Lifeline & Moodle:

Saving Lives

Tom Hulse Training Support Officer

Lifeline Australia

1. What is Lifeline?

2. Development and implementation

3. How Moodle helps Lifeline save lives

Session Outline

What is Lifeline?

What is Lifeline? Provide crisis support services and suicide prevention training and awareness across

Australia.

Services:

Answering over 110

chats per day Answering over 2000

calls per day

(730,000 calls annually)

May 2014: 42,000

page views

What is Lifeline? A Registered Training Organisation (RTO) regulated under the Australian Skills

Quality Authority (ASQA) offering nationally accredited training across Australia.

Certificate IV in

Telephone Counselling

Skills

Lifeline’s Training Reach

Daily Statistics

Development &

Implementation of

Lifeline e-learning

Why e-learning? • Diverse spread of organisation

• 11,000 volunteers and staff – 3,500 in crisis support roles, 4000 new students

annually

• Consistency of service and quality

• Professional development for volunteers

• Volunteer maintenance of skills

• Volunteers in rural areas and limited access to Centres

• Minimise costs as a not-for-profit

Why Moodle?

• Few systems available

• Low cost – cloud-based and hosted by Pukunui

Development of e-learning • 2006: Supervisors On Call Project

• 2007: Lifeline’s move to national telephony network

• 2008: Decision to adopt national training for volunteers in crisis support

roles

Demonstration of Lifeline Learning

• Reach volunteers and Students

• Provide consistent national training

• Expand corporate training opportunities

• Connect with Australian communities

How Moodle helps Lifeline save lives

Questions?