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Pointing Fingers Butting Heads
& Other Awesome Communication Tools
1. What’s your name?
2. Where were you born?
3. What was your favorite childhood game?
4. How many brothers/sisters do you have? What’s your birth order?
5. What subject did you love most in school?
6. Plane is waiDng to take you somewhere, where would you go? Why?
7. What’s most exciDng for you right now?
8. What’s most challenging for you right now?
Extended Bio
QUIZ TIME
1. What’s your name?
2. Where were you born?
3. What was your favorite childhood game?
4. How many brothers/sisters do you have? What’s your birth order?
5. What subject did you love most in school?
6. Plane is waiDng to take you somewhere, where would you go? Why?
7. What’s most exciDng for you right now?
8. What’s most challenging for you right now?
Quiz Time
Active Listening
L .E .A .N .
Lean InEye ContactAsk QuesDons
Wagging The Tail
L .E .A .N .Nod
Lean InEye ContactAsk QuesDons
1. Eye color?
2. Wearing a watch?
3. Glasses? Contacts? Neither?
4. Hair color?
5. Shoe color?
6. Bag or Purse? What color?
7. Describe his/her ouYit?
Quiz Time Part 2
Non-VerbalCommunications
Albert Mehrabian
55%38%
7%
Non VerbalTone
Words
Matching
Mirroring&
Tone/TempoPhysically | Emo3onally |
O T F D
pen he ront oor
O T F D
bservaDons houghts eelings esires
ObservaDons Thoughts Feelings Desires
SituaDon #1
A co-‐worker shows up 20 minutes late to a meeDng you had scheduled with her and instead of apologizing, asks you to hurry up so she can
get to her next class on Dme.
(The Late Co-‐Worker)
ObservaDons Thoughts Feelings Desires
SituaDon #2
Your co-‐worker is slacking on the job this week and the result is more work for you.
(The Lazy Co-‐Worker)
A A M R
cknowledge pologize ake Right ecommit
ObservaDons Thoughts Feelings Desires
Acknowledge Apologize Make Right Recommit
SituaDon #3
Your boss is constantly watching and commenDng on a new project she gave to you, even though she said she would leave you to do it yourself.
(The Overbearing Boss)
ObservaDons Thoughts Feelings Desires
Acknowledge Apologize Make Right Recommit
SituaDon #4
While on shif, a very angry student comes up to you and starts yelling at you about something
you don’t have any control over.
(The Angry Customer)
Curious Mode
You I
We
Are Right
Am Right
Agree To Disagree
“At Least I Was Heard”
Internal CommunicaDon
Heart Space
Tell me something...I don’t know about you?
You like about me?
You have to pretend to be?
You-Me-You
@TomKrieglstein
@SwiftKickHQ
ThankTom.com
