Moderation – is a Facilitation Technique

Workshop Norms Should Be Set

• Being on time and sticking to timelines is important and we agree to adhere to these

• Only one conversation will take place at a time

• Only one person will talk at one time

• Every participants point of view is important and will be heard

• Active participation from all is essential

Session I: Expectation Mapping

Put one POINT on one card

Put one POINT on one card

Not more than three lines on one

card

Not more than three lines on one

card

Write a legible & understandable

point

Write a legible & understandable

point

Session II: Moderation - a Facilitation Technique

Objective: Clarity of terminologies, roles, Dos and Don’ts

Session II: Moderation – A definition for this training

Moderation

A process applied when working with groups

Enabling an environment of openness and trust

Applying visualization techniques ensuring transparency and focus

People start working towards their objectives/goals

Session II: Basic Moderation skills

Listening

Questioning Conflict Handling

Using Feedback

Language & Communication

Neutral+EGO

Session II: The Role of the Moderator

Her/His Function is:

Providing clear instructions on processes adopted

Steering of the group work

Handling the processes of Group Dynamics

Constant evaluation and monitoring of group processes

Session II: The Role of the Moderator

Empathetic (ability to see the situation as the other sees it)Flexibility, versatility, (ability to switch gears as required)Objective/neutral (no vested interest in one solution over another)Self knowledge and awareness (strengths, weaknesses, ego, etc.)Handle Group and interpersonal dynamicsEncourage open communication

Session II: The Role of the Moderator

Questioning (as opposed to telling) skills

- asking questions that will lead to insight

- asking provocative questions using problems, questions, tools and other means stimulating the mind to learn.

- not providing answers to the participants

Session II: The Role of the Moderator

Observation skills- notices patterns in group

interaction and brings it up to the group for exploration.

- ‘hears’ what is NOT said as well as what is

- organization skills- observes and listens for

opportunities of learning

Session II: Basics of Moderation

Accept people as they are.

Have patience. Work at their pace.

Have faith in the capabilities of the people.

Ask open-ended questions.

Provide options when open-ended questions do not work

Allow people to decide for themselves.

Session II: Basics of Moderation

Never be in a hurry.

Do not be harsh or rough.

Avoid getting angry.

It’s a no-no to give suggestions.