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Quality Assurance Network for Adult Quality Assurance Network for Adult Learning Centres Learning Centres THE QUALC APPROACH THE QUALC APPROACH Mariarosa Di Nubila Mariarosa Di Nubila -Scienter- -Scienter- WORKSHOP WORKSHOP EFQUEL INNOVATION FORUM 2009 EFQUEL INNOVATION FORUM 2009 HELSINKI HELSINKI 23 23 rd rd 24 24 th th 25 25 th th September 2009 September 2009

QUALC Presentation at the EFQUEL Innovation Forum 2009

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This presentation of Mariarosa Di Nubila (SCIENTER) is giving an overview about the QUALC approach. More information at www.qualc.eu

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Page 1: QUALC Presentation at the EFQUEL Innovation Forum 2009

Quality Assurance Network for Adult Learning CentresQuality Assurance Network for Adult Learning Centres

THE QUALC APPROACHTHE QUALC APPROACH

Mariarosa Di Nubila Mariarosa Di Nubila

-Scienter--Scienter- WORKSHOP WORKSHOP

EFQUEL INNOVATION FORUM 2009EFQUEL INNOVATION FORUM 2009HELSINKIHELSINKI

2323rdrd 24 24thth 25 25thth September 2009 September 2009

Page 2: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

QUALC PROJECTQUALC PROJECT

is an educational network is an educational network

uniquely developed uniquely developed

to assure the Quality to to assure the Quality to

the European Adult Learning Organisations, the European Adult Learning Organisations,

their learners and communities.their learners and communities.

Page 3: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

QUALC PROJECTQUALC PROJECT

is a research and experimentationis a research and experimentation

to design and provide to design and provide

the QUALC QUALITY ASSURANCE the QUALC QUALITY ASSURANCE

to determine the idea of quality and convey it to determine the idea of quality and convey it

to the ADULT LEARNING CENTRESto the ADULT LEARNING CENTRES

in in EuropeEurope

Page 4: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

QUALC PROJECTQUALC PROJECT

is a learning opportunity is a learning opportunity

for all actors involved in the project for all actors involved in the project

to add value to to add value to

the QUALC QUALITY PROCESS the QUALC QUALITY PROCESS

in order to perform a in order to perform a

QUALC QUALITY CERFICATIONQUALC QUALITY CERFICATION

Page 5: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

QUALC PROJECTQUALC PROJECT

Has been drawn on the basis of the experiences of Has been drawn on the basis of the experiences of eight European Countries eight European Countries

thanks to a Grundtvig Project thanks to a Grundtvig Project

of the Lifelong Learning Program.of the Lifelong Learning Program.

This partnership project consists of This partnership project consists of Sweden, Italy, Germany, Sweden, Italy, Germany,

Romania, U.K., Belgium, France.Romania, U.K., Belgium, France.

Page 6: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

This partners' project represents a range of This partners' project represents a range of

organizations from the public and private sectors organizations from the public and private sectors

referring to Adult Education and LEARNING, referring to Adult Education and LEARNING,

local and national public authorities, local and national public authorities,

high education institutions, high education institutions,

not profit-making organizations, not profit-making organizations,

European quality assurance research foundation.European quality assurance research foundation.

Page 7: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

QUALC APPROACHQUALC APPROACHwhich one?which one?

““Quality” in learning opportunities means to Quality” in learning opportunities means to facilitate the access to a lifelong learning facilitate the access to a lifelong learning

process for all citizens.process for all citizens.

In line with the Lisbon Strategy, the access to In line with the Lisbon Strategy, the access to learning opportunities and recognition of learning learning opportunities and recognition of learning achievements is essential for all citizens for their achievements is essential for all citizens for their daily and working life and their participation in daily and working life and their participation in

the community. the community.

Page 8: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

How to obtain QUALC-Quality?How to obtain QUALC-Quality?

From the experiences of all partners involved in the From the experiences of all partners involved in the project and engaged in an exhaustive research project and engaged in an exhaustive research

uponupon the Quality Assurance carried out in the above- the Quality Assurance carried out in the above-

mentioned countriesmentioned countries(for all results: (for all results: www.qualityfoundation.org/qualc))

the QUALC team agreed on the following idea the QUALC team agreed on the following idea and approach:and approach:

Page 9: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

Quality is a continuous process of Quality is a continuous process of

sharing, participating, improving sharing, participating, improving

among all actors of among all actors of

Adult Learning CentersAdult Learning Centers

involved in the learning activities:involved in the learning activities:

Learner, Organisation, CommunityLearner, Organisation, Community

Page 10: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

It is not possible to delegate QualityIt is not possible to delegate Quality

The Learner, the Organisation, the The Learner, the Organisation, the

CommunityCommunity

are responsible for the Qualityare responsible for the Quality

Page 11: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

QUALC QUALITY promotes this idea in QUALC QUALITY promotes this idea in

order to create quality opportunities order to create quality opportunities

for a social and cultural integration of for a social and cultural integration of

all European citizensall European citizens

Page 12: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

If the learner, the organization and the community If the learner, the organization and the community have the possibility to share and comparehave the possibility to share and compare

- Experiences from no-formal and informal learning - Experiences from no-formal and informal learning - Backgrounds and KnowledgeBackgrounds and Knowledge- Ideas and ValuesIdeas and Values- Requirements and expectations Requirements and expectations - Methods and Tools of learning processes Methods and Tools of learning processes - Service managementService management- ResourcesResources- ContextsContexts

Page 13: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

The Learner, the organization and the community The Learner, the organization and the community will be able to create and improve the quality for:will be able to create and improve the quality for:

- A wider range of experiences in no-formal and A wider range of experiences in no-formal and informal learning informal learning

- Deeper knowledge for different target groups and Deeper knowledge for different target groups and contextscontexts

- Innovative and creative ideasInnovative and creative ideas- Added valuesAdded values- More specific context-referred methods and toolsMore specific context-referred methods and tools- More flexible and sustainable learning processesMore flexible and sustainable learning processes- More offers of learning activitiesMore offers of learning activities- More accessible lifelong learning opportunities.More accessible lifelong learning opportunities.

Page 14: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

Through the sharing of the know-how of their Through the sharing of the know-how of their

different learning experiences,different learning experiences,

The learner, the organization and the communityThe learner, the organization and the community

generate a process of quality as a benefit for all:generate a process of quality as a benefit for all:

Quality of learning, Quality of learning,

working and livingworking and living

Page 15: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

In this way all actors involved in In this way all actors involved in this process will get a benefit.this process will get a benefit.

Which one? Which one?

Page 16: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

Benefits granted to ALOs Benefits granted to ALOs Improvement of the quality management Improvement of the quality management Improvement of the quality supply levels (e.g. Improvement of the quality supply levels (e.g.

organisational portfolio) and increase in the organisational portfolio) and increase in the

efficiency and operational effectivenessefficiency and operational effectiveness Increase in the ability to promote learning Increase in the ability to promote learning

experienceexperience Evidence of quality supply for funding bodiesEvidence of quality supply for funding bodies Enhanced legitimacy and recognition through Enhanced legitimacy and recognition through

benchmarking and peer learningbenchmarking and peer learning

Page 17: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

Raise in the number of learnersRaise in the number of learners

Offer of a variety of learning experiencesOffer of a variety of learning experiences

Understanding and meeting customers and Understanding and meeting customers and

learners’ requirements learners’ requirements

Attitude to change Attitude to change

Ability to learn from experience Ability to learn from experience

Learning based on the metha-learning and Learning based on the metha-learning and

continuous improvementcontinuous improvement

Page 18: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

Benefits granted to the LearnersBenefits granted to the Learners Improved learningImproved learning Access to more comprehensive information Access to more comprehensive information

concerning good opportunities to learn effectively concerning good opportunities to learn effectively Improved standards in individual learningImproved standards in individual learning Active involvement in the learning process and its Active involvement in the learning process and its

on-going improvementon-going improvement Mastery of one’s learning experience and Mastery of one’s learning experience and

enhancement of the learners’ commitment and enhancement of the learners’ commitment and

achievementachievement

Page 19: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

Appreciation and satisfaction got from the Appreciation and satisfaction got from the

learning experiencelearning experience

More opportunitiesMore opportunities

Better employment and flexibility Better employment and flexibility

Equality of opportunitiesEquality of opportunities

Improvement of the quality assuranceImprovement of the quality assurance

Page 20: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

Benefits granted to the Benefits granted to the CommunityCommunity

Increased confidence in the reliability and Increased confidence in the reliability and learning supply quality learning supply quality

Improved availability of proper learning supplyImproved availability of proper learning supply Increased availability of experts with appropriate Increased availability of experts with appropriate

skillsskills Better community development through active Better community development through active

ALOs contributorsALOs contributors A greater sense of understanding towards A greater sense of understanding towards

individual and community requirementsindividual and community requirements

Page 21: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

The AIMS of the QUALC QUALIY The AIMS of the QUALC QUALIY APPROACH are toAPPROACH are to

support ALOs in assessing how successful they support ALOs in assessing how successful they are in providing learning experiences for adults in are in providing learning experiences for adults in the community, the community,

support ALOs in assessing how successful they support ALOs in assessing how successful they are in engaging stakeholders in the process of are in engaging stakeholders in the process of continuous quality improvementcontinuous quality improvement

support ALOs in quality assuring-learning supply support ALOs in quality assuring-learning supply through in-formal and non-formal learning through in-formal and non-formal learning delivery.delivery.

The Quality approach defined by the QUALC The Quality approach defined by the QUALC consortium is based on consortium is based on

a number of key principlesa number of key principles

Page 22: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

Therefore, Therefore, we can infer that the PRINCIPLES of we can infer that the PRINCIPLES of

QUALC Quality Approach are:QUALC Quality Approach are:

1. “Quality learning” is also “Quality as learning”.1. “Quality learning” is also “Quality as learning”.

This QUALC QUALITY process needs to respect some This QUALC QUALITY process needs to respect some

conditions to obtain a high quality level and conditions to obtain a high quality level and

this principle is the base: this principle is the base:

Quality as a process of learning, Quality as a process of learning,

sharing and improvingsharing and improving

with all people involvedwith all people involved

Page 23: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

2. 2. The ALC is considered to be more than just a The ALC is considered to be more than just a place where people can carry out learning place where people can carry out learning activities. activities.

The whole community is a place where people have The whole community is a place where people have opportunities to learn.opportunities to learn.

The ALC is a place where the methalearning takes The ALC is a place where the methalearning takes place and the participants in the learning process place and the participants in the learning process

receive and give feedbacks. receive and give feedbacks.

Page 24: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

3. THE QUALC QUALITY recognises 3. THE QUALC QUALITY recognises

different forms of learning different forms of learning

and and

it is based on the concept of evaluating it is based on the concept of evaluating

in-formal and no-formal learningin-formal and no-formal learning

Page 25: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

4. The QUALC QUALITY is a flexible 4. The QUALC QUALITY is a flexible

process to be adopted in different ALCsprocess to be adopted in different ALCs

to promote creativity and innovationto promote creativity and innovation

Page 26: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

QUALC QUALITY MATRIX QUALC QUALITY MATRIX

APPROACHAPPROACH

On the basis of these principles On the basis of these principles

we have drawn the we have drawn the

QUALC Quality Matrix ApproachQUALC Quality Matrix Approach

useful to design the useful to design the

QUALC Quality Process for ALCs QUALC Quality Process for ALCs

to achieve the QUALC Certificationto achieve the QUALC Certification

Page 27: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

QUALCAPPROACHMATRIX

Learners Organization Community

Learning Contexts

Learning Resources

Learning Processes

Page 28: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

QUALCAPPROACHMATRIX andQUALC QUALITYCRITERIA

Learners Organization Community

Learning Contexts

Meeting learner’s

requirements

Improvement of

Individual

Learning

Evaluating the Learner as a Resource

Flexibility of Learning Pathways

Quality of the Learning Supply-Provision

Learning Resources

Commitment to

Innovation

Strategy & Vision

Effective Tools for the “access & usage of resources”

Competent tutors/centre- staff supporting learning environment

Documented processes

Transparent methods

Documented results

IPR management

Learning Processes

Meeting the

Community

Demands

Different Stakeholders in the Community act as a resource for better learning

Impact on local, regional and national community

Page 29: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

The QUALC QUALITY PROCESSThe QUALC QUALITY PROCESS

Page 30: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

The QUALITY The QUALITY

is the base of self-esteemis the base of self-esteem

andand

self-esteem is the base self-esteem is the base

of learning improvementof learning improvement

Page 31: QUALC Presentation at the EFQUEL Innovation Forum 2009

Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009

THANK YOU FOR YOUR ATTENTION THANK YOU FOR YOUR ATTENTION

Mariarosa Di NubilaMariarosa Di Nubila

Scienter – ItalyScienter – Italy

[email protected]@scienter.org