Fill out and submit the form below and we'llcompare your drive's details, symptoms, and yourneeds, with our database of stat ist ics from pastrecoveries. Please provide as much informat ionas possible to ensure the most accurateest imate.

What is the hard drive's model number (only visible on barehard drive's label; without the model number, we cannot providean accurate chances estimate) *

Help, I can't find my hard drive's model

*If you can't find your hard drive's Model Number after clickingthe link above, please attach a picture of the hard drive's label.

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Where did the hard drive originate (i.e., inside computer, baredrive, external hard drive)?

What kind of computer was the hard drive connected to?

Mac

PC & Mac

PC

Linux

NAS (ethernet drive)

Has the hard drive been to another computer repair or datarecovery company? *

Yes - a computer repair company

Yes - a data recovery company

Both - it's been to a computer repair company and also adata recovery company

No

Has the hard drive's cover been opened? *

Yes

No

I don't know

Was the hard drive's failure caused by a drop or jolt/impact? *

Yes

No

I don't know

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Note: do NOT turn on your hard driveto "test" any question below. After afailure, it is safer to leave the drivepowered off.

Does the hard drive spin-up when powered on? *

Yes

No

I don't know

Does the hard drive smoke when powered on?

Yes

No

I don't know

Does drive make any unusual sounds (select any that apply)?

Screeching

Scratching

Buzzing (NOT spinning)

Musical beeps/tones

Faint ticking

Endless clicking immediately after spinning up

Clicking immediately after spinning up, then spins down (mayrepeat 2-5 times, but eventually spins down for good)

Clicking immediately after spinning up, then clicking stopsand drive keeps spinning

Please describe the problem (i.e., computer won't boot, can'tcopy files, not spinning, dropped, etc.):

What (if anything) has been attempted to recover the data?

What data is most important?

Small Files (docs, photos, mp3s)

Large Files (videos, large graphic files)

Any other notes or comments that may help us determine yourchances?

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OPTIONAL: Please attach any images (i.e., burnt PCBs, liquiddamage, etc.), if you think they will help us better determine yourchances.

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SEAGATE DRIVES ONLY: What is the hard drive's firmwareversion on hard drive's label (not always present):

( look on label fo r "FW" or "Fi rm ware")

How did you find $ 300 Data Recovery?

Your name: *

Fi rst Nam e Last Nam e

Your e-mail address: *

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