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Welcome to Turning Outsiders Into Insiders
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www.jennymagee.com
Welcome to
Turning Outsiders Into Insiders
When have you been
an outsider?
How did that affect
you?
A deep sense of love and belonging is an irreducible need of all people. We are biologically, cognitively, physically, and spiritually wired to love, to be loved, and to belong. When those needs are not met, we don't function as we were meant to. We break. We fall apart. We numb. We ache. We hurt others. We get sick.
~ Brene Brown
Diversity
Personality
Adapted from Diverse Teams at Work, Gardenswartz & Rowe, (SHRM) 2003
Layers of Diversity
Personality
Adapted from Diverse Teams at Work, Gardenswartz & Rowe, (SHRM) 2003
Internal
Layers of Diversity
PersonalityEthnicity
Adapted from Diverse Teams at Work, Gardenswartz & Rowe, (SHRM) 2003
Internal
Layers of Diversity
Age
PersonalityEthnicity
Adapted from Diverse Teams at Work, Gardenswartz & Rowe, (SHRM) 2003
Internal
Layers of Diversity
Age
Personality GenderEthnicity
Adapted from Diverse Teams at Work, Gardenswartz & Rowe, (SHRM) 2003
Internal
Layers of Diversity
Age
Personality GenderEthnicity
Adapted from Diverse Teams at Work, Gardenswartz & Rowe, (SHRM) 2003
Mental & physical ability
Internal
Layers of Diversity
Sexual orientation
Age
Personality GenderEthnicity
Adapted from Diverse Teams at Work, Gardenswartz & Rowe, (SHRM) 2003
Mental & physical ability
Internal
Layers of Diversity
Geographic location
Educational background
Recreational habits
Income
Maritalstatus
Work experience
Appearance
Sexual orientation
Age
Personality
Religion
Parental status
Personal habits
GenderEthnicity
Layers of Diversity
Adapted from Diverse Teams at Work, Gardenswartz & Rowe, (SHRM) 2003
Mental & physical ability
External
Internal
Diversity
Inclusion
If diversity is the mix, then inclusion is how we make the mix work.
Diversity
Engagement
+=
Inclusion
The Golden Rule
The Golden RuleTreat others as YOU would like to be treated
The Golden RuleTreat others as YOU would like to be treated
The Platinum Rule
The Golden RuleTreat others as YOU would like to be treated
The Platinum RuleTreat others as THEY would like to be treated
heardwell
treated
valued confident
belong
respected
heardwell
treated
valued confident
belong
respected
Where do you feel most included? With particular people? In a group? In an
organisation?
I’ve learned that
people will forget
what you said,
people will forget
what you did,
but people will never
forget how you made
them feel.Maya Angelou
American poet, novelist, educator, civil rights activist 1928 - current
Inclusion De-railers
Inclusion De-railers
People like us
How long does it take to make a first impression?
How long does it take to make a first impression?
2-4 seconds
Inclusion De-railers
People like us Assumptions
When Cultures Meet
Your culture
Their
culture
Henley, A & J.Schott.(1999) Culture, Religion & Patient Care in a Multi-Ethnic Society
Your culture
Their culture
Things you notice about
them
Henley, A & J.Schott.(1999) Culture, Religion & Patient Care in a Multi-Ethnic Society
When Cultures Meet
Your culture
Their
culture
Things you notice about
them
Things they notice about
you
Henley, A & J.Schott.(1999) Culture, Religion & Patient Care in a Multi-Ethnic Society
When Cultures Meet
Your culture
Their
culture
Things you notice about
them
Things they notice about
you
Henley, A & J.Schott.(1999) Culture, Religion & Patient Care in a Multi-Ethnic Society
Things neither of you notice
When Cultures Meet
Inclusion De-railers
People like us Assumptions Unconscious Bias
Bias doesn’t make you prejudiced, it makes you human.
Bias doesn’t make you prejudiced, it makes you human.
Even people who consciously reject negative stereotypes, can still hold these at an unconscious level.
https://implicit.harvard.edu/implicit/
Inclusion De-railers
People like us Assumptions Unconscious Bias Cultural norms
If you can’t say something nice,
don’t say anything at all…
The squeaky wheel gets the
oil…
The loudest duck gets
shot…
Inclusion Champions
Inclusion Champions Model from the Top
The world is a dangerous place, not because of the people who are evil, but because of the people who don’t do anything about it.
~ Albert Einstein
Inclusion Champions Model from the Top Find Common Ground
Inclusion Champions Model from the Top Find Common Ground Little Things Matter
Thankyou Thankyou Thank you very much thanks thankyou thankyou thank you very much Thankyou Thankyou Thank you very much thanks thankyou thanks thank you very much Thankyou Thankyou Thank you very much thanks thankyou thanks thank you very much Thankyou Thankyou Thank you very much thanks thankyou thanks thank you very much Thankyou Thankyou Thank you very much thanks thankyou thanks thank you very much Thankyou Thankyou Thank you very much thanks thankyou thanks thank you very much Thankyou Thankyou Thank you very much thanks thankyou thanks thank you very much Thankyou Thankyou Thank you very much thanks thankyou thanks thank you very much Thankyou Thankyou Thank you very much thanks
What’s the nicest thing anyone’s done for you
this week?
Watch your Micro-messages
Micro-messages: little things matter
micro-affirmations micro-inequities
Mary P. Rowe, PhD. Micro-Affirmations & Micro-Inequities MIT. 2008.
Micro-messages: little things matter
micro-affirmations
• nods & smiles
• introductions
• asking for opinions
• checking name spelling &
pronunciation
• welcoming partners
micro-inequities
Mary P. Rowe, PhD. Micro-Affirmations & Micro-Inequities MIT. 2008.
Micro-messages: little things matter
micro-affirmations
• nods & smiles
• introductions
• asking for opinions
• checking name spelling &
pronunciation
• welcoming partners
micro-inequities
• rolling of eyes
• mispronounced names
• names left off lists
• wrong food provided
• cutting off ideas
• attributing to others
Mary P. Rowe, PhD. Micro-Affirmations & Micro-Inequities MIT. 2008.
Watch your Micro-messages
Listen with TING
TING
聽
TING
聽
Your MIND to understand the words
TING
聽 Your EYE to observe the nonverbal messages
Your MIND to understand the words
TING
聽 Your HEART to understand the feelings of the speaker
Your EYE to observe the nonverbal messages
Your MIND to understand the words
TING
聽 Your EAR to hear
the words
Your HEART to understand the feelings of the speaker
Your EYE to observe the nonverbal messages
Your MIND to understand the words
Watch your Micro-messages
Listen with TING
Check expectations - What does being on time mean to you?- How do you ask for help?
??
Inclusion Champions Model from the Top Find Common Ground Little Things Matter Reframe Political
Correctness
PC redefined
Personal Courtesy
Public Civility
Professional Competence
Thanks to Charmaine Poutney
Inclusion Champions Model from the Top Find Common Ground Little Things Matter Reframe Political
Correctness Is it a Difference that
Makes a Difference?
Is it a difference that makes a difference?
Health & Safety Productivity
Legality Cost
... ‘because I don’t like it’ is not a good enough
reason…!
‘I don’t like
that man.
I must get to
know him
better’.Abraham LincolnUS President 1861-1865
Inclusion is everyone’s responsibility
www.jennymagee.com
Thank you!