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Introduction to salesforce.com

Introduction to Salesforce.com | salesforce CRM Online Training

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Page 1: Introduction to Salesforce.com | salesforce CRM Online Training

Introduction to salesforce.com

Page 2: Introduction to Salesforce.com | salesforce CRM Online Training

What is salesforce?

Salesforce is a very powerful cloud computing technology. It runs on the force.com platform and

it is a customer relationship management tool (CRM), which means it is used to keep track of

and strengthen a company’s relationship with its existing and potential clients.

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Page 3: Introduction to Salesforce.com | salesforce CRM Online Training

History of salesforce

1999 – salesforce was founded2000 – launches its namesake SFA Application2001 – adds marketing and customer support to SFA Application2002 – Introduces new editions [Enterprise and Online edition, E-Business Suite]2004 – went public on the New York Stock Exchange under the symbol of CRM2006 – Now salesforce for Google AdWords2007 – salesforce Idea Exchange and Dell Idea Storm Relaunched as salesforce ideas2008 – Rebranded to salesforce knowledge2009 – become a part of Salesforce Chatter2010 – Releases VMforce and chatter2011 – Introduces social and cloud-based customer-service help desk solution assistly to be rebranded as desk.com

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Skype Id: info.vibloo Email: [email protected] USA: +1-248-809-1418 IND: +91-40-3296-5222

Page 4: Introduction to Salesforce.com | salesforce CRM Online Training

Different components / features of Salesforce.com

• Sales Cloud • Service Cloud• Chatter• Force.com Platform• Visual Force• Apex• Force.com IDE (Integrated Development Environment)• Data Loader• Force.com Migration• Tool AppExchange

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Skype Id: info.vibloo Email: [email protected] USA: +1-248-809-1418 IND: +91-40-3296-5222

Page 5: Introduction to Salesforce.com | salesforce CRM Online Training

What is Cloud Computing?

Simply we can define as Computing as a service over the Internet, it enables companies to

consume compute resources as a utility -- just like electricity -- rather than having to build and

maintain computing infrastructures in-house.

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Skype Id: info.vibloo Email: [email protected] USA: +1-248-809-1418 IND: +91-40-3296-5222

Page 6: Introduction to Salesforce.com | salesforce CRM Online Training

Cloud Computing Services

• Software as a service [SaaS]

• Platform as a service [PaaS]

• Interface as a service [IaaS]

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Skype Id: info.vibloo Email: [email protected] USA: +1-248-809-1418 IND: +91-40-3296-5222

Page 7: Introduction to Salesforce.com | salesforce CRM Online Training

Software as a Service (SaaS)

software as a service (SaaS)—run on distant computers “in the cloud”

that are owned and operated by others and that connect to users’

computers via the Internet and, usually, a web browser.

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Skype Id: info.vibloo Email: [email protected] USA: +1-248-809-1418 IND: +91-40-3296-5222

Page 8: Introduction to Salesforce.com | salesforce CRM Online Training

Platform as a Service (PaaS)

Platform as a service provides a cloud-based environment with

everything required to support the complete lifecycle of building and

delivering web-based (cloud) applications—without the cost and

complexity of buying and managing the underlying hardware, software,

provisioning and hosting.

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Skype Id: info.vibloo Email: [email protected] USA: +1-248-809-1418 IND: +91-40-3296-5222

Page 9: Introduction to Salesforce.com | salesforce CRM Online Training

Infrastructure as a Service (IaaS)

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Infrastructure as a service provides companies with computing

resources including servers, networking, storage, and data center space

on a pay-per-use basis.