Webinar - Digital Literacy Training Tutorials for Libraries - 2016-03-23

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Digital Literacy Training Tutorials for LibrariesJanuary 27, 2016March 23, 2016

Welcome! Thank you for joining us for todays TechSoup for Libraries webinar, Digital Literacy Training Tutorials for Libraries

My name is Crystal and Ill be your host.

We have two guests today who will talk about some free digital literacy resources that you can integrate into your librarys services and programming. They will also share some ideas and examples of how libraries are using these tutorials in unique and innovative ways to help improve digital literacy in their community.

But before we begin, I have just a few announcements to share.


Using ReadyTalkChat to ask questionsAll lines are mutedIf you lose your Internet connection, reconnect using the link emailed to you.If you lose your phone connection, re-dial the phone number and re-join.ReadyTalk support: 800-843-9166

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We will be using the ReadyTalk platform for our meeting today. Please use the chat in the lower left corner to send questions and comments to the presenters. We will be tracking your questions throughout the webinar, and will answer them at the designated Q&A section at the end. All of your chat comments will only come to the presenters, but if you have comments or ideas to share we will forward them back out with the entire group. You do not need to raise your hand to ask a question, simply type it into the chat box.

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You should be hearing the conference audio through your computer speakers, but if your audio connection is unclear you can dial in using the phone number in your confirmation email. If you are having technical issues, please send us a chat message and we will try to assist you.


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Digital Literacy Training Tutorials for LibrariesJanuary 27, 2016March 23, 2016

So, once again, thanks for joining us for todays webinar, Digital Literacy Training Tutorials for Libraries.


Scott AllenDigitalLearn.orgPublic Library AssociationChicago, IllinoisPresentersTwitter: Ginny MiesChat:Becky WiegandJessica RichGCF LearnFreeRaleigh, North CarolinaCrystal SchimpfTechSoup for LibrariesSan Francisco, California


We have two guests joining us today.

Scott Allen joins us from Chicago, Illinois, where he is a Program Manager for the Public Library Association. Scott oversees the DigitalLearn.org project, a free resource for libraries that includes self-directed tutorials that teach basic computer skills.

Jessica Rich joins us from Raleigh, North Carolina, where she is the Curriculum Coordinator for GCFLearnFree.org, a website that teaches essential skills from work and career to technology through free multimedia course content..

My name is Crystal Schimpf, and Ill be your host for todays webinar. Assisting us with chat & Twitter we have Ginny Mies & Becky Wiegand from the TechSoup team. We will be on Twitter using the @TechSoup4Libs handle.

We will have time for questions throughout the webinar. Please send your questions using the chat as they arise, and we will address as many as we are able to. If you ask a questions that we are not able to answer during the webinar, we will follow up later via email with a response.

This webinar is being recorded, and all of the slides, resources, and materials will be included in the archive of this webinar, which you will receive within 48 hours.


Digital Literacy Training Resources#ts4libs


Well start off by hearing from Scott about the DigitalLearn.org project. He will give us an overview of what is available, updates on new features and courses, and will also share some innovative ideas for how libraries are integrating DigitalLearn into their programming.

Then Jessica will join us to talk about GCF Learn Free.org. She will give an overview of whats available, highlight some course topics that will be of great interest to libraries, and share some examples of libraries using GCFLearnFree to support technology instruction for their patrons.

We will have time for questions after each speaker, so please send in your questions as they arise. 8

Digital Literacy Training in LibrariesPublic Computer ClassesDrop In LabTutoring AppointmentsOne on One HelpTechnology Reference QuestionsResources for Library Patrons

Most public libraries in the United States are offering some form of digital literacy training and assistance to patrons, whether in formal settings like computer classes or in a more casual setting with drop in computer lab assistance, tutoring, and one-on-one help. Even reference questions can contain elements of technology and digital literacy, and most libraries provide a wide range of resources to help library patrons learn technology. 9

Poll#1Which of these digital literacy training activities are you directly involved in providing at your library (or nonprofit)? Select up to 3 responses.Public Computer ClassesDrop In LabTutoring AppointmentsOne on One HelpTechnology Reference QuestionsResources for Library Patrons

Wed like to know which of these activities you are directly involved in providing at your library (or nonprofit), meaning that you do these as part of your job or volunteer role. Please select the top three that apply to your job by clicking the the radio button, then click submit. Once you submit your response, you will see a summary of all the responses. If you have any ideas youd like to share, please put them in the chat. Well try to share out as many of your chat responses as we can.



PollPrior to todays webinar, did you know about DigitalLearn.org?Yes, Ive used it as a resourceYes, but Ive never used itNo

Wed also like to know if you are familiar with the resources we are sharing today. How many of you are familiar with DigitalLearn.org.



DigitalLearn.orgScott AllenDigitalLearn.orgPublic Library AssociationChicago, Illinoissallen@ala.org

Now Im going to turn the controls over to Scott so he can tell us all about DigitalLearn and how we can use it in our libraries.12

History of DigitalLearnIMLS grant to develop and launch websitePromotion, development of Teach communityWebsite and first Learn courses launchedNew funding partners and new features

The need for increased digital literacy skills in the community, and the potential for public libraries to help communities in this area, led PLA to develop DigitalLearn.org.

PLA was awarded a two-year grant from the Institute of Museum and Library Services in the fall of 2012 to develop DigitalLearn.org. We hired Anneal Inc. out of Denver, Colorado to develop the strategy and manage the technology, and Kixal, a training and instructional design firm, to develop the courses. And of course, we consulted our public library members about what they wanted to see in the product not just in terms of topics, but in terms of education and literacy level of the learner, length of the courses, and other features that would make sure it met the public librarys needs. With so many digital literacy training resources out there, we wanted to make sure our product worked best for public libraries and the patrons coming in and needing help.

The website was launched in summer 2013, featuring what has now become the 14 core courses under the banner Learn. In 2014, we added the Teach section, which is a community of practice for digital literacy trainers and others teaching computer skills to share resources.

Then late last year, PLA brought on new partners and started adding new features, which Ill discuss momentarily.


DigitalLearn.org Partners

ALA Office for Diversity, Literacy and Outreach Services

As DigitalLearn was developed, weve had a number of partners. Core funding from IMLS helped us develop the program, and the Chief Officers of State Library Agencies and the ALA Office for Information Technology Policy were collaborators in its initial development. More recently, the ALA Office for Diversity, Literacy and Outreach Services is supporting development of new courses and other enhancements, and we are collaborating with the Chicago Public Library to add new and exciting features.

Weve also had a lot of help from individual libraries and library trainers to help develop the course and make the site as good as it can be.14

Community of Practice

So what is DigitalLearn?

The site is divided into two main sections. One section is a community of practice set up to help digital literacy trainers, library staff who are interested in digital literacy training, and others share information. By clicking the Help Learners link at the top of the home screening, you will find postings to share resources, to announce events and to pose questions to colleagues.

From 2014 to early 2016, PLA had over 10,000 registered users on the community of practice, and there were over 400 posts to share information and seek resources. Last month, we updated the community of practice to streamline it and add new features features that make it easier for trainers to share materials, for instance. So in some ways the community of practice is new and just getting started, but we expect hundreds of trainers and library staff who find themselves doing training to use it over the course of the next year.15

Courses for Learners

The other section is the main landing page of the site and includes the modules that library patrons and other users can find to help them develop computer skills.

This is a screen shot of the sites home page. For those who are familiar with DigitalLearn, you may notice that the home page now features direct access to the modules, so users can start a course immediately without having to navigate to it. This is a new feature.

On the home page, users will see a short introduction and links to the various training modules on the site.


Learner Modules

This section has been populated with 14 modules ranging from 6 to 22 minutes each. We intentionally kept the length of each lesson short based on what we knew learners needed and based on feedback of what worked best for public libraries. We also wrote every course at the 4th grade reading level, with a few exceptions, since some computer terms do not go below about the 6th grade reading level. The courses are also mostly mobile-device friendly, although there are some lessons (for instance as you see on the screen, using the mouse) that do not translate to mobile devices.

When a learner opens a module, they will see very clearly how many lessons there are, what they cover, and how long they are. Each module is a video with narration.

As you can see on this example, the site also tells them which lessons theyve completed.

Users can also access the course transcript as a PDF under supplemental materials this includes the entire text of the module and screen shots. Later in 2016, PLA will be adding subtitles to the courses, which may help users if they are somewhere where they cannot play audio or dont have headphones.


Current DL ContentGetting Started on the ComputerWhat is a Computer? (2:30)The Mouse (5:30)The Keyboard (5:30)Ports (1:30)Using a PC (Windows 7)What is Windows? (1:30)Desktop (3:00)Files and Folders (1:30)Using a Window (3:15)Saving and Closing (2:45)Deleting (1:15)

Using A Mac (OS X)Basic Search*Navigating a WebsiteIntro to EmailIntro to Email (Part 2)Intro to Microsoft WordCreating ResumesOnline Job SearchingCloud StorageIntro to FacebookBuying a Plane TicketIntro to Skype

These are the 14 modules and their individual lessons.

PLA intentionally started with very basic, critical skills. We know these are entry points for using a computer, and once these skills are established, its easier for you to help your patrons do what they really need to do with computers and the Internet.

And we know we are meeting a critical need. In the first year, the site exceeded our estimates for usage, with 36,667 visitors and 5,914 class completions. In the last year alone, since January 2015, there have been nearly 16,000 class completions. Since launching the site, the most popular classes have been Getting Started on a Computer, Using a PC, Intro to Email, Basic Search and Navigating a Website.

According to our feedback survey results, 73% of respondents said they used DigitalLearn.org to learn how to use a computer, and 80% of the learners also stated that they learned a new skill through the site.


New Modules

First, we have many ideas for...


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