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Starting Small – Growing your
engagement strategy Heulwen Blackmore
CSSIW
About Us
VisionWe put people’s experiences of social care and social services at the heart of our work
PrioritiesKeeping people safe – we register, inspect, tackle poor performanceGood quality care – we help drive improvement
Gap – what we want to grow ….The voice of service users and carers at all levels
About Us- the activities
• Register “settings” and services• Inspect• Review and evaluate social services• Enforce the law • Provide advice to inform policy making
Why engage?
• To give information• To get feedback• To lever in positive change• Stop making assumptions• Makes sound financial sense• Reduces the fear factor
Making a Start•Identify stakeholders
•Identify opportunities
•Do I write a strategy now?
•Fear – getting it wrong versus the comfort of standing still …….
Our Stakeholders
Let’s start mapping
People at the heart of our Work
A shift in thinking, away from the professional gift model, which locates all power and expertise with the professional services, towards the citizenship model where the individual is seen as the expert regarding their own needs.
freedom and flexibility of support tailored around the needs and wishes of individual.
Shifting power to people, so they are in control of their own health & social care
Our ApproachStakeholder mappingExisting networksFocus Groups Questionnaires1-2-1 interviewsYou said, we did
Mental Health Adult Learning Disabilities
OlderPeople
Children and Young People
Carers Service Providers
The benefits
• Credibility • Public Assurance• Quality information gathered• Develop networks for future
engagement• Influenced format for Annual Report
09-10 • Influenced learning & development• Influenced modernisation of CSSIW
The barriers
•Expertise•Confidence•Resources•Will?????????????????
What next?
• Engagement strategy – 6 month active consultation
• Programme of engagements with interest groups
• Three year plan• Follow through on commitments from
engagements • Eg DVD for service users, by service users• Local reference groups/ shared resource
The way we do things here ……
Any questions?