing

– listening for enjoyment.

(a) presentation (b) perception (c) previous experience

Page 5: Effective communication skills ft. Listening Skills

On Listening Skills– involves skillful criticism for judgment

of financial, emotional, intellectual, physical and spiritual

needs.

(a) ethos- expertness and trustworthiness

(b) logos- well-supported arguments

(c) pathos- emotional elements

– most important and basic to

the other listening skills. It involves the ability to sense subtle

changes in the speaker’s voice quality. Responses (uh-huh,well), pauses, verbal and nonverbal cues.

Page 6: Effective communication skills ft. Listening Skills

Identify the type of listening expounded in the following situations or scenarios:

a. A student watching a debate on television

b. A judge giving remarks to contestants of an extemporaneous-speaking contest

c. A guidance counselor listening to a student share about his family problems

d. A teenager listening to an upbeat song on his cell phone while travelling on his way home

e. A security guard giving you your directions to the personnel manager.

Page 7: Effective communication skills ft. Listening Skills

Identify the type of listening expounded in the following

situations or scenarios:

f. A teacher listening to the report of a student in class

g. A mother listening to her child talk about problems in school

h. A lady watching her favorite singer perform in a concert

i. An English instructor listening to students delver their

memorized speech.

j. A salesman explaining to you why his television set is the best among all brands.

Page 8: Effective communication skills ft. Listening Skills

a. What is the importance of knowing and understanding the

cultures of other places or countries?

b. What does “intercultural blunder” mean?

c. Give some cultural differences in nonverbal communication

in terms of the following race:

• Americans

• Asians

• Arabians

• Europeans

• Africans