Supporting Staff During Difficult Times

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Welcome to Today’s Webinar:

‘Supporting Staff During Difficult Times’.

The webinar will begin promptly at 1pm and last approximately 45 minutes.

The webinar will be delivered by Tracy Gee. Tracy has worked for PNE for over 20 years,

and spent many of those years designing and delivering training and as a coach and

assessor to managers in the voluntary sector.



Tracy Gee

Supporting Staff During Difficult Times

Supporting Staff During Difficult Times



Today’s session

• Changing environments• Impact on staff• What you can do as a manager• Key management skills• Sources of support



Changing Environment

Finance

Economics

Public Funding

Grants

Commissioning

Unemployment



Changing Environment

Read more: http://www.dailymail.co.uk/travel/article-2131547/Italian-museum-burning-art-protest-brutal-funding-cuts.html#ixzz1sTfr4uRV



What does this mean for you as a manager?



How might your staff feel?



What about you?



The Change Curve

Denial

Shock Anger

Resignation

Commitment

TIME

MO

RA

LE/P

ER

FO

RM

AN

CE

Acceptance



So what can you do?



Take stock...



Managing Key Messages...

• Communicate clearly• Choose the format• Say it how it is• Choose your timing carefully• Be consistent• Keep people up to date



Maintaining morale and motivation



Focus on the now

• Concentrate on what you can do• What are the current priorities?• Revisit current plans• Reinforce team and individual objectives

Lead by Example



Ignite the spark

Encourage the team

Look for new opportunities & markets

Share ideas

Celebrate successes together



Dealing with Negativity



Look at CPD!

What are the options?



Being there...

...and listening



What skills do you need?

• Planning and goal-setting• Communication• Listening• Motivation• Problem solving• Negotiation• Managing Expectations



Support for you?

• Sector bodies or membership organisations• Management Institutions eg CMI, ILM• Professional helpline• Your line manager• HR professional• ACAS



Top Tips

• Treat people as human beings• Communicate openly and effectively• Be clear and consistent• Be honest about the situation • Don’t pre-judge an issue or someone’s reaction• Be seen to be firm, fair and consistent – to show that

everyone is being treated the same



Top Tips (cont..)

• Listen with your eyes and ears• Be positive and constructive – Look to the future• Keep everyone focussed• Engage the team in generating ideas• Happen to the situation rather than having the

situation happen to you• Celebrate success



Thank you for participating!

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This month only you can purchase the Personal and Professional Development online course for £15.

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Supporting Staff During Difficult Times