Staying connected _reduce_the_risk_of_email_and_black_berry_downtime__presentation_[1]

Staying connected: Reduce the risk of email and BlackBerry® downtime

Bill VenteicherSaaS Account Manager

Applications Business Process Consulting Infrastructure Support2

Agenda

• Email is Critical To Your Business

• Email is Fragile and Prone to Downtime

• Leading Causes of Email Failure in Enterprise Email Systems

• Consequences of Email Downtime

• Protecting Email with SaaS Solutions

• Dell EMS Email Continuity and BlackBerry Continuity

Staying connected: Reduce the risk of email & BlackBerry® downtime


Email is critical to your business

And one of the most commonly used business applications worldwide

• BlackBerry is increasingly being used as the preferred mobile medium.4

• Email is the primary communication channel for sales, customer support & business communications

• Email is considered by state and federal courts as a business record

75%Of most companies’ IP is in email messages &

attachments¹

68%Projected growth

rate for email between 2008 –

2012 3

5 min.Downtime/year employees find

acceptable 2

1 ESG, “Unlocking True Power of Enterprise Message Management”, September, 2005.2 Osterman Research, 2007, Survey commissioned by Dell MessageOne.3 Michael D. Osterman, Osterman Research, June 2008.4 http://techcrunchies.com/use-of-blackberry-for-internet-access/


Businesses rely on BlackBerry®

For staying connected in a mobile and global market place

• 83% check email on vacation

• 59% check email the second it

arrives

• 59% check email in bed

According to respondents who use BlackBerry devices:

So what do you do if both email and the BES server go down?

1“BlackBerry Statistics” by M. Carrasco, WIRED 2007.


Email availability is a necessity

…and a serious challenge for many CIOs, IT & staff

Challenges of Email Management• Providing high availability• Helping eliminate email downtime• Providing wireless access /

availability• Scalability costs & capabilities• Staffing costs• Email storage


Despite heavy investmentEmail still fails

Companies face a 72% likelihood of an email outage in the next year

42% of outages last more than 24 hours

86% of all outages last more than two hours

Source: Dell MessageOne EMS Activation Data, 2008.

Businesses face a 72% chance of an email outage in the next 12 months.*

The Risk of Email Outages Remain Common

41%

23%

18%

11%

7%

Storage/Database

Hardware

Internet/Connectivity

Exchange/Active Directory

Data Center/Infrastructure


What’s the impact?

Email outages place your company at risk

• Inability to conduct business as usual

• Key employees lose the ability to send/receive email via BlackBerry

• Loss of productivity

• Data loss

• Compliance / regulatory risks

1 Why Email Fails: Dell MessageOne Survey of Email Outages, 2008.

Why does email fail?


#1: Local infrastructure outages

Are commonplace and responsible for the majority of email outages

Common Causes:

• Human error - construction work destroyed fiber lines causing an extended network outage

• Data center power outage

• Cold weather caused pipes to burst and flood a 5th floor data center

• Network downtime – in itself contributes to 11% of all email outages²

Sources 1,2: Why Email Fails: Dell MessageOne Survey of Email Outages, 2008.

Infrastructure failure accounts for 41% of all email outages¹


#2: Hardware failure

A wide array of hardware / server-related failures contribute to outages

• Includes servers, drives, cables, RAM, cache, etc.

• Outages occur even when customers build highly redundant servers

• Other common causes:- RAM defect corrupting database

- Catastrophic drive failure knocking out server OS

- Power/UPS/HVAC failure taking down server

- Logic board defect causing clusters to fail to communicate


Hardware failure accounts for 23% of all email outages¹

Applications Business Process Consulting Infrastructure Support

#3: Exchange / AD corruption

Represents significant risk to your email environment

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Common Causes:• System complexity

• Configuration errors / software corruption

• Directory failures / directory corruption

• Migrations, faulty patches, upgrades

• Viruses, worms and malware

A national financial services firm lost approximately $6 million from a virus-related email outage; and their financial planners lost access to their email calendar, used to track customer appointments.


Exchange/Active Directory accounts for 23% of all email outages¹

Poster source: http://www.microsoft.com/downloads/details.aspx?FamilyID=FDCDF6E5-DE47-4B58-8086-282101BCDDE9&displaylang=en


Few companies can respond when email fails

Email outages – Tier one RTO vs. actual company averages

2.0 Hours

32.0 Hours

Tier 1 RTO Average “Real-World”Downtime per Incident

Data loss windows begin with the last good backup and end when the organization is

back online.


Common solutions for high availabilityAre on-premise, expensive, and don’t prevent against downtime and data loss

Clustering• Fastest failover, but doesn’t ensure

High Availability

• Expensive and complex to set up and maintain

• Doesn’t protect against power outages, network or local infrastructure

Replication Log Shipping

• Complex and expensive

• Require 2X the hardware, and additional software, staffing and maintenance

• Does not cover all outage scenarios

• Creates enormous data stores

• Complex and expensive to set up and maintain

• Replicates configuration errors across your environment

Microsoft Exchange 2007• Provides HA options but not complete

protection, in 3 options:− LCR: Doesn’t protect against server

failures− CCR: No manual failover; uses same AD

site − SCR: possible data loss; failover can take

longer than 30 min.• Provides HA primarily through log

shipping and clustering.


High Availability: Exchange 2010

Exchange 2010 DAG will not completely protect your email from downtime

Database Availability Group (DAG)New in Exchange 2010:

• Database can be replicated to up to 16 servers.

• Utilizes log shipping and Microsoft clustering.

Potential Concerns:• 100% Exchange based solution

• Significant increase in database size and associated

• storage costs

• Windows 2008 Enterprise CALS like required for Windows

• Clustering functionality

• Maintenance and consistency of configuration


Dell recommends:

A solution that provides these key capabilities, at a low TCO

Effectively eliminate email downtime• Failover in minutes• Failover for planned or unplanned events• Failover by mailbox, server, location or storage group

Help eliminate email data loss

• Regardless of status of local infrastructure, staff,

Active Directory® services

• Can restore email after a primary system outage easily

Protect wireless device communications• Protect BlackBerry® device availability if your environment or

BES server becomes unavailable

Deploy in as little as a day and expand as needed• Priced to provide a predictable cost structure

Protecting email: Best practices for a high availability solution at a low TCO


Email Continuity: Low risk, low TCO

Helps ensure email is available and no email is ever lost

Email Continuity Services Benefit You:• Inexpensive – paid for as a monthly subscription

• Removes dependencies on local infrastructure

• Removes dependencies on BES server

• Does not require additional IT staff

• Email restored in minutes not hours or days

• Outages are virtually invisible to end users

Email continuity helps keep your email available during an outage even if your physical facilities, servers, software, connectivity or IT staff are

unavailable.


Delivery model: On-Site or SaaS?

What are the benefits of using SaaS or ‘cloud-based’ services?

• Does not require on-site service – can be managed remotely

• Not dependent on local infrastructure or staff• No single points of failure• Geographically redundant• Quick deployment• Virtually infinitely expandable yet easily managed• Reduces IT complexity

Key Benefits of SaaS Email Continuity Solution


SaaS: A less expensive paradigmFor deployment, management, maintenance, and staffing

Clustering Replication

LogShipping

Email Continuity

Cost $$$ $$$$ $$$$ $

Recovery Time (minutes) 0 60-120 60-120 1

Requires dedicated IT staff

Yes Yes Yes No

Susceptible to failures that effect primary

environmentYes Yes Yes No

Susceptible to worms / viruses

Yes Yes Yes No

On-Premise solution SaaS

1ComputerWorld, Getting “SaaSy” with IT Systems Management, July 2008

Companies using SaaS solutions say, “They enjoy the scalability and rapid deployment – often hours instead of months – that SaaS solutions can offer.” - ComputerWorld, Getting SaaSy with IT Systems Management


Sample TCO calculationExample: 5,000 person business On-Premise vs. SaaS

CAT CODE Description One-time CostAnnual

Recurring Cost

HW/SWSecondary Hardware (5 Exchange Servers, 1 Active Directory, 1

backup drive) $35,000

SW Secondary Site Software (Exchange, win) $30,000

HW/SW Secondary Site switches, cross connects, hub, etc. $8,000

SW Replication Software $30,000 $ 6,000

HW/SW Server + BlackBerry software $10,000

HOTSITE Secondary site 1/2 rack, Secondary site electrical cost $25,000

HOTSITE Secondary site Bandwidth -- $10,000

BACKUP Secondary Site Backup (drive, software, tapes) $15,000 $5,200

STAFF Implementation - 3 months 1 FTE $30,000

STAFF Testing, Administration, Support -- $90,000

Project Safety Buffer (15%) $23,700 $ $20,430

Total One-Time Costs $181,700

Annual Recurring Costs $156,630

3-year TCO $651,590

Annual Average Cost $217,197

Dell Email Management services:Stay connected if email fails

Email ContinuityBlackBerry® Continuity


Dell software as a service market acceptanceMore than 10,000 companies depend on Dell SaaS to simplify IT

Award-winning on-demand servicesdelivered from aglobal network oftop-tier data centers

Over 10,000customers and6,000,000 usersdepend onDell SaaS services

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Dell Email Management Services (EMS)The comprehensive SaaS platform for email management

Dell Global Data Center Network

A standby email system that helps ensure that you never lose access to email, restores lost email after a primary system outage and

protects BlackBerry® users during primary system email outages.

EMS Email Continuity™

Comprehensive email archiving, policy management, near sub-second

search, and storage management.

EMS Email Archive™

Designed to automatically eliminate spam, viruses, and unwanted content from your email environment.

EMS Email Security™


Dell Email Management ServicesEMS Email ContinuityQuickly switch to a standby email system if your primary fails

If something happens to your physical facilities, servers, software, network connectivity or even IT staff, you can activate EMS to ensure availability of email service and preservation of data.

Minimize RTO and RPO

Seamless continuity

Fully synchronized

Quick recovery

Helps lower TCO

Can be activated in minutes, helps ensure messages are never lost, makes primary email system outages virtually invisible.

Microsoft® Office Outlook® and BlackBerry® devices can continue to work even though Microsoft Exchange® is down.

Automatically synchronizes contacts, calendars, & distribution lists.

Automatically restores sent and received email back to the primarysystem with forensic information intact – no data-loss windows.

Near zero maintenance, deploys in as little as a day, predictable monthly costs.

Key Benefits:

Value Proposition:

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EMS BlackBerry® continuityHelp keep your most important users if BlackBerry® Enterprise Server (BES) goes down

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Designed to provide:• Tight integration with EMS Email Continuity service, BES

server, and Exchange servers

• Automatic activation of software on each affected device allowing email services to continue without Exchange, BES, AD, or RIM

• Best available method of communication when activated (BES’ MDS, RIM’s BIS, Carrier’s TCP

Benefits:• Seamless end-user experience – continue using your

BlackBerry device with virtually no interruption

• Send and receive email via your BlackBerry device even if your BES server is down

• No deployment hassle for the end user


Overcoming IT limitations…and mother nature

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The Challenge

A California-based REIT with limited IT staff needed a way to provide BlackBerry email service in the event of a earthquake or power outage.

The IT department had 1 site and limited resources.

There was no option for redundant BES’; they needed BES independence.

The solution needed to be easy for non-technical end users

The Solution

EMS Email Continuity and BlackBerry Continuity provided a low cost email continuity and BlackBerry continuity in the event of a power outage or other full site failure.

Benefits• Low cost deployment• No additional IT staff to manage the continuity solution• Email high availability

EMS Email Continuity with BlackBerry

Continuity

Customer Profile

Easy to activate,seamless to end users.

California-based Real Estate Investment Trust


Staying connected in a global world

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EMS Email Continuity

Customer Profile

Easy to activate,seamless to end users.

Top six global accounting firm

The Challenge

A global accounting firm that employs over 7,000 in 50 offices around the world that had experienced a costly global email outage.

Needed a solution that would help eliminate email downtime.

Realized traditional replication solutions would not protect against the all types of outages.

The Solution

SaaS-based email continuity effectively eliminates email downtime

Protects against data corruptions, Active Directory corruptions,

Windows viruses

Complements Exchange 2007 implementations.

Benefits• Low cost deployment

• No additional IT staff to manage the continuity solution

• Email high availability

Thank You!For more information contact:[email protected]/modularservices

Education

Staying connected _reduce_the_risk_of_email_and_black_berry_downtime__presentation_[1]