Motivation in Nepal Telecom

Prepare by Group “F” members

Ujjwal Shailesh Pradip Ramhari

PRESENTATED BY GROUP “B”in

topic ”motivation “

with the help of

For this whole presentation I would I like to thanks all my group member , classmate who have directly or indirectly helps for our presentation and special thankful toward HMR teacher Mrs. Mikha Shrestha and college management and heartily thanks to Mr. Sesraj Dahal HR officer of Nepal telecom

Thanks Thanks

Limitation of Field VisitLimited timeLack of resourcesLack of experience in group memberInformation through only HR officer

Introduction to Nepal TelecomNepal telecom was establish in 1970MOHAN AKASHWANI is the formal name of

Nepal telecom It named Nepal Doorsanchar Company

Limited from Baisakh 1, 2061assist in the socio-economic development of

the urban as well as rural areasIt is continuously trying to provide quality

service to customerIt has also link to Nepal police club for the

development of Football and Cricket in Nepal

Definition Of MotivationMotivation:

The act or process of stimulating to action, providing an incentive or

motive, especially for an act.

IMPORTANCE Understand Employee Behavior

Productivity Improvement

Quality Improvement

Employee Retention

Creativity Promotion

A ChallengePlease write a

One Sentence Definition of

E F F E C T I V E M O T I V A T I O N

Herzberg's theory (Satisfaction vs. Dissatisfaction)

MotivatorsAchievement

GrowthRecognition

Responsibility

HygieneSalary

Job security

Supervision

Work Conditions

Expectancy theoryA. Eff0rt- Performance RelationB. Performance – Reward RelationC. Reward – Personal Goals Relation

Goal Setting TheoryEmployee commitment to goalsSelf-efficancy : employee's belief in job

performance capabilityCultural adaptability : goal setting is culture

bound

What Employees Want

Maintainers.

Motivators.

Maintainers Working conditions. Company policies. Job security. Pay and benefits. Relationships with coworkers. Supervision. Status.

MotivatorsRewardBonusPromotionIncreasing in salaryProviding different facilities like medical,

transportation, education etc..

Determinants of Job performanceFactors are ability, motivation & situational constraints

• Perfect match gives appropriate performance

• Manager should identify the deficiency and fulfill the gap.

Motivational TechniquesTelecom uses techniques like Employee

Participation, Behavior Modification, MBO etc.

a. Employee participationEmployee participation is

used to certain extent.Employee share ownership

is also available.

b. Behavior Modification Technique:Incentives are also given

Telecom offer bonusPromotion as a tool to

modify behaviorReinforcement through rewards

c. MBO:Managers at all levels are invited for collaborative goal setting and provided rewards and feedback.

c. RewardsIssues in rewards:

Intrinsic rewards Extrinsic rewardsI. FinancialII. Non-financial

Fresher motivation Vs. Experienced personnel

Limitations in techniques:NTC find it hard use Modified work schedules

and some of Job redesign measures like job rotation. For example:

NTC open from 10 to 5NTC job need specializationNepal telecom use core time and not flex

time

Finding of flied visitmost of the manpower is unskilled oneor unwanted number of staff which is only

the burden to pay the salary can’t deal with the new situation and

dynamic environment.less attractive towards young generation due

to its ineffective servicefreedom to choose the political party and to

established union in the organization.

Suggestion for NTCUnskilled manpower should be removeQuality service should provided to customerOperating cost should minimizesAs it is the government organization it should

challenge with international market

If anyone has any queries than feel free to ask ?????