Sample q ma1

DOCUMENT NUMBER 99-9999 PAGE 1 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP

IF PRINTED ndash REFERENCE COPY

EV CN DESCRIPTION 08 CAT-98-2251 Renew spec without content changes ndash ltNamegt ndash 101298 (rm)

09 CAT -99-0275 Complete rewrite reformat to comply with governing spec 7-section formatting ndash ltNamegt ndash 2599 ndash (rm)

10 CAT -99-0596 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab ndash ltNamegt ndash 4299 (rm)

11 CAT -99-0920 CN ndash Clarify when a DRB should not occur ndash ltNamegt ndash 52699 ndash (ks)

12 CAT -00-0162 CN ndash Rewrite by ltNamegt ndash 021400 ndash (ks)

13 Draft Complete rewrite using new template to comply with ISO 90012000 ndash (ks)

DISTRIBUTION AND QUANTITY ldquoBrdquo LOOP C-DMIS 1

Trng Pod 1

APPROVALS ISSUE DATE

SPEC OWNER ltNamegt REVIEW CYCLE Annual

QUALITY SYSTEMS MANAGER ltNamegt EXPIRATION DATE

ltBUSINESS UNITgt TRAINING ltNamegt GROUP RESPONSIBLE Quality Systems Department

SignaturesMaster on File in ltBusiness Unitgt DMIS

TITLE ltBusiness Unitgt Quality Manual

Table of Contents 1 Purpose 5

2 Scope 5

3 Applicable Documents 5

4 General 6

41 Definitions 6 42 ltBusiness Unitgt Profile 7

421 ltBusiness Unitgt history 7 422 ltBusiness Unitgt vision 8 423 ltBusiness Unitgt mission statement 8 424 ltBusiness Unitgt values 8

43 Quality Management System Documentation 9 431 ltBusiness Unitgt quality management system 9 432 ltBusiness Unitgt documentation and documentation levels 9 433 Quality records 10

44 Quality Manual 10 441 Classification and control 10 442 Distribution 10 443 Review and revision 11 444 Approval 11

45 Control of Documents 11 46 Control of Quality Records 12

5 Management Responsibility 13

51 Management Commitment 13 52 Customer Focus 13 53 Quality Policy 14

531 ltBusiness Unitgt quality policy 14 532 ltCompanygt mission and quality value statements 14 533 Communicating the ltBusiness Unitgt quality management system to employees 14

54 Planning 14 541 Quality objectives 14 542 Quality management system planning 15

55 Responsibility Authority and Communication 15 551 ltBusiness Unitgt quality management structure 15 552 Deployment responsibilities of management 16 553 Personnel responsible for quality implementation 18

56 Management Review 18 561 Frequency 18 562 Review items 19 563 Review outcome 19

6 Resource Management 19

61 Assignment of Personnel 19 62 Competence Awareness and Training 20

621 Commitment to training 20 622 Identifying competency needs and developing training schedules 20 623 Technical training and evaluation 20 624 Training records 21

63 Infrastructure 21 64 Work Environment 21

7 Product Realization 22

71 Planning of Product Realization 23 711 Creating product-specific quality plans 23 712 Quality plan documentation 23

72 Customer-Related Processes 24 721 Determination of requirements related to deliverables 24 722 Review of requirements related to deliverables 24 723 Customer communication 25

73 Design and Development 25 731 Design and development planning 25 732 Design and development inputs 25 733 Design and development outputs 26 734 Design and development review 26 735 Design and development verification 26 736 Design and development validation 27 737 Control of design and development changes 27

74 Purchasing 27 741 Purchasing process 27 742 Purchasing information 28 743 Verification of purchased product 28

75 Production Provision 29 751 Control of production operations 29 752 Validation of processes for production 30 753 Identification and traceability 31 754 Customer property 32 755 Preservation of product 32

76 Control of Monitoring and Measuring Devices 32 761 Introduction 32 762 Calibration safeguards identification status and records 33 763 Calibration methods 33 764 Corrective action 33

8 Measurement Analysis and Improvement 34

81 Planning Monitoring Measurement and Improvement Activities 34 82 Monitoring and Measurement 35

821 Customer satisfaction 35

822 Internal and external audits 35 823 Monitoring and measurement of processes 36 824 Monitoring and measurement of deliverables 36

83 Control of Nonconforming Product 37 831 Disposition Review Board 37 832 Material Review Board 37

84 Analysis of Data 37 85 Improvement 37

851 Continual improvement 37 852 Corrective and preventive actions 37 853 Customer feedback system 38 854 Corrective action tracking 38 855 Correctivepreventive action implementation 38 856 Correctivepreventive action escalation 38

9 Revision History 39

10 Appendices 40

101 Key Organizational Responsibilities 40 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix 43 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation

Matrix 46 104 Abbreviations 50

ltBusiness Unitgt Quality Manual

1 Purpose The ltBusiness Unitgt Quality Manual serves several purposes The manual

bull Establishes a concise outline of ltBusiness Unitgtrsquos quality management system including the strategies for achieving and maintaining quality standards across all processes that comprise ltBusiness Unitgtrsquos quality management system

bull Provides a reference for ltBusiness Unitgtrsquos quality management system procedural documentation and work instructions

bull Identifies and designates the responsibility and authority for implementing and maintaining ltBusiness Unitgtrsquos quality management system

bull Establishes and demonstrates compliance of ltBusiness Unitgtrsquos quality management system with the International Organization of Standardization (ISO) 90012000 standard

2 Scope This document applies to ltBusiness Unitgt It complies with all requirements of ISO 90012000 but may contain information beyond the scope of ISO 90012000 registration

3 Applicable Documents

Number Title ISO 90012000(E) Quality management systems ndash Requirements httplegalltCompanygt comcrmindexhtm

Corporate Records Management Document Retention Guidelines

httplegalltCompanygt comcrmindexhtm

Corporate Records Management Document Handling Procedures

httpservicesltCompanygt comEHS

Various corporate Environmental Health and Safety guidelines

4 General 41 Definitions

Definitions for the terms used in this document are as follows

Term Description Controlled distribution

The automatic distribution of controlled documents to controlled locations where the documents are used Controlled distribution ensures that documents are distributed every time they are modified including revisions renewals and Temporary Engineering Instructions (TEIs) or rendered obsolete

Controlled document

A document that bull Meets Information Security requirements for creation approval

distribution and retrieval bull Is legible and readily identifiable Additionally controlled documents may be defined by either or both of the following criteria bull May be used to procure or produce products bull May have an impact on the quality of the deliverable

Controlled documents list

A group of indexes that list the current revision status of controlled documents

Customer Recipient of a deliverable resulting from ltBusiness Unitgt processes

Deliverable An output from a specific process expressed as a product or a process

Document change control

Process by which controlled documents are reviewed and approved by authorized personnel at initial and superseding (revised) issues

ISO 9001 A member of the ISO 9000 family of internationally recognized and accepted standards specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide products that meet customer and applicable regulatory requirements and aims to enhance customer satisfaction

Objective evidence Data obtained through observation measurement test or other empirical means that support the existence or verity of something

Management system

A set of interrelated or interacting elements for establishing policy and objectives and for achieving those objectives

Term Description Quality The degree to which a set of inherent characteristics of a product

process or system to fulfill requirements of the organization its customers and other interested parties

Quality management

Coordinated activities for directing and controlling an organization with regard to quality

Quality management system

A management system for directing and controlling an organization with regard to quality Direction and control generally include establishment of the quality policy and quality objectives quality planning quality control quality assurance and quality improvement

Quality manual Document specifying the quality management system of an organization

Quality objective Something sought or aimed for related to quality

Quality plan Documentation specifying which procedures and associated resources are to be applied by whom and when to a specific project product process or contract

Quality policy An organizationrsquos overall business commitments toward quality systems continual improvement and customer satisfaction as formally expressed by top management

Quality record Documentation that bull States results achieved or provides objective evidence of

activities performed in fulfillment of quality requirements bull Is identified by name (as a quality record) in the appropriate

controlled document

Quality system The organizational structure responsibilities procedures processes and resources needed to implement quality management (refer to previous term Quality management)

42 ltBusiness Unitgt Profile

421 ltBusiness Unitgt history ltBusiness Unitgt is a business unit within ltCompanygtrsquos ltSectorgt ltBusiness Unitgtwas established in 1992 and merged with ltanother business unitgt in 1998 The ltBusiness Unitgtfacility includes over 120000 square feet of manufacturing space operates 24 hours a day 7 days a week and employs approximately 900 full-time employees

As a design development and deployment facility of new assembly test technologies ltBusiness Unitgtproduces microprocessor and semiconductor products for the worldwide market The factory is dedicated to the introduction of

new assembly technologies prior to their being transferred to ltCompanygt high-volume manufacturing (HVM) sites

ltBusiness Unitgt does not provide direct servicing to its customers and this is reflected in the reduced scope of ltBusiness Unitgtrsquos ISO 90012000-compliant quality management system and quality manual Likewise owing to the nature of its processes non-CPU (Central Processing Unit) activities and concept qualification (Path Finding) activities fall outside the scope of this quality manual

422 ltBusiness Unitgt vision Interconnecting silicon to the digital world

423 ltBusiness Unitgt mission statement Identify develop and deliver assembly packaging solutions to meet ltCompanygtrsquos business needs

424 ltBusiness Unitgt values ltBusiness Unitgtis guided by the following values

bull Uncompromised integrity and honesty We trust each other employ ltCompanygtrsquos Code of Conduct and disclose issues and risks fully

bull Assume ownership We own the problem and drive resolution and we find the right people to get it resolved

bull Speak with data We support our conclusions with data bull Be disciplined We hold effective meetings are on time and employ

systematic problem-solving methodology bull Open communication We explain what we know when we know it bull Make and meet commitments We base business goals on high-confidence

schedules identify stretch goals to challenge ourselves and do everything within reason to meet those schedules

bull Teamwork We contribute ideas to result in more options and better problem resolution we reallocate resources to maximize organization results and we work as one organization and to one agenda for the common good

bull Safety Safety is owned by everyone We proactively promote a safe and healthy environment

43 Quality Management System Documentation

431 ltBusiness Unitgt quality management system This manual defines the ltBusiness Unitgtquality management system The quality management system consists of ltBusiness Unitgtrsquos quality manual procedural documentation and work instructions quality objectives and quality plans activities practices resources and quality records which together ensure that ltBusiness Unitgtrsquos deliverables conform to the requirements of the organization its customers and other interested parties

432 ltBusiness Unitgt documentation and documentation levels The ltBusiness Unitgtquality management system is documented in sufficient detail to ensure its effective operation and control of processes Procedural coverage varies depending on the type of activity the complexity of processes and their interactions and on the competence of personnel involved in carrying out the activity

The following table shows how ltBusiness Unitgtrsquos quality management system is documented Each level of documentation contains steadily increasing details about ltBusiness Unitgtrsquos quality operations and methods Documents that direct activity affecting ltBusiness Unitgtrsquos quality management system are placed under control

Level Documentation Type Describes

1 ltBusiness Unitgt Quality Manual

ltBusiness Unitgtrsquos quality management system its scope the interaction between the processes of the quality management system and the documented procedures established for the effective operation of that system

2 Procedural documentation

Responsibilities and governing procedures within the ltBusiness Unitgt quality system Samples include the following types of documents bull ltBusiness Unitgt operating policies and

procedures bull Functional group governing procedures

process specifications and business flow diagrams

3 Work instructions Steps to be taken within a specific job function to achieve quality and production plan results Samples include the following types of documents bull Process operational specifications bull Preventive maintenance specifications bull Local desktop procedures (LDCs) bull Best known methods (BKMs) bull Toolkits

433 Quality records ltBusiness Unitgt maintains quality records at each documentation level to demonstrate

bull Conformity to specified requirements bull Suitability adequacy and effective operation of the quality management

system

44 Quality Manual 441 Classification and control

ltBusiness Unitgtrsquos quality manual is classified as ltCompanygt Confidential and is a controlled document Control is exercised by Document Management Information Services (DMIS)

442 Distribution DMIS distributes controlled copies of the current revision of ltBusiness Unitgtrsquos quality manual to individuals and departments on request

Uncontrolled copies of ltBusiness Unitgtrsquos quality manual can be viewed and printed by accessing the following online resources

bull Documentum (WorkSpace SmartSpace Vspec) bull The ltBusiness Unitgt DMIS shared local repository Copies printed using these access modes are uncontrolled reference copies

Individuals with uncontrolled copies must take responsibility for verifying that they are in possession of the current revision of this quality manual They do this by contacting DMIS directly or by checking the controlled documents list on the ltBusiness Unitgt DMIS shared local repository or on the DMIS shared repository on the ltCompanygt intranet

443 Review and revision ltBusiness Unitgt employees are encouraged to propose amendments additions and improvements to this quality manual through their supervisor or manager or directly to the Quality Systems Manager

Maintenance and revision of ltBusiness Unitgtrsquos quality manual are the responsibility of the ltBusiness Unitgt Quality Systems Manager The manual is reviewed at a minimum on an annual basis and as necessary to incorporate changes in business direction and continual improvement activities

444 Approval The ltBusiness Unitgt ISO Management Representative approves the release of ltBusiness Unitgtrsquos quality manual Other approvals may be required at the discretion of designated ltBusiness Unitgt management staff Records of the review and approval processes are maintained

45 Control of Documents ltBusiness Unitgt places documents that direct activity affecting its quality management system under strict approval controlled distribution and change control including to the extent applicable documents of external origin such as standards and customer documents

Authorized personnel review and approve controlled documents for adequacy prior to issue and a quality record is kept of this process When changes are required to existing documents designated functions are provided with pertinent information including recommended improvements and corrective or preventive action implementation upon which to base their review and approval The nature of the change and the current revision status are identified in the controlled document

After approval the relevant version of the document is distributed under controlled conditions to all locations where operations essential to the effective functioning of the quality system are performed Locations may be authorized distribution points electronic terminals or a central or local repository Members of the affected work group receive relevant training when systems processes or procedures are implemented or modified

ltBusiness Unitgt promptly removes obsolete (not current) controlled documents from all points of issue or use or otherwise assures against their unintended use Obsolete controlled documents retained for legal andor knowledge-preservation purposes are suitably identified

ltBusiness Unitgt uses several methods to maintain the current revision status of all ltBusiness Unitgt controlled documents To preclude anyonersquos using obsolete documents DMIS maintains a controlled documents list that is readily accessible to users of the ltBusiness Unitgt DMIS shared local repository and the DMIS shared repository located on ltCompanygtrsquos intranet In addition designated personnel who use non-DMIS controlled documents maintain records of the current revision status of their documents for example local desktop procedures best known methods and toolkits

46 Control of Quality Records ltBusiness Unitgt maintains quality records to provide evidence of conformity to specified requirements and of the effective operation of the quality management system Pertinent quality records from subcontractors are elements of these data

In accordance with ltCompanygt guidelines and procedures ltBusiness Unitgt maintains quality records that

bull Are legible and readily identifiable to the productprocess involved bull Are retrievable bull Are protected against deterioration damage and loss bull Have established retention periods

Retention periods vary from record to record depending on statute or regulation trade practices projected business needs or specific customer requirements For longer storage periods quality records are stored off-site

Each functional work group maintains a master index that identifies records that support and substantiate all ltBusiness Unitgt quality-related activities The index specifies as a minimum the following

bull Name of quality record bull Medium (paper foils microfilm magnetic disk or tape optical disk photograph or a

combination thereof) bull Responsible group ensuring the integrity of the quality record bull Location where the quality record is maintained bull Retention period bull Disposition authority for the quality record

5 Management Responsibility 51 Management Commitment

ltBusiness Unitgt management staff is committed to the development implementation and improvement of ltBusiness Unitgtrsquos quality management system The quality management system rests on the following foundations

bull ltBusiness Unitgt management staff communicates to employees the importance of the quality management system to the continued success and effectiveness of the organization

bull ltBusiness Unitgt management staff and personnel are visibly and actively committed to a total quality system and to its continual improvement

bull ltBusiness Unitgt management staff continually assesses the quality management systemrsquos capability to fulfill customer requirements and expectations

bull ltBusiness Unitgt management staff ensures planning and allocation of necessary resources including the assignment of competent personnel

bull ltBusiness Unitgt management staff defines responsibilities for personnel who perform work and verify activities affecting quality

bull Documented and controlled processes are implemented and maintained bull An effective corrective and preventive action program is implemented and maintained

52 Customer Focus ltBusiness Unitgt management staff with help from other ltCompanygt management teams ensures that customer requirements (ie needs and expectations) are determined converted into specific requirements related to the deliverable and fulfilled with the goal of enhancing customer satisfaction Methods used may include

bull Identifying potential customers bull Customer surveys bull Customer feedback bull Customer requests for product changes bull Market research bull Analysis of competitive products bull Benchmarking

53 Quality Policy 531 ltBusiness Unitgt quality policy

ltBusiness Unitgt is committed to continuous quality improvement of our products processes and people Quality is integrated into all aspects of our business and forms the foundation of customer satisfaction

532 ltCompanygt mission and quality value statements ltBusiness Unitgtrsquos quality policy is the driver for the quality system It is linked to ltBusiness Unitgtrsquos vision mission and values Together they support ltCompanygtrsquos mission statement

Do a great job for our customers employees and stockholders by being the preeminent building block supplier to the worldwide Internet economy

ltBusiness Unitgtrsquos quality policy vision mission and values are aligned with ltCompanygtrsquos value statement on quality

We strive to bull Achieve the highest standards of excellence bull Do the right things right bull Continuously learn develop and improve bull Take pride in our work

533 Communicating the ltBusiness Unitgt quality management system to employees ltBusiness Unitgtrsquos quality policy vision mission and values as well as ltCompanygtrsquos mission and quality value are communicated throughout the organization by

bull Key personnel who are responsible for implementing ltBusiness Unitgtrsquos quality management system

bull Using various media including distribution of controlled documents the ltBusiness Unitgt newsletter bulletin board postings badge cards monthly update meetings (MUMs) quality-related training team briefings and the ltCompanygt intranet

54 Planning 541 Quality objectives

ltBusiness Unitgt management staff establishes measurable quality objectives and related requirements that are consistent with ltBusiness Unitgtrsquos quality policy and communicates them to relevant functions and levels within the organization using among other instruments

bull ltBusiness Unitgt Agenda The annual ltBusiness Unitgt Agenda lists objectives pertaining to the general quality system and continual improvement

bull Management by Planning (MBP) MBP objectives include objectives for increasing organizational effectiveness productivity and employee satisfaction

Other quality objectives include those for product and improving products and processes Together these quality objectives drive the quality management system planning process

542 Quality management system planning ltBusiness Unitgt management staff identifies and plans processes and resources required for the quality system and for achieving quality objectives Elements in the overall quality management system planning process include

bull Planning for the achievement of quality objectives and general quality system planning the results of which are manifested in ltBusiness Unitgtrsquos quality manual

bull Planning of product realization processes and product verification and validation activities

bull Design and development planning bull Planning of monitoring and measurement of products capability of processes

achievement of project objectives and customer satisfaction bull Planning for continual improvement

Quality planning also ensures that adequate and appropriate resources are identified and implemented throughout the organization

The output of the quality management system planning process is documented in quality records Any changes that are introduced into the quality management system are conducted in a controlled manner in order to maintain the integrity of the system

55 Responsibility Authority and Communication 551 ltBusiness Unitgt quality management structure

ltBusiness Unitgt management staff is responsible for defining implementing and maintaining the ltBusiness Unitgt quality system This responsibility is delegated through the organization using structured lines of authority (see organizational chart) The structure

bull Integrates all activities that affect the quality of ltBusiness Unitgt processes and products into a single system

bull Facilitates reliable and continuous control over those activities bull Ensures that appropriate communication processes are established and that

communication takes place regarding the effectiveness of the quality management system

Important Departments identified in shaded boxes fall outside the scope of ltBusiness Unitgtrsquos ISO registration Departments connecting to the ltBusiness Unitgt organization using dashed lines are outside ltBusiness Unitgt but provide support functions

Finance

Director ltBusiness Unitgt

OrganizationalEffectiveness

Programs (OEP)

Assembly TechnologyArchitecture and

Pathfinding

Module Engineering Factory Operations

Roadmap andBusiness Process

Management (RBPM)

Platform Materialsand Enabling

Development (PMED)

Automation Non-CPU Packaging

Design ProcessDevelopment (DPD)

Human Resources Quality and Reliability(QampR)

Quality and ReliabilityEngineering Support

552 Deployment responsibilities of management ltBusiness Unitgt management staff acknowledges its responsibility for deploying ltBusiness Unitgtrsquos quality management system throughout the organization by

bull Defining and documenting ltBusiness Unitgtrsquos quality policy and quality objectives and ensuring that they are communicated and understood within the organization

bull Appointing a management representative with authority to ensure that the quality management system is effectively implemented and maintained

bull Establishing work roles and responsibilities bull Regularly reviewing the status and adequacy of ltBusiness Unitgtrsquos quality

management system bull Communicating to the organization the importance of meeting customer as well

as statutory and regulatory requirements

ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to

bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to

ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product

until the deficiency or the unsatisfactory condition has been corrected

553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below

This person is responsible and accountable for

ltBusiness Unitgt Director

bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual

ltBusiness Unitgt ISO Management Representative

bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff

bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances

bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist

bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program

bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with

updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments

bull Ensuring the promotion of awareness of customer requirements throughout the organization

bull Performing the duties of a management representative as defined in ISO 90012000

56 Management Review 561 Frequency

ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs

562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities

bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement

563 Review outcome The outcome of a review includes actions related to

bull Improvement of the effectiveness of the quality management system and its processes

bull Improvement of deliverables related to requirements bull Resource needs

Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion

6 Resource Management ltBusiness Unitgt determines and provides the resources needed to

bull Implement and maintain the quality management system and continually improve its effectiveness

bull Enhance customer satisfaction

61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies

62 Competence Awareness and Training 621 Commitment to training

ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel

bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations

bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they

contribute to the achievement of ltBusiness Unitgtrsquos quality objectives

This commitment to training extends to newly recruited personnel and personnel transferred to new assignments

622 Identifying competency needs and developing training schedules Each functional work group is responsible for

bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals

bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of

personnel bull Ensuring that training or other actions continue to be appropriate throughout an

individualrsquos tenure in the work group

623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt

Individual functional groups also evaluate their training needs These needs may change because

bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified

624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained

63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including

bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication

technology

Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS

bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product

manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring

equipment

64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment

The following human factors affect the work environment

bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as

ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the

community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment

The following physical factors affect the work environment

bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration

7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels

bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published

bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)

bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established

bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented

bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory

The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process

Path-Finding Definition Discovery Development Deployment

TechnologyTargetSpecification

High-VolumeManufacturing

Certification

TechnologyCertification

Plan ofRecordand

Non-CPU Scope of ISO Certification

71 Planning of Product Realization 711 Creating product-specific quality plans

ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system

In creating product-specific quality plans ltBusiness Unitgt determines

bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to

the deliverable bull Required verification validation monitoring inspection and test activities

specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting

deliverable fulfill requirements

712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan

72 Customer-Related Processes 721 Determination of requirements related to deliverables

ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined

bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences

bull Requirements and technologies not stated by the customer but necessary for specified use or application

bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate

These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt

Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements

722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that

bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements

Review results and action items are maintained

Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including

bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications

bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books

When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes

723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following

bull Product information bull Inquiries bull Order handling bull Customer feedback

73 Design and Development 731 Design and development planning

ltBusiness Unitgt plans and controls design and development of its products Planning activities determine

bull Design and development stages bull Review verification and validation that are appropriate to each design and

development stage bull Responsibilities and authorities for design and development

ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses

732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include

bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development

Qualified personnel review the requirements for adequacy and completeness and resolve any issues

733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of

bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map

The outputs of design and development (baseline) are approved prior to release to ensure that they

bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and

proper use

734 Design and development review At suitable stages individuals involved with product design and development meet to

bull Evaluate the ability of the results of design and development to fulfill requirements

bull Identify any problems and propose necessary actions

735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability

ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained

736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application

ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained

737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained

74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service

741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials

bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers

The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements

The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list

bull A formal assessment process of the supplierrsquos capability to supply products andor services

bull Analysis of data in relation to key parameters for example delivery performance and material rejects

bull Feedback received bull Evaluation at the time of subcontract renewal

Evaluation records and action items arising from the evaluation are maintained

742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include

bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product

release bull Supplier quality management system requirements

ltBusiness Unitgt maintains records of all its purchasing documents

743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements

When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification

75 Production Provision 751 Control of production operations

ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable

bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities

7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing

The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents

7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following

bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)

The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory

7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect

7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications

752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where

bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in

ltBusiness Unitgt validation arrangements of these processes include as applicable

bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation

753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below

7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods

bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process

Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)

The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained

Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity

7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream

Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined

754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable

Property that is lost damaged or does not meet specification is reported to the customer and records are maintained

755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product

Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing

ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling

ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers

76 Control of Monitoring and Measuring Devices 761 Introduction

ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements

ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined

requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage

Monitoring and measuring devices subject to calibration include but are not limited to

bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified

requirements

ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory

762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record

763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits

Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded

764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed

7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED

Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab

7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED

8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities

ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to

bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system

ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products

82 Monitoring and Measurement 821 Customer satisfaction

ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained

822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits

bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt

bull Determine whether the quality management system has been effectively implemented and maintained

bull Help drive continual improvement throughout ltBusiness Unitgt

8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are

bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system

bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work

bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits

In addition to internal audits the manufacturing floor performs self-audits annually or as needed

8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly

The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process

8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities

823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained

Measures of process performance that may be incorporated into various realization processes include the following indicators

bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction

824 Monitoring and measurement of deliverables

At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable

83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained

831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A

DRB is required when routine dispositioning procedures do not specify the appropriate disposition

832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division

84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to

bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities

85 Improvement 851 Continual improvement

ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system

852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed

Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are

bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests

(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)

853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR

854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions

855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded

856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems

bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate

9 Revision History

Rev Date Description Initiator

08 101298 Renew spec without content changes ltNamegt

09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting

ltNamegt

10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab

ltNamegt

11 52699 CN ndash Clarify when a DRB should not occur ltNamegt

12 021400 CN ndash Rewrite ltNamegt

13 101300 Complete rewrite using new template to comply with ISO 90012000

ltNamegt

10 Appendices 101 Key Organizational Responsibilities

The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix

Important

bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative

bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions

Organization Focus Areas

Roadmap and Business Process Management (RBPM)

bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps

Design Process Development (DPD)

bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes

Platform Materials and Enabling Development (PMED)

bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors

Module Engineering bull Process Engineering bull Process Change Control Board

Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations

Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics

Organizational Effectiveness Programs

bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)

Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation

Quality and Reliability (QampR)

bull Platform and Enabling Quality and Reliability Engineering (QRE)

bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering

Quality and Reliability Engineering Support

bull Product reliability stress bull Preventive maintenance and calibration of equipment and

Product Engineering

bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board

Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)

bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support

and monitoring equipment

10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix

ISO Clause ltBusiness Unitgt Quality Manual

Section lowastlowastlowastlowast

12 Application 421 551 7

4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44

423 Control of documents 432 44 45 46

424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855

5 Management responsibility 5 51 Management commitment 51 553 56 6 101

52 Customer focus 52 72

53 Quality policy 53 552 561

54 Planning 54 541 Quality objectives 541 542

542 Quality management system planning 46 542 6 71 731 81 851

55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56

101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856

lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause

563 Review output 563 46

6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62

621 General 51 61 62

622 Competence awareness and training 46 62

63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735

736 81

72 Customer-related processes 72 721 Determination of requirements related to

the product

52 721

722 Review of requirements related to the product

46 722

723 Customer communication 723 853

73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75

734 Design and development review 46 734

735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development

changes

46 737

74 Purchasing 74 741 Purchasing process 46 741 84

742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75

751 Control of production and service provision

752 Validation of processes for production and service provision

46 623 752

753 Identification and traceability 46 753 83

754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83

8 Measurement analysis and improvement 8 81 General 542 71 81 82

82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853

822 Internal audit 46 562 822 84 851

823 Monitoring and measurement of processes

46 823 84

824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84

84 Analysis of data 562 741 821 8223 823 824 83 84

85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851

852 Corrective action 46 764 85

853 Preventive action 46 85

10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation

Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections

Sec QM Section Title Quality Management System Documentation

1 Purpose

2 Scope

4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt

Profile NA

99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and

Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual

99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements

45 Control of Documents

99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents

99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications

99-9999 Departmental Document Control Policies and Procedures

46 Control of Quality Records

99-9999 Virtual Factory Quality Records Retention PoliciesProcedures

5 Management Responsibility 51 Management

Commitment 99-9999 Departmental Document Control Policies and

Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning

55 Responsibility Authority and Communication

99-9999 ltBusiness Unitgt Quality Manual

56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure

6 Resource Management 61 Assignment of

Personnel

62 Competence Awareness and Training

99-9999 Training Guidelines and Procedures for ltBusiness Unitgt

New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook

Office Safety Handbook

7 Product Realization 71 Planning of Product

Realization

72 Customer-Related Processes

99-9999 Change Management Specification Plan It Manual

73 Design and Development

99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document

(PDRD) Process Applicable design rules Applicable library standards

74 Purchasing ltBusiness Unitgt Materials Desktop Procedures

75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention

PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls

Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and

FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol

Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-

HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits

76 Control of Monitoring and Measuring Devices

99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing

Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications

8 Measurement Analysis and Improvement 81 Planning Monitoring

Measurement and Improvement Activities

82 Monitoring and Measurement

99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual

Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual

Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action

Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report

(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review

Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA

Minimum Lot Acceptance Inspections Requirements and Procedure

99-9999 Quality System Auditing Policy 83 Control of

Nonconforming Product

99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-

HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review

Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures

99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories

99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures

99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure

Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs

10 Appendices 104 Abbreviations

ADC Arizona Distribution Center

AR Action Request

ltBusiness Unitgt

ATPO Assembly Test Process Orders

BKM Best known method (work instruction)

BOM Bill of materials

BPS Basic product specifications

CAT Chandler Assembly Test

CCB Change Control Board

CPU Central Processing Unit

CQIR Customer Quality Incident Report

DMIS Document Management Information Services

DRB Disposition Review Board

EACI External Administrative Customers Issue

EHS Environmental Health and Safety

ERSA Employee Relations Self-Assessment

FACR Functional Analysis Correlation Request

FPO Finish Process Order

HVM High-Volume Manufacturing

ITR Inspection Trouble Report (also known as Internal Trouble Report)

ISO International Organization for Standardization

LDC Local desktop control (work instruction)

MampTE Measurement and Test Equipment

MBP Management by Planning

MRB Material Review Board

MTS Module Target Specifications

MUM Monthly Update Meeting

OSET Online Summary of Electrical Test

PCCB Process Change Control Board

PDRD Package Design Requirements Document

POR Plan of Record

PRD Product Requirements Document

PTR Process Trouble Report

PPV PC Platform Validation

QampR Quality and Reliability

RFC Response Flow Checklist

SLI Substrate Lot Identifier

SMS Site Materials and Services

SPC Statistical process control

SPEED System Product Engineering ECO Database

SSP Supplier Support Program

STC Simultaneous Technical Certification

TAP Technology Architecture Plan

TCCB Test Change Control Board

TEI Temporary Engineering Instruction

TMG Technology Manufacturing Group

TPS Technology Performance Specification

TTS Technology Target Specification

VDA Vendor Design Approval

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions


421 ltBusiness Unitgt history

422 ltBusiness Unitgt vision

423 ltBusiness Unitgt mission statement

424 ltBusiness Unitgt values


431 ltBusiness Unitgt quality management system

432 ltBusiness Unitgt documentation and documentation levels

433 Quality records

44 Quality Manual

441 Classification and control

442 Distribution

443 Review and revision

444 Approval



5 Management Responsibility

51 Management Commitment

52 Customer Focus

53 Quality Policy

531 ltBusiness Unitgt quality policy

532 ltCompanygt mission and quality value statements

533 Communicating the ltBusiness Unitgt quality management system to employees

54 Planning

541 Quality objectives

542 Quality management system planning


551 ltBusiness Unitgt quality management structure

Figure Quality Management Structure

552 Deployment responsibilities of management

553 Personnel responsible for quality implementation

56 Management Review

561 Frequency

562 Review items

563 Review outcome

6 Resource Management

61 Assignment of Personnel


621 Commitment to training

622 Identifying competency needs and developing training schedules

623 Technical training and evaluation

624 Training records

63 Infrastructure

64 Work Environment

7 Product Realization

71 Planning of Product Realization

711 Creating product-specific quality plans

712 Quality plan documentation


721 Determination of requirements related to deliverables

722Review of requirements related to deliverables

723 Customer communication


731 Design and development planning

732 Design and development inputs

733 Design and development outputs

734 Design and development review

735 Design and development verification

736 Design and development validation

737 Control of design and development changes

74 Purchasing

741 Purchasing process

742 Purchasing information

743 Verification of purchased product

75 Production Provision

751 Control of production operations

7511 Control of processes and equipment

7512 Process sequence and recipes

7513 Process change controlprocess improvement

7514 Statistical process control

752 Validation of processes for production

753 Identification and traceability

7531 Identification and traceability control

7532Monitoring and measurement status

754 Customer property

755 Preservation of product


761 Introduction

762 Calibration safeguards identification status and records

763 Calibration methods

764 Corrective action

7641 Out-of-tolerance equipment for userowner and calibrating departments

7642 Overdue equipment for userowner and calibrating departments

8 Measurement Analysis and Improvement

81 Planning Monitoring Measurement and Improvement Activities


821 Customer satisfaction

822 Internal and external audits

8221 Quality audit implementation

8222 Audit results follow-up and records

8223 Continual improvement



83 Control of Nonconforming Product

831 Disposition Review Board

832 Material Review Board

84 Analysis of Data

85 Improvement


852 Corrective and preventive actions

853 Customer feedback system

854 Corrective action tracking

855 Correctivepreventive action implementation

856 Correctivepreventive action escalation

9 Revision History

10 Appendices

101 Key Organizational Responsibilities

102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix

103 ltBusiness Unitgt Quality ManualQuality Management System Documentation Matrix

104 Abbreviations

Table of Contents 1 Purpose 5

2 Scope 5

3 Applicable Documents 5

4 General 6

41 Definitions 6 42 ltBusiness Unitgt Profile 7

421 ltBusiness Unitgt history 7 422 ltBusiness Unitgt vision 8 423 ltBusiness Unitgt mission statement 8 424 ltBusiness Unitgt values 8

43 Quality Management System Documentation 9 431 ltBusiness Unitgt quality management system 9 432 ltBusiness Unitgt documentation and documentation levels 9 433 Quality records 10

44 Quality Manual 10 441 Classification and control 10 442 Distribution 10 443 Review and revision 11 444 Approval 11

45 Control of Documents 11 46 Control of Quality Records 12

5 Management Responsibility 13

51 Management Commitment 13 52 Customer Focus 13 53 Quality Policy 14

531 ltBusiness Unitgt quality policy 14 532 ltCompanygt mission and quality value statements 14 533 Communicating the ltBusiness Unitgt quality management system to employees 14

54 Planning 14 541 Quality objectives 14 542 Quality management system planning 15

55 Responsibility Authority and Communication 15 551 ltBusiness Unitgt quality management structure 15 552 Deployment responsibilities of management 16 553 Personnel responsible for quality implementation 18

56 Management Review 18 561 Frequency 18 562 Review items 19 563 Review outcome 19

10 Appendices 40

Controlled document

Management system

Quality management

controlled document

system

Finance

Programs (OEP)

Pathfinding

Management (RBPM)

Development (PMED)

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

10 Appendices 40

Controlled document

Management system

Quality management

controlled document

system

Finance

Programs (OEP)

Pathfinding

Management (RBPM)

Development (PMED)

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

10 Appendices 40

Controlled document

Management system

Quality management

controlled document

system

Finance

Programs (OEP)

Pathfinding

Management (RBPM)

Development (PMED)

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

Controlled document

Management system

Quality management

controlled document

system

Finance

Programs (OEP)

Pathfinding

Management (RBPM)

Development (PMED)

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

Controlled document

Management system

Quality management

controlled document

system

Finance

Programs (OEP)

Pathfinding

Management (RBPM)

Development (PMED)

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

Quality management

controlled document

system

Finance

Programs (OEP)

Pathfinding

Management (RBPM)

Development (PMED)

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

system

Finance

Programs (OEP)

Pathfinding

Management (RBPM)

Development (PMED)

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

system

Finance

Programs (OEP)

Pathfinding

Management (RBPM)

Development (PMED)

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

system

Finance

Programs (OEP)

Pathfinding

Management (RBPM)

Development (PMED)

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

Finance

Programs (OEP)

Pathfinding

Management (RBPM)

Development (PMED)

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

Finance

Programs (OEP)

Pathfinding

Management (RBPM)

Development (PMED)

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

Finance

Programs (OEP)

Pathfinding

Management (RBPM)

Development (PMED)

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

Finance

Programs (OEP)

Pathfinding

Management (RBPM)

Development (PMED)

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

Finance

Programs (OEP)

Pathfinding

Management (RBPM)

Development (PMED)

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

Finance

Programs (OEP)

Pathfinding

Management (RBPM)

Development (PMED)

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

technology

equipment

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

Certification

Plan ofRecordand

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

proper use

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

requirements

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

9 Revision History

ltNamegt

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

Important

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

Product Engineering

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

621 General 51 61 62

736 81

the product

52 721

46 722

changes

46 737

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

46 623 752

822 Internal audit 46 562 822 84 851

46 823 84

84 Analysis of data 562 741 821 8223 823 824 83 84

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

1 Purpose

2 Scope

Profile NA

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

Personnel

Realization

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

AR Action Request

ltBusiness Unitgt

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

POR Plan of Record

VF Virtual factory

Title Page

Contents

1 Purpose

2 Scope

4 General

41 Definitions









433 Quality records

44 Quality Manual


442 Distribution


444 Approval





52 Customer Focus

53 Quality Policy




54 Planning









561 Frequency

562 Review items

563 Review outcome








63 Infrastructure

64 Work Environment

















74 Purchasing

















761 Introduction



















84 Analysis of Data

85 Improvement







9 Revision History

10 Appendices




104 Abbreviations

Education

Sample q ma1