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Let Me Touch It: Don’t Demo Your TrainingWhy a demo is not training just as porn is not sex
Viqui DillTechComm Leader at American Woodmark
Senior STC MemberSTC New England InterChange
STC Summit 2015
3/25/2015 1| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Icebreaker
• What is this? How does it taste?
https://instagram.com/viqui_dill/
3/25/2015 2| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Icebreaker• This is my
trainer, Andrea Poe. If I watch her work out, how many calories does that burn?
3/25/2015 3| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Expectations for today
3/25/2015 4| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Watching is not doing
• Most of us learn by doing
– We don't want to just watch somebody else do something
– We want to try it out for ourselves
3/25/2015 5| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Death by PowerPoint?
• Why a slow death-by-PowerPoint? – Easier on trainer
– Faster
– Portable
– Structure
• PowerPoint Karaoke – Karaoke is FUN!
3/25/2015 6| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Worth the effort
• Rethink our own training programs so students get to
– Touch
– See
– Hear
https://www.brainscape.com/blog/2011/08/your-learning-style/
3/25/2015 7| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
The point is mastery
• Which of these matters ?
– Color
– Graphics
– Flow
– Engagement
– Stickiness
3/25/2015 8| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Good relationships
In person• Trust
• History
• Support
• Lasting
Online • Trust • History • Support • Lasting
3/25/2015 | @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg | 9
It’s about building a relationship
• Our software is sexy
– Make the bed
– Hook up with the one you love
– Hook up with a stranger
– Dim the lights
– Plan a happy ending
– Send flowers
• Make a backup plan
3/25/2015 10| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Our software is sexy
• Users want to touch it and explore it
• Our training should be sexy too
– allowing students to explore and experience the application
3/25/2015 11| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Our software is sexy
• Users want to touch it and explore it
• Our training should be sexy too
– allowing students to explore and experience the application
3/25/2015 12| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Make the bed
• Make the bed: – Plan ahead so that any new hardware is ready
before training starts • Cabling
• Wireless
– Arrange a test environment so that students don’t have to worry about mistakes impacting the business• User IDs and passwords
• Test data
3/25/2015 13| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Make the bed
• Make the bed: – Plan ahead so that any new hardware is ready
before training starts • Cabling
• Wireless
– Arrange a test environment so that students don’t have to worry about mistakes impacting the business• User IDs and passwords
• Test data
3/25/2015 14| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Hook up with the one you love
• Students with laptops or mobile devices should bring them
– Have them running during the training
3/25/2015 15| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Our software is sexy
• Users want to touch it and explore it
• Our training should be sexy too
– allowing students to explore and experience the application
3/25/2015 16| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Hook up with a stranger
• Students without laptops could use a loaner during the training
– Plan ahead so that these will be ready
3/25/2015 17| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Our software is sexy
• Users want to touch it and explore it
• Our training should be sexy too
– allowing students to explore and experience the application
3/25/2015 18| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Dim the lights
• Give students a chance to explore
– Without much direction
– Have the experience of being self-guided
3/25/2015 19| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Plan a happy ending
• Give the students an assignment to complete in class
– Have the experience of performing an actual task with success
– Send flowers
3/25/2015 20| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Plan a happy ending
• Give the students an assignment to complete in class
– Have the experience of performing an actual task with success
3/25/2015 21| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Plan a happy ending
• Give the students an assignment to complete in class
– Have the experience of performing an actual task with success
3/25/2015 22| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Make a backup plan
• If you absolutely can't get real computers and mobile devices into the training
– Consider giving a handout with lots of space for notes and responses to questions
3/25/2015 23| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Support can be beautiful
• You may have to sweet talk your tech support and you may have to tweak your training schedule but it will be worth it.
• With a little planning, your next training section can have students walking away from class remembering the material and confident about being able to use the system.
3/25/2015 24| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Stories?
• Concur training
– What’s my password?
– Where’s the app?
• Kronos training
– Connection speed = satisfaction
3/25/2015 | @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg | 25
Questions?
3/25/2015 | @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg | 26
Connect with me
• Bio http://wdcb.stcwdc.org/about-us/chapter-bios/dill-bio/
• Blog https://viquidill.wordpress.com/
• @viqui_dillhttps://twitter.com/viqui_dill
• Linked Inhttp://www.linkedin.com/pub/viqui-dill
• Facebookhttps://www.facebook.com/viqui.dill
3/25/2015 27| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
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