Managing for Quality Session 5: Youth-Centered Assessment and Continuous Improvement

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Managing For Quality

Session 5: Youth-Centered Assessment and Grand

Finale

In Partnership with Redwood City 2020

Thursday, March 3, 2011

9am – 12:30 pm

Facilitator/Trainer: Lynn Johnson | [email protected]

Guest: Kim Coulthurst, Pathways Consultants


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Overview of Training Series

Session 1 | Nov 4 |Strengthening Vision and Leadership

Session 2 | Dec 2 | Sustaining Quality through Community

Connections

Session 3 | Jan 13 | Supporting Staff Part 1:

Hiring, Supervising, and Training Staff

Session 4 | Feb 3 | Supporting Staff Part 2: Building Skills

through Coaching and Mentoring

Session 5 | Mar 3 | Youth-centered Assessment and

Continuous Learning

March – May 2011 | 5 hours of Coaching


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Agenda for Today’s Session

1. Welcome and Review

2. Presentation: The Youth Development

Organizational Improvement ProcessKim Coulthurst, Pathways Consultants

3. Discussion: Assessment in Action

4. Short Break

5. Presentations: Assessing Our MFQ Experiences

6. Coaching Plans

7. Celebrations and Evaluations


4

Last Session Review

• MeetingsDid anyone participate in or lead a meeting

differently than you had before? Did anyone add

or subtract any meetings from your calendar?

•Facilitation & Coaching PracticeHow have you thought about your role as

manager/supervisor to include facilitator and coach?


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Last Session Review

Did anyone get to the Action for the Month?

• What areas of Youth Development (Safety, Relationship Building,

Youth Participation, Community Involvement, Skill Building)

does my program/organization need to improve on?

• What ideas do I have now to improve these areas?

• What kind of help would I need to make this happen?

• Facilitate a meeting (problem-solving/brainstorming) with staff

focused around the above questions

• EXTRA CREDIT– Do one with youth in your program


The Youth Development Organizational Improvement Process

Kim Coulthurst, Pathways Consultants


Workshop Goal

OUTCOME:

1. To understand the overall organizational

improvement process


What is the Organizational Improvement Process (OIP)?

The Organizational Improvement Process (OIP) teaches youth

serving organizations how to engage in:

a continuous organizational improvement process that

strengthens the quality of the developmental experiences that

young people have within their organizations.


Youth Development Framework for Practice

Increase Supports &

Opportunities for

Youth

Improve Youth

Developmental

Outcomes

Improve Early Adult

Outcomes

Build Capacity and

Conditions for Change

Implement Organizational

Practices to Enhance

Supports & Opportunities

•Effective Youth/Adult Ratios

•Youth Involvement

•Community Involvement

•Safe, Reliable, Accessible Activities and

Spaces

•Continuity and Consistency

•High, Clear, and Fair Standards

•Ongoing Staff and Organizational

•Improvement Process

•Flexible Allocation of Available Resources

•Range of Diverse, Interesting

•Skill Building Opportunities

Awareness

Knowledge

Engagement

CommitmentSafety

Relationship Building

Youth Participation

Community Involvement

Skill Building

Be Productive

Be Connected

Navigate

Economic Self-Sufficiency

Healthy Family& Social

Relationships

Contributor to Community


A Focus on Supports and Opportunities

They matter

• To getting youth where they need to go

• In and of themselves

They’re movable Community-based programs can be expected to affect

them

After programs improve - the outcomes should too

They’re measurable

Rigorous

Practical


Steps of the OIP


Organizational Improvement Process

Chart Course for

Future Improvement

Review youth survey

findings

Plan for next of cycle

of continuous

improvement ahead

Implement Action PlanChart Course for

Improvement

Put improvement

strategies in place

Reflect on the impact of

improvement strategies

Re-survey youth

Develop action plan: O activities

O who is involved

O resources needed,

ando when

Make Decisions about

Organizational

Improvement with Staff

Review youth input on

areas for improvement

Assess organizational

practices

Prioritize improvement

strategies

Share Youth Survey Report

with Youth

Highlight Findings

Understand what’s working

well

Get youth input on areas for

improvement

Highlight Findings

Identify areas for further

exploration

Share Youth Survey Report

with Staff

Customize Youth Survey

Administer Youth Survey

Review Youth Survey

Report

Youth Survey


Step 1: Measure Supports & Opportunities

What’s Involved?• Customizing the Survey

• Creating a Survey Administration Plan

• Getting Trained on How to Administer the Youth Survey

• Preparing Staff to Administer Survey

• Administering the Youth Survey


Youth Participation Survey Questions

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It means that young people:

• Have opportunities to participate in decision-making

• I get to decide which activities I’m going to do here.

• I get to choose how I do things, when I am in an activity.

• Have opportunities to develop and practice leadership

• I get to be in charge of something a group needs.

• I get to lead an activity.

• Experience a sense of belonging

• I feel like I belong here.

• I seems like my ideas are important here.


Step 2: Assessing Practice &Target Setting

What’s Involved?

• Reviewing Survey Findings

• Sharing Survey Results with Staff and Youth

• Set Initial Targets for Improvement


Step 3: Action Planning

What’s Involved?• Prioritize Actions

• Complete Plans for Priority Actions

• Finalize Targets


Step 4: Implementation

What’s Involved?• Implement the Action Plan

• Periodic assessment of actions


Step 5: Reassess S&Os

What’s Involved?• Re-administer the Youth Survey

• Review survey findings to assess progress in reaching targets

• PLAN FOR FOLLOWING YEAR


What is the Organizational Improvement Process (OIP)?

The Organizational Improvement Process (OIP) teaches youth

serving organizations how to engage in:

a continuous organizational improvement process that

strengthens the quality of the developmental experiences that

young people have within their organizations.


Discussion: Assessment in Action

Youth and Family Enrichment Services (YFES)

City of Redwood City Parks and Recreation

1. How are you using the OIP process to improve practice in your

programs?

2. Where have you seen changes? Where have you not?

3. What is the effect of a process like this on the young people

themselves?

4. How do you communicate your successes to current an future

funders?

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Presentations: Assessing Our MFQ Experiences

1. What have I learned over the past 5 months as a participant in

this Managing for Quality?

2. How have I already incorporated these learnings into my work

as a youth development leader?

3. What else do I plan to do?

4. What kind of support do I need to move this work forward?

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Presentations: Assessing Our MFQ Experiences

Creating Your Presentations:

1. Give us a Headline – Why should we listen?

2. Give us an outline – What will you be talking about and in

what order? Be clear with your transitions .

3. Show Passion and Enthusiasm…like the leader you are.

4. Wow Your Audience – What’s one thing you can do to surprise

us?

5. Make it Visual. But simple.

6. Give us a show. Build up to a memorable moment.

7. Rehearse!

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The Work Ahead: Coaching

1. Given your plans ahead, what are the ways that

you can imagine using 5 hours of coaching?

2. How will this coaching improve your work as a

youth development leader?

3. How will it improve the overall experience for

the staff and/or youth you work with?

Education

Managing for Quality Session 5: Youth-Centered Assessment and Continuous Improvement