CommunicationHow do I communicate with my team and

stakeholders

Trainers:Lucian Ghinda (ghinda.com)Mihail Musat (musat.com.ro)

Iashington 2010

1. How can I sense if there is a problem if people keep

saying that everything is ok?

1. How can I sense if there is a problem if people keep

saying that everything is ok?

What about non-verbal?

The old me

How can I sense if there is a problem if people keep saying

that everything is ok?

•Girlfriend & work examples

•Difference between what I said and how I behave

•Voice, Body

• Intuition vs. Analytical

• Intuition is about the things we don’t know that we know!

2. How can I communicate when I’m making a mistake (I’m not happy with the

situation/I’m in an undefined situation), especially with someone that has a superior status?

2. How can I communicate when I’m making a mistake (I’m not happy with the

situation/I’m in an undefined situation), especially with someone that has a superior status?

If I don’t ask, the answer is no!

Parents. The Boss.

How can I communicate when I’m making a mistake (I’m not happy with the situation/I’m in an undefined

situation), especially with someone that has a superior status?

• Start with a small step

• They will always find out

• Writing

• Improve in steps

• Using multiple communication tools

• Any feedback help to improve

• Give it in a helpful way

• Be the first to communicate

3. How should I communicate with a team member that doesn’t want to

communicate with me?(and refuses to use some of the communication channels and

tools I’m proposing)

The “crazy” employee.

How should I communicate with a team member that doesn’t want to communicate

with me?(and refuses to use some of the communication channels and tools

I’m proposing)

• Try “Zen”

• Offer solutions

• Read on the topic (communication, NLP)

• Direct “fight”

• Fix the personal issues (go to beer / tea)

• Find third party persons to figure it out

• Quit & Try another door

• Learn Learn Learn

• Following personal success (learn / evolve)

• Focusing on me improving, but...

• Chemistry

• Direct feedback about the way he/she communicates & how other feel

• Find the common ground (hobbies, passions)

• Give more than they expect

• Show the power

3. How should I communicate with a team member that doesn’t want to

communicate with me?(and refuses to use some of the communication channels and

tools I’m proposing)

Get ready for a rejection!

4. How can I communicate better with people from

different cultures or with very different age than mine?

4. How can I communicate better with people from

different cultures or with very different age than mine?

Ready to be open minded?

Cultural Leadership.

How can I communicate better with people from different cultures or

with very different age than mine?

• Awareness about what is

• Find out how they behave, about the culture

• When there is something different, there is an opportunity to learn something new

• To talk the same language, learn the language

• Spend time to get the difference away

• Learn how to communicate with a specific person

• Communication based on trust

• Appreciate this experiences to growth from them

5. How can I solve conflicts when facing situations with

opposite opinions?

5. How can I solve conflicts when facing situations with

opposite opinions?

Thesis / Antithesis / Synthesis

Developers and me

How can I solve conflicts when facing situations with opposite

opinions?• What generates issues:

• I want to be right

• My point of view

• Do different instead of improving (opposite solutions)

• What can solve:

• Find the common ground

• Start to accept the other opinions

• Not fighting against, but for achieving something

6. How do I manage the balance between being serious

or sentimental when communicating with my team?

6. How do I manage the balance between being serious

or sentimental when communicating with my team?

People vs. Employees

CEO perspectives.

How do I manage the balance between being serious or sentimental when communicating with my team?

• I’m both in the same time: serious and making fun

• It is not about balance, it is about treating people as people

• “From Good to Great” - Jim Collins, a book

• Putting passion in the ground rule

• Am I communicating the things I’m thinking about?

Thank You!

Trainers:Lucian Ghinda (ghinda.com)Mihail Musat (musat.com.ro)

Iashington 2010