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Introduction to salesforce.com
What is salesforce?
Salesforce is a very powerful cloud computing technology. It runs on the force.com platform and
it is a customer relationship management tool (CRM), which means it is used to keep track of
and strengthen a company’s relationship with its existing and potential clients.
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History of salesforce
1999 – salesforce was founded2000 – launches its namesake SFA Application2001 – adds marketing and customer support to SFA Application2002 – Introduces new editions [Enterprise and Online edition, E-Business Suite]2004 – went public on the New York Stock Exchange under the symbol of CRM2006 – Now salesforce for Google AdWords2007 – salesforce Idea Exchange and Dell Idea Storm Relaunched as salesforce ideas2008 – Rebranded to salesforce knowledge2009 – become a part of Salesforce Chatter2010 – Releases VMforce and chatter2011 – Introduces social and cloud-based customer-service help desk solution assistly to be rebranded as desk.com
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Skype Id: info.vibloo Email: [email protected] USA: +1-248-809-1418 IND: +91-40-3296-5222
Different components / features of Salesforce.com
• Sales Cloud • Service Cloud• Chatter• Force.com Platform• Visual Force• Apex• Force.com IDE (Integrated Development Environment)• Data Loader• Force.com Migration• Tool AppExchange
www.vibloo.com/salesforce-online-training
Skype Id: info.vibloo Email: [email protected] USA: +1-248-809-1418 IND: +91-40-3296-5222
What is Cloud Computing?
Simply we can define as Computing as a service over the Internet, it enables companies to
consume compute resources as a utility -- just like electricity -- rather than having to build and
maintain computing infrastructures in-house.
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Cloud Computing Services
• Software as a service [SaaS]
• Platform as a service [PaaS]
• Interface as a service [IaaS]
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Skype Id: info.vibloo Email: [email protected] USA: +1-248-809-1418 IND: +91-40-3296-5222
Software as a Service (SaaS)
software as a service (SaaS)—run on distant computers “in the cloud”
that are owned and operated by others and that connect to users’
computers via the Internet and, usually, a web browser.
www.vibloo.com/salesforce-online-training
Skype Id: info.vibloo Email: [email protected] USA: +1-248-809-1418 IND: +91-40-3296-5222
Platform as a Service (PaaS)
Platform as a service provides a cloud-based environment with
everything required to support the complete lifecycle of building and
delivering web-based (cloud) applications—without the cost and
complexity of buying and managing the underlying hardware, software,
provisioning and hosting.
www.vibloo.com/salesforce-online-training
Skype Id: info.vibloo Email: [email protected] USA: +1-248-809-1418 IND: +91-40-3296-5222
Infrastructure as a Service (IaaS)
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Infrastructure as a service provides companies with computing
resources including servers, networking, storage, and data center space
on a pay-per-use basis.