Problem solving

Robert B. Dilts with Gino Bonissone

SKILLS for the FUTURE;Managing Creativity and Innovation

Meta Publications

Mr. Dilts has been a developer, author, trainer and consultant in the field of Neuro-Linguistic Programming (NLP) since its creation in 1975 by John Grinder and Richard Bandler. In addition to Spearheading the applications of NLP-a model of human behavior, learning and communication-to education, creativity, health, and leadership, his personal contributions to the field of NLP include much of the seminar work on the NLP techniques of Strategies and Belief Systems, and the development of what has become known as 'Systemic NLP'. Some of his techniques and models include:

Reimprinting, Integration of Conflicting Beliefs, Sleight of Mouth Patterns, The Spelling Strategy, The Allergy Technique, Neuro-Logical Levels, The Belief Change Cycle, Generative NLP Patterns, the Unified Field Theory for NLP and many others.

LET’S TALK ABOUT:

Why don’t we think creatively

more often?

What are the barriers

that get in our way?

BARRIERS THAT GET IN OUR WAY

• Time• Why change?• Usually don’t need to be creative• Habit• Routine• Haven’t been taught to be creative

MENTAL BLOCKS

Mental blocks are reasons (attitudes) why we don’t “think something different.”

MENTAL BLOCK # 1

1. The right answer.

Only one?

MENTAL BLOCK # 2


2. That’s not logical.

MENTAL BLOCK # 3



3. Follow the rules.

Why rules should be challenged:

1. We make rules based on reasons that make a lot of sense.2. We follow these rules.3. Time passes, and things change.4. The original reasons for the generation of these rules may no longer exist, but because the rules are still in place, we continue to follow them.

MENTAL BLOCK # 4




4. Be practical.

MENTAL BLOCK # 5




4. Be practical.

5. Play is frivolous.

“When do you get your best ideas?”

MENTAL BLOCK # 6

6. That’s not my area.

MENTAL BLOCK # 7


7. Avoid ambiguity.

AMBIGUITY

MENTAL BLOCK # 8


7. Avoid ambiguity.

8. Don’t be foolish.

MENTAL BLOCK # 9


7. Avoid ambiguity.


9. To err is wrong.

MENTAL BLOCK # 10


7. Avoid ambiguity.


9. To err is wrong.

10.I’m not creative.

Golden Rules of Creative Thinking1. Start small trying to discover new ways to be

creative, but start.2. Give yourself permission to abandon the old,

obsolete ways of doing things and explore new ways.

3. It is not possible to change the way we think about everything. Target specific areas in which to try creative thinking techniques.

4. Understand that creative thinking requires, but it is worth it!

5. Remember that creative thinking is both hard work and fun !!!

How can we be more creative?

Golden Rules of Creative Thinking

6. Focus on what you can reasonably do. Trying to do too many things at once compromises the effort and may take away from the results.

7. Practice creative thinking for today as well as tomorrow.

8. Include other people in the creative thinking process with you. Collaboration fosters creative thinking.

9. Include new and different in your creative thinking 10.Keep innovating.

CREATIVE PROBLEM SOLVING PROCESS by Robert B. Dilts

PURPOSE:To develop the awareness and the skills necessary to solve problems creatively.

DEFINITION

“Creative problem solving is - looking at the same thing as everyone else and thinking something different.”

LEARNING OBJECTIVES

1. Define creative problem solving.

2. Be familiar with common mental

blocks to creative thinking process.

3. Explore ways to be more creative.

4. Know the steps to the creative

problem solving process.

1. Be familiar with:

Brainstorming,

Mind mapping and Multivoting

6. Apply tools to solve a problem.

By other words:• A. What is creative problem solving?• B. Why don’t we think creatively more often?• C. How can we be more creative?• D. What is the creative problem solving

process?• E. What are some other specific creative

problem solving tools and techniques?• F. Application of learning.

Some Additional Thoughts• The creative person uses information to form new ideas.

• The real key to creative problem solving is what you do with the knowledge.

• Creative problem solving requires an attitude that allows you to search for new ideas and use your knowledge and experience.

• Change perspective and use knowledge to make the ordinary extraordinary and the usual commonplace.

• STEP 1. State what appears to be the problem.

• The real problem may not surface until facts have been gathered and analyzed. Therefore, start with what you assume to be the problem, that can later be confirmed or corrected.

CREATIVE PROBLEM SOLVING PROCESS


• STEP 2. Gather facts, feelings and opinions.

What happened? Where, when and how did it occur? What is it’s size, scope, and severity? Who and what is affected? Likely to happen again? Need to be corrected? May need to assign priorities to critical

elements.

• STEP 3. Restate the problem.•

The real facts help make this possible, and provide supporting data.

The actual problem may, or may not be the same as stated in Step 1.



• STEP 4. Identify alternative solutions.

• Generate ideas. Do not eliminate any possible solutions until several have been discussed.


• STEP 5. Evaluate alternatives.

Which will provide the optimum solution? What are the risks? Are costs in keeping with the benefits? Will the solution create new problems?


• STEP 6. Implement the decision!

Who must be involved? To what extent? How, when and where? Who will the decision impact? What might go wrong? How will the results be reported and verified?

• STEP 7. Evaluate the results.

Test the solution against the desired results. Make revisions if necessary.


Thank you for the attention!!!

Education

Problem solving