HMSHost International: The Global Human Capital Management Journey

Christiane de Jong,Global HR DirectorHMSHost International

Challenges

70% of HR was outsourced through a local vendor, 30% in house

In the concessions business, regions grow and shrink overnight, requires scalable solution

Operate in 18 countries

About 80% of countries were still working with Excel

Resulted in lack of control and insights into regions, couldn’t rely on accuracy of data

Rapid growth rate: 25% annually

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Main Objectives

• One provider for all HR processes

• Integrated systems to gain global and local data insight

• Improve accuracy and flexibility by standardizing global HR processes

• Build secure and transparent HR system

• Ensure compliance with local law and regulations

• Empower and enlarge scope of HR teams

Main Objectives

• Have a streamlined and consistent way of communicating

• Increase productivity

• Develop global and local talent for the international region

• Identify global and local talent within regions and country

• Streamline and simplify the hiring process

• Attract, acquire and retain talent

Our Global HCM Solution

Employee CentralAn in the cloud core HR system including

MSS and ESS services

JamA social and internal communication

platform

ADP Enterprise eTIMETime and attendance service to manage

our workforce

ADP Streamline PayrollConsolidated payroll services, locally

managed and centrally coordinated

PerformanceManage employee performance based on the

HMSHost performance management cycle

RecruitmentSource the right talent across the globe. Follow

candidates in the recruitment process.

Solution Overview

Recruitment

Be Connected

ADP App / Portal

Micros

Be Competent Employee Central

Data

Warehouse

eTIME /

PY Mobile App

Streamline PayrolleTIME

Flow – Human Capital Management

Finland, Netherlands, Indonesia, Turkey, France, Sweden

Denmark, UAE, Qatar, China

UK, Vietnam, France, Schiphol, Ireland, New Zealand & Australia, India, Norway

Performance Employee Central eTIME Payroll

Recruitment jobsite and tracking system JAM

Q1 2017 Q1 2017 Q1 2017 Q1 2017

2017 2017 2017 2017

Q1 2017 –The Netherlands, Other Countries Wave by Wave

Q4 2016 and 2017

Outcome• One view of how the business is running from a people perspective

• Data factored into sales projections and budgets to better run the business

• Employees are more engaged by having a global communication platform and consistent performance review process

• Global career center enables us to go to market directly and show who we are as a brand

• Consistency in HR processes and systems

Lessons Learned• Good project preparation and communications with project teams

• Alignment with local teams in countries

• Internal local experts as well as ADP local experts with knowledge about systems and regulations

• Sufficient resources available locally not just globally to roll out systems

• Checks along the way to see if objectives are on track

• TIME!

“The road to success is always under construction”

BE PASSIONATE

BE OPEN

SET THE PACE

BE RELIABLE

KEEP IT SIMPLE