MASTER OF EDUCATION STRATEGIC MANAGEMENT

AND LEADERSHIP (EDU705) EDM711- COMMUNICATION AT THE WORKPLACE

TOPIC: INTERPERSONAL COMMUNICATION SKILLS

Presenter: Nour Amera Binti Md Nordin

Student ID: 2014285724

Date: Monday, 30 March 2014

Prepared for: Dr Gurnam (PhD)

DEFINITION: INTERPERSONAL COMMUNICATION

Communication is a social process involving understanding and transfer of information from on person to other.

Both of the form and the content of the communication reflect the personal characteristics of the individuals as well as their social roles and relationships

FACTS ABOUT INTERPERSONAL COMMUNICATION

Whatever media been used, employees use 70%-90% of their waking hours communicating.

Employees at all levels spend majority of their day communicating.

USES OF INTERPERSONAL COMMUNICATION

Furnish and gather information Influence the stances and conduct of

others Develop acquaintances and preserve

relationships. Utter personal desires and understand

the desires of others as well. Make decisions and solve problem.

OUTLINE: INTERPERSONAL SKILLS AND SUCCESS

Building positive relationship

Affirming dignity

Enhancing organizational climate

INTERPERSONAL SKILLS AND SUCCESS

BUILDING POSITIVE RELATIONSHIPS Communication skills is important in a

careers Ability to work well with others is just as

important for newcomers as it is for managers.

Good interpersonal communication skills are important in careers as diverse as medicine, engineering, real estate, and franchise management.

COMMUNICATION TRAITS OF UNPLEASANT CO-WORKERS

Busybody Controlling or bossy Self-promoting Unprofessional behaviour Unprofessional focus of attention Defensive and judgement Distracting

INTERPERSONAL SKILLS AND SUCCESS

AFFIRMING DIGNITY We need to shows respect for others Workplace dignity: person’s ability to

gain a sense of self-respect and self-esteem from her job and to be treated respectfully by others.

Workplace dignity arises from three kinds of communication: respectful treatment, recognition of competence, and acknowledgement of a workers value to the organization.

INTERPERSONAL SKILLS AND SUCCESS

ENHANCING ORGANIZATIONAL CLIMATE

Organizational climate: describes the underlying nature of relationships in work groups.

Organizational climate have a powerful effect on performance

Climates are important in virtually every kind of business and professional setting.

BUILDING INTERPERSONAL SKILLS

Apologizing seriously in case of misunderstanding

Keeping commitments Attending to little things Engaging mind before mouth

11 TIPS TO IMPROVE YOUR INTERPERSONAL SKILLS

Set the ground to respect communication Work on your attitude Have reasonable expectation Choose the right time and place Watch the body language Actively listened and response periodically Avoid “fire starter”: hot words, blaming, past event Choose to behave assertively : avoid aggressiveness Stay focus on the issues Reflect upon interaction, get ready to developing

relationship Be ready to change and keep exploring

TEN COMMANDENTS Smile always Be appreciative Pay attention Practice active listening Bringing people together Resolve conflicts Communicate clearly using simple

language Steps in other shoes Avoid complaining

ARTICLE REVIEW

The Relationship between Self-Concept and Communication Skills towards

Academic Achievement among Secondary School Students in Johor

Bahru

SUMMARY OF ARTICLE REVIEW

The empirical reviews studies which emphasize that the relationship of self-concept and interpersonal communication skills to academic achievement.

Problem: student have lack in the communication skills and the lack of courage.

Research objective: this study focussed on the relationship between self concept and interpersonal communication skills to academic achievement.

Result: the result indicated that the majority of the students possessed the moderate level of self concept and interpersonal communication skills

Self concept was found to correlate significantly with the interpersonal communication skills

Suggestion: communication skills should be introduced as the subject in the school curriculum from the primary level. This will not only develop student self confident but also enhance his self concept.

CONCLUSION Interpersonal skills are essentials for a

successful career. Help in creating a positive relationships,

improve organizational climates and affirms others’ dignity.

Q & A SESSION