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A Learning Organisation and Knowledge Management

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A Learning Organisation

“Over the long run, superior performance depends on superior learning.”

- Peter Senge, Leader of the learning organisaton movement.

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What is a learning organisation?

"The essence of organisational learning is the

organisations ability to use the amazing mental capacity of all its members to create the kind of processes that will improve its own" Nancy Dixon, 1994.

"Organizations where people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free, and where people are continually learning to learn together.”

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Components of Learning

Organisation

Team Learning

Building shared vision

Mental Models

Personal mastery

System Thinking

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Knowledge Management

“To represent reality in thought or experience the way it really is on the basis of adequate grounds.”

- J.P. MorelandAmerican philosopher,

theologian, and Christian apologist.

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What is Knowledge ? Knowledge is a familiarity, awareness or understanding of someone or something, such as facts, information, descriptions, or skills, which is acquired through experience or education by perceiving, discovering, or learning.

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Data, Information and KnowledgeData is a collection of facts, such as

numbers, words, measurements, observations or even just descriptions of things. Data can be quantitative or qualitative.

Information is the data placed into a form that is accessible, timely and accurately.

Knowledge is the information in context to make it insightful and relevant for human action.

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Two kinds of knowledge

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Sources of KnowledgePeopleBooksExperienceExperimentation and ObservationThinking and pondering

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Knowledge Management

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What is Knowledge Management?

"the coordination and exploitation oforganizational knowledge resources, inorder to create benefit and competitiveadvantage"

- Peter Drucker, American management consultant, and author

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Components of Knowledge Management

CollaborationContent ManagementSearchTaxonomy ManagementBusiness Process ManagementBusiness Intelligence

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Functions of Knowledge Management

Intermediation

Externalization

InternalizationCognition

Measurement

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Thank You Have A Happy Seminar

Day