Thriving in a Global Organization

WELCOME TO:

Thriving in a Global Organization

Russell Harlow

© Transnational Management Associates Ltd. All Rights Reserved. 2

The 21st century organization

Networked

Global

Diverse

Virtual


What is shaping your environment?

Volatility

Very rapid rates of change

V Uncertainty

High unpredictability

U Complexity

Many powerful forces

interacting

C Ambiguity

High levels of paradox and

confusion

A

Global Context


The 3 focus areas


Initiative and self-direction

• Define, prioritize and complete tasks

without direct supervision

• Check and clarify roles and

resources

• Make an impact by taking the

initiative to create a virtual

‘presence’


Likable

Trust-worthy

Valuable

A virtual presence

How do you create and

maintain a good virtual

presence?

Memorable


Valuable

Trust-worthy

Memorable

A virtual presence

Qualities that generate trust

accessibility, cultural intelligence

Attitudes that are likeable

helpful, respectful

Actions that bring you to mind

over deliver, be positive

Attributes that make you valuable

real expertise, quality connections

Likeable


Social and cross-cultural skills

• Interact effectively with colleagues

at different levels and from different

cultures

• Maintain a virtual network of people

who help to get things done

• Manage cultural conflicts and

misperceptions


Virtual distance and cultural differences can trigger a downward communication and relationship spiral

• Misunderstanding

• Mistrust of intentions

• Increased tension

• Conflict

• Breakdown

Managing conflict at a distance


Different cultural styles | communication

“ EXPLICIT IMPLICIT

“Meaning is on the surface. We mean what we say and say what we mean.”

“Meaning is below the surface. We may imply what we mean

and not tell you directly.”

Reduce to basics

Reveal complete thought process and context”

SIMPLE COMPLEX


Flexibility and Adaptability

• Respond positively to changing

structures, roles and responsibilities

• Adapt to unexpected pressures

• Deal effectively with conflicting

priorities


Conflicting priorities

Saying „no‟ without

saying „no‟


Managing conflict strategies

• Diagnose why the conflict has happened:” be curious rather than furious !”

• Ask questions to uncover the „hidden‟ competing priorities

• Keep an open mind: in a VUCA world the “bigger picture” is fuzzier

• Try to transform the conflict from a threat to a collaborative problem solving opportunity.


Contact us at [email protected]

Get in touch!

Please visit our website

www.tmaworld.com

TMA World is a leader in developing talent for the global workplace.

mailto:[email protected]


TMA World is a leader in developing talent for the global workplace. Across 50 countries we apply a blend of experiential workshops and e-learning methodologies to enable individuals at all levels to lead and collaborate across distances and difference:

Develop leaders - who possess appropriate global mindsets and competencies

Engage global teams - to collaborate seamlessly and support international growth

Achieve consistency - across cultures, methodologies and management

Harmonize cross-border relationships - both internally and externally

Unify your people - to enable the free flow of ideas and skills globally

To find out more about how we can help you address your learning and development challenges, please contact us at [email protected] or visit our website www.tmaworld.com

London New York San Francisco Hong Kong Singapore Bangalore Moscow


TMA World Publications

Written by Terence Brake, President, TMA World-Americas

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The Global Leader: Critical Factors For Creating The World Class Organization

Globalization may have become a cliché, but that doesn‟t make it any less real or any easier to achieve and sustain. Global competitiveness requires continuous attention to core capabilities. „The Global Leader‟ addresses one of the most critical capabilities needed for winning in this new business environment: a company‟s ability to develop global leaders throughout its organization.

Managing Globally

„Managing Globally‟ is a practical, self-help guide to help you develop key management skills for working with other cultures. Packed with essential tips and advice you will learn how to adapt to different working practices, from overcoming language barriers, making presentations and carrying out negotiations to working in global teams and managing conflict.

Manager's Handbook

A comprehensive guide to learning key management skills, understanding core business concepts, and planning a successful career, „Manager's Handbook‟ is both an introduction for new managers and an up-to-date reference for experienced managers and those working in new businesses.

THE FUTURE OF VIRTUAL TEAMWORK & COLLABORATION

The work revolution is here and now! This blog builds on the work of my new book - Where in the World is My Team? by discussing the latest thinking on virtual teamwork and collaboration. Enjoy!

http://virtualteamwork.blogspot.com

Education

Thriving in a Global Organization