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The use of an academic library’s discovery layer: An ethnographic approach By Lizzie Sparrow A 2013 dissertation for the MA in Library & Information Studies at UCL

The Use of an Academic Library's Discovery Layer: An ethnographic approach - Lizzie Sparrow

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The use of an academic library’s discovery layer:

An ethnographic approach

By Lizzie Sparrow

A 2013 dissertation for the MA in Library & Information Studies at UCL

Observation Interview Questionnaire

1. Participant recruitment

2. Search terms

3. Faceted searching

Historic Collections

Other Reading RoomsCatalogue Hall

?

?

?

?

?

?Literary journeys -- Great Britain

Facets?Where?

What do they do?

Location, location, location

ETHNOGRAPHY

Time consuming

BUT real in-depth insight into users’ experience

DISCOVERY LAYERS

Users’ information needs are all different

DISCOVERY LAYERS

Users’ information needs are all different

Users’ search strategies are all different

DISCOVERY LAYERS

Users’ information needs are all different

Users’ search strategies are all different

Users’ ideal discovery layers are all different

DISCOVERY LAYERS

Consider range of search strategies

Don’t assume users notice or understand features

Provide point of need advice

Any Questions?

Lizzie [email protected]

@library_lizzie