IDENTIFYING RISKS AND PREPARING AN ACTION PLAN FOR E-GOVERNANCE IN INDIA

Submitted To World Bank For The Project Requirements

Fulfillment Of The Mooc Course

Submitted By

Swatantra Kumar Gupta

IN SLIDES AHEAD…

• WHAT IS E-GOVERNANCE?

• WHY IS E-GOVERNANCE NEEDED?

• RISKS TO E-GOVERNANCE

• PREPARING AN ACTION PLAN

• THE ROLE OF THE PRIVATE SECTOR IN MANAGING THE RISKS

• THE ROLE OF INTERNATIONAL COMMUNITIES

WHAT IS E-GOVERNANCE?• E-governance is the civil and political conduct of

government, including service provision, using

information and communication technologies.

e-Gov solution

Government GovernmentTransactions

Citizens

E-Government components:

Involves process of reform in the way Governments work, share information and deliver services to external and internal clients

Clear intent of greater transparency in functioning

Achieving greater efficiency On-line delivery of services to citizens/

businesses targeting concrete benefits such as convenient access (time and place) , less transaction time, and lower cost.

Harnesses information technologies such as Wide Area Networks (WAN), Internet , World Wide Web, and mobile computing to connect computerized back ends that enable process reform with front ends that service the citizens electronically.

The resulting benefits could be more transparency, empowerment, greater convenience, less corruption, revenue growth, and cost reduction.

WHY IS E-GOVERNANCE NEEDED? BENEFITS…

FOR CITIZENS

Cost and time-savings

Certainty in getting services

Better quality of life

Ease of access of information

Added convenience – multiple delivery channels

Possibility of self-service

FOR GOVERNMENTS

Law & policy-making

E-government can be a catalyst for legal reform

Faster & better formulation of policies

Better regulation

Registration & licensing -speedier

Taxation – better revenues

Environmental regulations –better compliance

Transportation & police – more transparency

FOR BUSINESSES

Increased velocity of business

Ease of doing business with

government

E-procurement

Better investment climate

Transparency

RISKS TO E-GOVERNANCE

TRANSFORMATION

Degree of transformation

Change management

External motivation

Following best

practice

Engaging consultants

Top management support

Awareness &

communication

APPROACH

Lack of appreciation of the

need for holistic approach

Complexity in project

development

Time-taking

Lack of expertise in

adopting holistic approach

Lack of patience

CHANGE MANAGEMENT

Senders & receivers of communications must be

in sync

Assessing the levels of resistance & comfort

Authority for change must be sufficient & continuous

Building support for change management.

Change is a process and not an event

RISKS TO E-GOVERNANCE

•Lack of Process Models

•Status Quo-ism

•Poor Legal Frameworks

•Complex Procurement

1 PROCESS

•Lack of Political Will

•Official Apathy

•Shortage of Champions

•Lack of Skills in Govt

2 PEOPLE

•Lack of Architectures

•Lack of Standards

•Poor Communication

Infrastructure

•Hardware-approach

3 TECHNOLGY

•Budget Constraints

•Disinterest of Pvt Sector

•Lack Project Mgt Skills

4 RESOURCES

People,

Process,

Technology

and Resources

are 4 pillars of

e-governance.

PREPARING AN ACTION PLAN…

• Strategic vs Short Term

Approach

•Preparing a Policy

•Resource Management

•Preparing Roadmaps

•Prioritization & Identify

Quick Wins

•Frameworks, Standards &

Guidelines

•Periodic Monitoring

•Stakeholder Management

•Funds Management

•Capacity Management

•Solution

Conceptualization

•Solution Architecture

•Definition (RFP, SLA…)

•Bid Process Management

•Project Monitoring

•Quality Assurance

THE ROLE OF THE PRIVATE SECTOR IN MANAGING THE E-GOVERNANCE RISKS

• The Private Sector will most likely be the one to implement the e-governance initiative.

• They are expected to be trusted advisors to the Government.

• They will be able to deliver if the relationship with the government is more of a

partnership rather than a service provider where there is trust and risk sharing willingly.

• The least price may not always be the right solution.

• The project requirements may need to be changed overall if need be during the

implementation phase – the government needs to respect this if the need is justified by

the implementing agency.

THE ROLE OF INTERNATIONAL COMMUNITIES

Communities like World Bank play a instrumental role in:

Providing financial aid for implementation of e-governance projects.

Conceptualizing the solution both at state and national levels.

Preparation of Detailed Project Reports including “As-Is” and “To-be” Reports.

In onboarding the system integrators and consultants for the project requirements.

Identifying the risks and possible solution.

Tracking the progress of the project implementation

ACKNOWLEDGEMENTS

• http://siteresources.worldbank.org/integovernment/resources/egovprinciplesjs5nov06.ppt

• http://siteresources.worldbank.org/INTEDEVELOPMENT/Resources/559323-

1114798035525/1055531-1114798256329/1055556-1114798371392/Bhatnagar1.ppt

• http://www.cs.northwestern.edu/~agupta/_projects/ibm_internship/eGovernance.ppt